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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

November 11, 2019

Excellent! The excellent customer service at Gerald Subaru caught my attention before I had even set foot through their door. Their staff presented themselves pr More

by shaynees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Paulo Rodriguez
Nov 12, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 11, 2019

Ehab's priority was to make us happy and he succeeded. We are grateful to him for the wonderful experience. We look forward to dealing with him on our next purchase. More

by mikedavis3211
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 12, 2019 -

Gerald Subaru of Naperville responded

Thanks for your truly exceptional review, Mike! We're glad to hear that Ehab and our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 10, 2019

Good experience I purchased a vehicle for wife and myself. Eddie did everything he said he was going to do. He has also followed up to make sure everything was going More

by Wirkydawalrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Eddy Orellana
Nov 11, 2019 -

Gerald Subaru of Naperville responded

Hello and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Eddie was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

November 09, 2019

We had a fantastic buying experience working with Ehab. He was professional, efficient, patient, and so passionate and knowledgeable about the vehicle. We appreciate working with him and would highly recom More

by Joe Pieper
Recommend Dealer
Yes
Employees Worked With
John Pryor, Marie Stepanek, Ehab Aref
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Hi Joe! Thank you for this truly exceptional review! Ehab is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Alec McKean - General Manager

November 09, 2019

Nice dealership, helpful staff. We felt well cared for through the entire car buying process. Felt respected by all le els of staff as well. Excited to purchase our first subaru! More

by Chris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Chris. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

November 09, 2019

Gerald Subaru is Excellent !! Our experience at Gerald was wonderful. Very pleasant and Jeff Walker was an outstanding sales person. He was very knowledgable, Would recommend to a More

by Mike@1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

November 08, 2019

New Car Purchase Kenny was great to work with. He personally delivered my Outback to my home in Mt. Prospect! That's what I call great customer service. More

by ATXLGD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Price, Cynthia Barratt, Tina Tufo, Kenny Gross
Nov 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us such a truly exceptional review! We appreciate every hard-working member of our sales team, and we are thrilled to know Kenny went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Alec McKean - General Manager

November 08, 2019

Suburu Eddy and Michael both were very helpful and answered my questions. They were prompt with returning calls and provided great customer service with my More

by charlenej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Michael Price, Eddy Orellana
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Eddy and Michael made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

November 05, 2019

Great experience This was by far one of the best experiences I’ve had. The salesman (Egan) was great to negotiate with and his manager also help with adding a great pr More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Nov 05, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Egan was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

November 04, 2019

Very friendly knowledgeable staff. Clean dealership, willing to work with us on our price range. Salesman was very helpful and patient. Loved the test track More

by Kat
Recommend Dealer
Yes
Employees Worked With
Michael Price, Paulo Rodriguez
Nov 04, 2019 -

Gerald Subaru of Naperville responded

Wow, your truly exceptional words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager

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