Gerald Subaru of Naperville

If you like sleazy car dealer games, this is the place for you! The "Sales Manager" ruined a simple and sure sale with games and nonsense. Found a car on their site in their used inventory for one of o for you! The "Sales Manager" ruined a simple and sure sale with games and nonsense. Found a car on their site in their used inventory for one of our kids. The car was listed at $18,995. On the website listing was a "Get Today's Price" link, which after completing, received an email offer for $18,495. Based on KBB - that was a very fair price. Great! Easy so far! Headed to the dealership after work to test drive and with every intent of buying. The sales associate was friendly, helpful, and not at all pushy. The car had originally been purchased from this dealer, and all the maintenance had been performed there. Complete vehicle history, clean CarFax, balance of mfg warranty plus the Gerald lifetime warranty. Again - great so far! After the test drive, asked the sales person to begin putting the numbers together. No trade. Will consider financing or cash. Yes, planning to buy tonight - lets just keep it quick and simple. If you can do anything more on the price, would appreciate it, but ready to wrap things up. Very easy, and certainly not an aggressive negotiation on my part. Now the "manager" gets involved. I'm handed a sheet of paper inflating the vehicle sales price to over $20K, plus adding window etching/security, two (2!) sets of document fees, and something else for about $500 that wasn't listed in the line items (the total with tax was about $500 higher than it should have been). When I asked what I was being presented was told "Well, make us an offer. What do you think the price should be?" Wait a minute? I have to waste time with you to get the price that you have listed on the website? Have to waste time with you to get the price that you offered when I filled out a form on the website? Ok, how did you arrive at this total out the door price? There is $500 in the total that is not accounted for in the line items? "That's tax". No, it isn't. See - here is the calculation for tax. What else is being factored into the price that is not listed? "Well, I can talk to my manager" Ok, I'll come back to the price. Let's deal with all the documentation fees. Why are there two documentation fees? "Those are fee's we are MANDATED to charge by the state." Sorry, not true. The state places a cap ($303.60) on the maximum amount you can charge for the documentation fee, they don't mandate that you charge it. They certainly don't mandate that you charge for it twice. Had you not pulled the other nonsense and did a single doc fee like most other dealers, I would have just paid it without a word. Ok, lets leave the double documentation fees. I'm not interested in the $999 window etching/security. "Oh, we do that on every vehicle to keep it from being stolen." No, let's take that off, I won't need that. "We can't take it off, we've already done the work to complete it - it is a part of every car we sell." Ok, I don't feel like spending time on this...lets just keep it simple. Forget that I don't want it. Since you sold the car originally, you've already been paid for it, right? "Well, make us an offer." Ok, I already did that. I asked you to put the paperwork together for the ADVERTISED price. At this point, I thanked my sales rep and headed for the door. "Wait, just give me a minute to talk to my manager". No, but thanks. It's 2021. Do you really need to play these games? I didn't come to play negotiating games - I came to buy a car at the price you advertised. Love may be what makes a Subaru a Subaru. Sleaze seems to be what makes Gerald a dealership. Buyer beware....especially at this dealership. More

I wanted to thank Ricardo Rodriguez who sold me a car 3 years ago because he still contacts me to see if I’m doing well with my vehicle and recently directed me with getting help to change a flat tire. I c years ago because he still contacts me to see if I’m doing well with my vehicle and recently directed me with getting help to change a flat tire. I called him because he always said he could help. I feel like I am a part of the Gerald Subaru family. More

My wife and I purchased a 2014 Kia Sportage from Gerald Subaru a couple of months ago. While purchasing the vehicle Ehab showed us this thing showing that the vehicle had a thorough look over, like 75-100 Subaru a couple of months ago. While purchasing the vehicle Ehab showed us this thing showing that the vehicle had a thorough look over, like 75-100 different things were supposed to have been checked and everything was supposed to be good. Immediately when we got it the low tire pressure sensor light was on. I thought it was no big deal, just a tire that needs some air, although I also wondered why they wouldn’t just air the tire up and give it to us with the light on. All the tires were low on air, as I found out when I when I went to get air. Even with the correct amount in each tire the light was still on. I took it to Discount Tires, they said the tires were not the issue. Meanwhile I’ve discovered that not only are the license plate lights out, but the covers were smashed too. Also, the windshield washer doesn’t work, but I assumed that because it was constantly below freezing the lines might be frozen. So I figured I’d wait till the weather broke and give it a chance to thaw out. The weather got warmer and the windshield washer still didn’t work. I contacted Ehab about the issues at this point and was told they wouldn’t help me in any way. Somehow all of this was missed in their “thorough” check over of the vehicle and they refuse to make it right. This is the first and last vehicle we’ll buy from Gerald if that’s how they do business. More