Gerald Subaru of Naperville

Overall, I would recommend this dealership and this salesman. For the size of the lot, Gerald Subaru Kia has a great selection of new and used vehicles with prices that can accommodate most budgets. T salesman. For the size of the lot, Gerald Subaru Kia has a great selection of new and used vehicles with prices that can accommodate most budgets. The salesman, John Smith, was friendly and helpful. He greeted us as soon as we walked in the door and stuck with us until the sale was complete. When inspecting the cars on the lot, John even pointed out some things to consider when looking under the hood. He was not at all pushy, but still eager to earn our business. The sale process took much longer than we anticipated because there was a new finance manager; but through the wait, John sat and talked with us/entertained us, which seemed to go above and beyond from a customer service stand point. While John was great, in the four and a half hours we spent at this dealership, a manager never introduced himself or stepped in to the negotiating process. We visited the dealership on a rainy day and there were only a couple of other customers that stopped in. Still, a manager never came over. This almost lost our business. If not for John and not for being pleased with the car we drove, we might have walked. More

By Far the Best Customer Service - Sandy Jackson treated us with respect and trust. Bought a Forester from her on my first visit because she kept her word - my friend also bought a Forester from her and ano us with respect and trust. Bought a Forester from her on my first visit because she kept her word - my friend also bought a Forester from her and another friend who came along to hang out ended up buying an Outback from her. All three of us could of haggled and negotiated as a group to save a few buck, but that wasn't necessary because she was very upfront and professional. Mr. Chuck Panagakos the Finance Manager was very honest and helpful with all the numbers and paperwork. Overall an excellent experience - Definitely ask for Sandy Jackson if you're planning to visit Gerald Subaru in Naperville. More

Best customer service overall I have with around 10 dealership shopping Nice, friendly, helpful price may not be the best but I got my car there dealership shopping Nice, friendly, helpful price may not be the best but I got my car there More

We found Gerald on the Internet. I sent a message through We found Gerald on the Internet. I sent a message through their website that I wanted some information on the Outback. Sandy was the person who repli We found Gerald on the Internet. I sent a message through their website that I wanted some information on the Outback. Sandy was the person who replied and within 30 min. She suggested we come in and take one for a drive. Not only was I impressed with the vehicle, the entire purchase experience dealing with Sandy was outstanding. Sandy's knowledge and confidence in the vehicle was a big part of why we chose Subaru. We asked a lot of questions which Sandy answered until we we completely satisfied. I own seven vehicles and the last thing I want when I go through the purchasing process is feeling pressured into buying. I discussed with Sandy the other vehicles we were testing. Sandy not once said anything negative about the other vehicles, she simply responded with more reasons why Subaru owners love their Subaru. Great sales person, great vehicle, great experience, we will be back. More

This is the second new car I have purchased at this dealership. In both cases I found the salesperson to be friendly & helpful. Specific to this visit, I found Michael Gately to respect the parameter dealership. In both cases I found the salesperson to be friendly & helpful. Specific to this visit, I found Michael Gately to respect the parameters I laid out for purchasing a new vehicle and very willing to help me stay within my budget. He was very personable and anything but your stereotypical car salesman. I would highly recommend Michael and this dealership to anyone looking for a new vehicle. More

I received a call from Mr. Gately stating the dealership wanted our car as a trade-in(2009 Kia Rondo) and in return, they could put us in a new comparible car with the same payments. My wife and I visited M wanted our car as a trade-in(2009 Kia Rondo) and in return, they could put us in a new comparible car with the same payments. My wife and I visited Michael this Monday (5/9/11). After taking a look at the new car inventory, we decided we liked the Sonata model. We went for a test drive and bombarded Michael with a lot of questions. He didn't flinch, or miss a beat. He was honest and thoughtful in his answers. If he didn't know the answer, he got the answer. Michael was a pleasure to do business with. He was witty, engaging, professional and polite. I'm giving quality of work a 4 because we had to wait a long time for the financial paperwork to be prepared. I'm giving price a 4 because I'm now paying $100 more on my car note for our new car - the Sonata. I get nervous seeing more $$ fly out my door in today's economy. For great customer service and a great car buying experience, you would do well to check out Gerald Kia/Subaru in Naperville, IL. More

I became interested in Subaru (Legacy) after visiting the Chicago Auto Show. They recommended a test drive. I was contacted by Sandy immediately after visiting the auto show. Sandy worked with my schedu Chicago Auto Show. They recommended a test drive. I was contacted by Sandy immediately after visiting the auto show. Sandy worked with my schedule and set up a test drive for two different Legacys, which I greatly appreciated. Sandy new her cars and I learned about them from her in more detail that I could get at the show. Sandy informed me of the special offers available to me while putting no extra pressure on to complete a sale. This really helped me decide on the vehicle that would be best for me. I'm happy with my car and with the excellent quote I received. Sandy and her coworkers at Gerald are a pleasure to work with. I can certainly recommend Gerald to any interested in Subaru. George Kuzma More

Sandy took care of us from start to finish. I received quotes from 5 different dealerships and she provided the lowest quote and we could not have received better customer service. The quote we received quotes from 5 different dealerships and she provided the lowest quote and we could not have received better customer service. The quote we received from Sandy had no hidden fees. We just had to add taxes and license plate fees. We will definitely buy our next car from Sandy. Oh, and we love our new Outback. More

Sandy was great. Very personal service and great communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I communication. Out of the many stressful and sleazy car dealerships I have had in the past, this was NOT one of them. It was a great experience and I would highly recommend her and Gerald Subaru to anyone. More

I worked through the internet to get connected with Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and w Gerald. Sandy Jackson responded and was very helpful in finding the car I wanted at a price that was competitive. She showed me on-lot models and went with me on a test drive and then stayed late to make sure I could find the right model online. There was no pressure to buy from existing inventory and she found me what I wanted in their delivery pipeline. No pressure to finance through Gerald and no pressure for extras such as seal coating. Altogether a good experience. Was the price great? I was given a discount that was within what I had calculated offline to be an acceptable range. So to me it was great. To others? I don't know. More