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Gerald Subaru of Naperville
Naperville, IL
3,072 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,072 Reviews of Gerald Subaru of Naperville
November 02, 2019
Leo was great! He was very knowledgeable and a real blessing Everything about Gerald Subaru of Naperville was a great experience! Leo Lopez was the best Sales Associate we have ever dealt with from ANY Dealershi Everything about Gerald Subaru of Naperville was a great experience! Leo Lopez was the best Sales Associate we have ever dealt with from ANY Dealership. More
by johnny_z
Employees Worked With
Leo Lopez, John Pryor
November 02, 2019
Aref was a very helpful, honest, and professional. He was very knowledgeable. He wasn’t a pushy salesman and did a great job giving us with what we were looking for. He is one of the nicest salesman I have w very knowledgeable. He wasn’t a pushy salesman and did a great job giving us with what we were looking for. He is one of the nicest salesman I have worked with. More
by Tam Grall
Employees Worked With
John Pryor, Ehab Aref
November 02, 2019
Super The service was great, dealership looks good. Jeff was cool guy. The car I took looks really good, fair price. I would definitely recommend this deale The service was great, dealership looks good. Jeff was cool guy. The car I took looks really good, fair price. I would definitely recommend this dealership. More
by Niksa
Employees Worked With
Jeff Walker
November 01, 2019
New used car Ricardo was outstanding. Went above and beyond to make the whole transaction as easy as possible. Was an issue with locating the car. Which was at the Ricardo was outstanding. Went above and beyond to make the whole transaction as easy as possible. Was an issue with locating the car. Which was at the other location. All and all. No issues. More
by atwhittsend
Employees Worked With
John Pryor, Ricardo Rodriguez
November 01, 2019
Although we did have a few issues with getting the correct deal we had discussed on the phone, I was happy your staff made it work for me. correct deal we had discussed on the phone, I was happy your staff made it work for me. More
by Mfeffer
Employees Worked With
Anthony Mazany, John Pryor, Leo Katsnelson, Marie Stepanek, Ehab Aref
November 01, 2019
Excellence after Excellence This is the second car I got with Ehab. You can't go wrong with him. Reliable, friendly, resources, and responsive. I got the best price for the car t This is the second car I got with Ehab. You can't go wrong with him. Reliable, friendly, resources, and responsive. I got the best price for the car that I like and is within my budget. More
by Alex
Employees Worked With
John Pryor, Ehab Aref
November 01, 2019
Warranty Lies! Gerald Subaru lies about the lifetime warranty that they pride themselves on. When I was told about the warranty I specifically asked if I could do my Gerald Subaru lies about the lifetime warranty that they pride themselves on. When I was told about the warranty I specifically asked if I could do my own oil changes and was informed that I could do them myself. The salesman said they would know if I didn’t do oil changes because it would be gummed up or there wouldn't be oil in the crankcase. I got my transmission fluid changed exactly when I was supposed to by GERALD and now there is an issue with the transmission and now they are saying that I was not supposed to do my own oil changes and that they were supposed to be done by an ASE certified mechanic. My engine is fine and my transmission is the issue. They are liars and cheats. I was told the warranty isn't like the other dealerships and they are able to do this because only 1 out of 10 people keep their cars long enough to potentially have a problem. I told my sister about Gerald after I bought my car and she went and bought a Legacy from them and now she is mad and will be reviewing the company as well because she was lied to. I also bought a Pathfinder from Gerald Nissan before knowing the truth about the warranty. Vinod the top salesman there also LIED JUST TO SELL ME THE VEHICLE with the SAME SALES PITCH AS GERALD SUBARU! At this location, Gerald Nissan, I completed my credit application by hand then they printed a new one because they claimed it needed to be done on the computer, when they just changed my amount of income to approve me for a better credit rate which is credit fraud. CORRUPT LIARS! More
by dlindh41
Employees Worked With
Colin miranda
October 31, 2019
Quick and Easy Made the process quick and easy. Pleasant experience throughout. Easy explanation of all that was included during the car buying purchase. Jeff knows Made the process quick and easy. Pleasant experience throughout. Easy explanation of all that was included during the car buying purchase. Jeff knows what he's doing, and he does it with a smile on his face. More
by MM
Employees Worked With
Jeff Walker
October 31, 2019
2020 Forester Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experience Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experiences I have had. More
by 2012escape
Employees Worked With
Jon Thongphadith, Kenny Gross
October 31, 2019
online buyer I contacted Jeff Walker about purchasing a used car and he answered all my questions and everything went very well. Thank you much for a nice transact I contacted Jeff Walker about purchasing a used car and he answered all my questions and everything went very well. Thank you much for a nice transaction Jeff. More
by vegasray123
Employees Worked With
Jeff Walker
