Gerald Subaru of Naperville

Excellent surprised Purchasing a used vehicle can be worrisome; however, with the assistance of Abid Khan at Gerald Subaru of Naperville, sigh of relief slowly took place Purchasing a used vehicle can be worrisome; however, with the assistance of Abid Khan at Gerald Subaru of Naperville, sigh of relief slowly took place. I purchased the Legacy with a very tight budget. Impressively, Abid and Anthony truly worked their magic! I left the dealership very pleased that late afternoon. Few days after I took the car home, it rained continuesly. Unfortunately, I noticed a weak dripped by the door. I was very nervous since I did not buy any warranty. In my head, I was on my own for the repair cost. My boyfriend did not think either that Gerald Subaru would help me out at that point , but I thought that it would not hurt to ask. Abid was just a text message away, so I went for it. He did not disappoint me. I was told to bring the vehicle back, so they could check it out. I made an appointment, and it was repaired/cleaned ( along with my little concerns) free of charge. The bonus, I was given my dream vehicle,Crosstrek, as my rental car! :D Amazing crew!!! I am very glad that I purchased my Subaru in this dealership! Thanks guys! More

I love my choice My husband and I walked into the dealership in Naperville. We were right away greeted by Eric Zetterlof. We discussed about what I was looking for, My husband and I walked into the dealership in Naperville. We were right away greeted by Eric Zetterlof. We discussed about what I was looking for, which I was not exactly sure yet, just a vague idea. Eric explained to me what makes Subaru stand out. He showed me around, checked what's on the showroom and on the lot. We left, I was undecided. He e-mailed me info, talked over the phone. I narrowed down my choices and Subaru was one of the top choices. I visited the dealership few times, talked about prices. (I would like to mention that there was another salesman who helped me looked at the cars while I was deciding if I should get silver or gray, Eric was off that day. Sorry I forgot his name. But it just showed me that they were willing to help even though I was already talking to Eric.) Eric looked for other options, including other brands, that were within my price range. He asked about my future plans. It got me thinking that I'll be retiring in 8-10 years and I don't want to buy another car. I finally decided to get a 2016 Subaru Crosstrek. BRAND NEW!!! The shopping process was a pleasant experience. Eric was not rushing or pushing me. I felt that he was sincere in helping me. I love my choice. The car suits my need as an everyday car. It glides smoothly. I got the color that I want. I'm happy. Thank you, Eric, for your help. More

Great Experience Kelly Thomas was a pleasure to work with. Highly recommend. Also this dealership had the best price for the car we bought of all the Chicago area Suba Kelly Thomas was a pleasure to work with. Highly recommend. Also this dealership had the best price for the car we bought of all the Chicago area Subaru dealerships. More

Pleasing Kelly Thomas and Mason help me thru the process with much attention to my wishes and concerns. Kelly handle the buying process and made it a very enjo Kelly Thomas and Mason help me thru the process with much attention to my wishes and concerns. Kelly handle the buying process and made it a very enjoyable process. More

Superior service and great pricing We received excellent attention . Prompt and concise answers to our questions and a truly great price that easily beat other dealers. No pressure and We received excellent attention . Prompt and concise answers to our questions and a truly great price that easily beat other dealers. No pressure and very respectful treatment . In short, best car buying experience in more than 30 years. More

Excellent service, again! I bought my first Subaru, ever, from Kelly in July 2016 and in August of that year I was in a car crash. The car was totaled but it saved my life. Bef I bought my first Subaru, ever, from Kelly in July 2016 and in August of that year I was in a car crash. The car was totaled but it saved my life. Before that my girlfriend and I had driven it to Colorado and drove around the mountains for a long weekend. The car handled better than expect in every way, shape, and form. I loved that car so much and had such a great experience working with Kelly that I bought the same exact car from her a second time. I won't buy anything but Subaru from now on. If I do end up needing to purchase another one I'm going back to Gerald. More

Experience at Gerald Subaru Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clea Yesterday I wrapped up my deal to purchase a new Subaru Outback. My experience at Gerald was very positive. The new facility is very modern and clean and everyone was willing and able to assist in the process. They (Eric and team) were also very open to working with me and my wife on an extended test drive of the vehicle, which help the decision making process immensely. More

Above and beyond customer service I usually don’t write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the I usually don’t write reviews online; but in this case, the service was so above and beyond expectations that I felt I must share. Chuck Dziak is the Service Manager at Gerald Subaru of Naperville. I was having oil consumption issues and had been trying to get it taken care of all over the Midwest, as I constantly travel for work. I was getting discouraged until I talked with Chuck. He was extremely knowledgeable about the situation and the steps that needed to be taken to correct the issue. However, what I have been most impressed with is his willingness to work with me through the challenges of my work schedule. The problem solving and hard work that he put in to correct the issues has been the perfect example of impeccable customer service. I highly suggest this location to anyone in the Chicago area looking to either purchase or service a Subaru. It is absolutely worth a longer commute based on the service you get. More

Low Hassle Negotiation I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, posit I was pleased to enter the dealership with a price negotiated and to not have any pressure to negotiate further. Clean showroom, friendly staff, positive experience. More

Will Definitely Buy From Again Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the Our sales person, Kelly Thomas, set the tone right away for a great buying experience. She showed us all of the features of the vehicle, right off the bat and helped us set up the options and features before we drove off of the lot. We were given a very fair value for our trade in and Kelly worked with us, without bartering, to get the vehicle and features within our budget. We would definitely by from Gerald Subaru again. More