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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

December 29, 2017

Best Salesperson Have loved all my Subaru's and now the 2018 is the best of all. My salesperson Kelly Thomas went above and beyond to make sure everything was just p More

by wrightmas5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

December 29, 2017

Purchased a 2018 Subaru Forester 2.5i Premium Very good service! Very patience! Really care about customer! Provided what they can do best for the customer! Also provide very detailed information More

by GuiLiang Xu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Alec McKean - General Manager

December 29, 2017

Knowledgable and Patient Salesperson Abid went above and beyond as we were there on a snow day. He took his time with us as we test drove a couple of vehicles, which needed to be cleane More

by Eric W.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abid Khan
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

December 29, 2017

Knowledgeable Michael Price was so helpful! He's friendly, and very knowledgeable about all of the Subaru features. We went car shopping months ago, but were not More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Jan 02, 2018 -

Gerald Subaru of Naperville responded

Thanks for the great feedback! We're very happy that our team was there to give you the truly exceptional customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

December 28, 2017

Honest Dealership that will work with you. Michael Price was very helpful. He provided us with the details we needed to make our purchasing decision. No nonsense and willing to work with you. More

by Pete & Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael Price
Dec 28, 2017 -

Gerald Subaru of Naperville responded

Thanks for the great feedback! We're very happy that Michael was there to give you the truly exceptional customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

December 28, 2017

Ricardo the Great!! Ricardo was very patient with us and made sure we were happy with our deal and the Subaru Forrester we purchased. Thank you so much Ricardo! More

by Roy Dickerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Dec 28, 2017 -

Gerald Subaru of Naperville responded

Thank you for the feedback, Roy! One of our top priorities is delivering truly exceptional customer care and we are proud that this was offered to you during your recent visit. Sincerely, Alec McKean - General Manager

December 27, 2017

Great dealership, good service Highly recommended. Ricky is the right sales person to work with. He walked us through the whole process and made a lot of effort to get what we need. More

by Hao Qin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Dec 28, 2017 -

Gerald Subaru of Naperville responded

It’s great to know that Ricky provided a truly exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Alec McKean - General Manager

December 24, 2017

Honest Real People Eddy Orellana, was outstanding. He was sincere and honest and gave me a wonderful deal. He worked with me until I got the car I wanted at the price I More

by Audi213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Leo Katsnelson, Eddy Orellana
Dec 24, 2017 -

Gerald Subaru of Naperville responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to truly exceptional customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Alec McKean - General Manager

December 23, 2017

Excellent service Kelly Thomas provided us with a exvellent experience in purchasing our second Subaru this year. We requested Kelly knowing we could count on her profe More

by Kathy88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Dec 24, 2017 -

Gerald Subaru of Naperville responded

Kathy, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by for some of the same truly exceptional service. Sincerely, Alec McKean - General Manager

December 23, 2017

Friendly, funny, professional, and willing to work with us I had a great time yesterday getting my car at Subaru. The employees were friendly and willing to work with us. I would definitely return when I need More

by jess.wach31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Smith
Dec 24, 2017 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Sincerely, Alec McKean - General Manager

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