Gerald Subaru of Naperville

I had an excellent experience working with Gerald Subaru's George Spaeth! He gave my husband and I the friendly and knowledgable customer service that we expect when making such a big purchase. We te Subaru's George Spaeth! He gave my husband and I the friendly and knowledgable customer service that we expect when making such a big purchase. We test drove 3 vehicles, and he was patient and straightforward. George took the time to explain everything, and answered all of our questions in detail. Darrell Matlock in the financing department was fantastic as well, and got us a great percentage rate and an amazingly low monthly payment! I absolutely love my new Subaru Outback! I highly recommend Gerald Subaru to anyone looking for a new car. We will definitely use them again! More

We started our shopping at the local dealership in town, Gerald Naperville, as we REALLY wanted to buy local. Spent several hours at the dealership with Sandy, going back and forth, trying to negotiate a fa Gerald Naperville, as we REALLY wanted to buy local. Spent several hours at the dealership with Sandy, going back and forth, trying to negotiate a fair price. Ended up walking away. Went online that evening only to find that the price we were asking to pay was actually higher than the Gerald advertised online price. Needless to say, we were not happy. The reason we were given was that the advertised price does not include the $695 "appearance package" that they put on most of the vehicles and are required to purchase. The appearance package was explained to us as door guards and pin stripes (the 80's style stripe stickers). We ended up negotiating a price over the internet with Melissa at Autobarn Countryside and paying far under the internet price on Gerald's site. Not only did the vehicle cost much less, but it included more options, including a remote start (and no pin stripes!). Melissa made the process so easy and painless. There were no hidden "appearance package" type charges and we were not put through the ringer. Buyer beware! More

Bob Schiavo took good care of me and my wife during the Bob Schiavo took good care of me and my wife during the visit. Provided excellent Customer service. Helped us achieve in getting a good deal. He made Bob Schiavo took good care of me and my wife during the visit. Provided excellent Customer service. Helped us achieve in getting a good deal. He made a follow up call after a week to ensure the new vehicle was doing whats it suppose to do. Thanks Bob and thank you for your you service for this country.... Bob is a veteran too. More

In March of this year I purchased a 2011 VW Jetta. Come October, i decided that i needed something that could get out of its own way and able to handle the wicked chicago winters. After looking at other m October, i decided that i needed something that could get out of its own way and able to handle the wicked chicago winters. After looking at other manufacturers, i decided that subaru was the best fit. This is where the struggle of the right dealership came into play. I spent days searching the internet for dealerships in the area. First dealership was a bust(Grand Subaru in Elmhurst, Bill Neilis). Second on the list was Gerald Subaru. I had requested a quote and received a call immediately from Sandy Jackson. This is where everything started to make sense. Sandy is a real people person. She understands that her job is to sell cars, but that seems to be second her agenda. Sandy was never overly pushy and always put my needs first. We decided on a vehicle and went to financing. FAIL! My credit was much worse than i expected and was declined from every major bank. Sandy really showed her true colors here. She was able to teach me how easy it is to repair your credit. Over the next six weeks we spoke and discussed my progress with the credit repair. Never in my life has anyone worked so hard to help someone they had just met. She understands that people make mistakes and sometimes need help to get it fixed. Now, with my credit in better shape, i was able to order my 2012 Subaru WRX!!! Sandy is the mother teresa of sales women! If anyone is looking for a quality sales person that wants to help first and sell sencond, see Sandy, shes the absolute best!!! More

Sandy Jackson is the internet sales manager and I have worked with her on and off over the past several months. She has always been helpful and respectful but never pushy. I ultimately went to Gerald Su worked with her on and off over the past several months. She has always been helpful and respectful but never pushy. I ultimately went to Gerald Subaru Naperville because I did a huge web search and found they offered a fully-loaded 2011 Subaru Forester for well under the invoice price. After a test drive, I knew this was the car for me. The entire staff was consistently friendly and polite and we feel we got a great vehicle for a really good price. Thanks Sandy!!! More

Stay away from this dealer!!! I got a quote about a Stay away from this dealer!!! I got a quote about a Subaru Forester from Internet Sales. Someday I stooped by the store and didn't take that quote Stay away from this dealer!!! I got a quote about a Subaru Forester from Internet Sales. Someday I stooped by the store and didn't take that quote with me. Sandy took more than 15 minutes on her computer to select a car with lots of accessories which I didn't want. And she was trying to sell that car with the sticker price, told you the the monthly payment, etc. She just played every trick on me (you may know the tricks from carbuyingtips.com)! More

Started Ok with an internet quote. I stopped in the Started Ok with an internet quote. I stopped in the next day and the "Internet" sales person was not available when I could stop in. The vehicle q Started Ok with an internet quote. I stopped in the next day and the "Internet" sales person was not available when I could stop in. The vehicle quoted was not there, it had sold earlier in the week I was told. They did have the same vehicle, itwas a dealer car (demo)with over 3000 miles.. I offered what I thought was a reasonable price (lower cash offer) and then they countered with a price higher than quoted online for a new car. I asked for a detailed explanation of that quote. Never got that. Certainly not the best dealer experience I have had. I ended up elsewhere and found the exact car new.. 0 miles at a lower price than the demo model price quoted by Gerald. More

My husband and I have bought between 8 to 10 cars from several Gerald dealerships over the last 25 years and we were both extremely satisfied with our most recent purchase from Mr. Schiavo a few days ago. several Gerald dealerships over the last 25 years and we were both extremely satisfied with our most recent purchase from Mr. Schiavo a few days ago. Bob Schiavo was very professional, most pleasant and consistenly even tempered and always helpful to our needs. We look forward to future transactions with both Gerald and Mr. Schiavo. Thank you, Don and Kathy OBrien More

I set out to buy a new Subaru Forester for my daughter who had done her research for about 6 months and picked this vehicle as her favorite for many reasons--with safety right there at the top of the list who had done her research for about 6 months and picked this vehicle as her favorite for many reasons--with safety right there at the top of the list. Did my research and sent out a price request on-line to avoid the typical car shopping experience. Sandy got right back and her work soon led to a hassle free buying experience! Sandy knows her stuff and drives a Subaru herself! It was great working with her and she quickly cut through the typical car buying back and forth and delivered a great price to a ready buyer. Deal done! I would recommend her to anyone in the market for a Subaru. The Gerald life-time warranty was icing on the cake. DW More