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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

October 25, 2019

Straightforward and Reasonable Our recent purchase of a 2020 Forrester went very smoothly with Ehab's assistance. He walked us through every aspect of the deal. Ehab was respectf More

by Dbbm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Oct 28, 2019 -

Gerald Subaru of Naperville responded

Dbbm, thank you for your truly exceptional words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Alec McKean - General Manager

October 24, 2019

Kelly Thomas Kelly was very patient and understanding helping me grasp the new technology. Nick spent alot of time working with corporate to get the Starlink syte More

by Skeet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Gruic, Kelly Thomas
Oct 24, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is truly exceptional customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

October 24, 2019

Buying a new car Eddy made my buying experience easy. I haven't bought a car in 16 years. Eddy patiently walked me through the process and provided the resources to More

by mhogan1177
Recommend Dealer
Yes
Employees Worked With
Marie Stepanek, Eddy Orellana, Tina Tufo
Oct 24, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your truly exceptional experience with us! The goal of the Gerald Subaru of Naperville team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Alec McKean - General Manager

October 23, 2019

Friendly, almost no-hassle experience - but not quite Everyone was patient, courteous and helpful but the process was incredibly inefficient and the paperwork.....! When are dealers going to get into the More

by boyd1z
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Cynthia Barratt, Eddy Orellana
Oct 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Alec McKean - General Manager

October 23, 2019

Very pleased Jesse and the entire staff did a great job. Everyone was exceptionally accommodating, courteous, and professional. Very positive experience with every More

by Richar410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Leo Katsnelson, Jesse Bush, Tina Tufo
Oct 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional words about Jesse and the rest of our team! We aim to give everyone who comes through our doors a positive experience and we're glad that we hit the mark with you. Sincerely, Alec McKean - General Manager

October 23, 2019

Great experience at Gerald Subaru Bought our first Subaru Forest at Gerald Subaru. Our sales guy Kenny Gross was very helpful in our decision and worked with us to get the right price. More

by ReggieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Gross
Oct 23, 2019 -

Gerald Subaru of Naperville responded

Hello Reggie and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kenny was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 23, 2019

Great Service First Subaru! Jeff was amazing and very helpful throughout the process. I’d definitely recommend this dealership if you are in the market for a new ca More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 24, 2019 -

Gerald Subaru of Naperville responded

Hello Jackie and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jeff was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 23, 2019

Great service Jeff walker was a great guy to work with. He will find the vehicle that fits your needs and for the price you are willing to spend. More

by Luke
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 24, 2019 -

Gerald Subaru of Naperville responded

Your truly exceptional words mean a lot to us. We appreciate your feedback and are happy to hear that Jedd and our team were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

October 22, 2019

Wonderful Experience This was one of the most pleasant experiences I have ever had at a dealership. After purchasing several cars in the past, and having negative experien More

by J-C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Oct 23, 2019 -

Gerald Subaru of Naperville responded

Your truly exceptional words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

October 21, 2019

Kenny Gross Kenny was great work with. He gave a great deal on the car we wanted and made sure all our needs were met. Highly recommend Kenny and this dealership! More

by Rashid masood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kenny Gross
Oct 21, 2019 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such a truly exceptional rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

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