Back

Gerald Subaru of Naperville

Naperville, IL

4.6
3,075 Reviews

2379 Aurora Ave.

Naperville, IL

60540

Directions

By Type

3,075 Reviews of Gerald Subaru of Naperville

October 08, 2019

Paulo was great. Thoroughly informed us of the car. We did not have that experience at a different dealership. I would recommend Paulo to friends. More

by Carol
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Oct 08, 2019 -

Gerald Subaru of Naperville responded

Hello Carol and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Paulo was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 07, 2019

LOVE MY FORESTER AND THE EXPERIENCE WAS GOOD Trading in a car is never an experience i look forward to as it is typically takes most of the day and leaves you pretty drained. Jesse was genuine an More

by Pkilinsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Oct 07, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

October 07, 2019

Great car buying experience periencd From being greeted at the front door with a smile, to my wonderful salesperson, Jessie to the finance manager, Anthony; awesome service all around! T More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush, Tina Tufo
Oct 07, 2019 -

Gerald Subaru of Naperville responded

Hello Andrea and thank you for your feedback. We're very happy to hear that your experience was nothing short of truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

October 06, 2019

great experience and he explained all the options in the car Mr. Price explained all the safety options when we took the test ride and showed how they work. he explained other options we had for the car. he expl More

by michael mcloskey
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

October 06, 2019

Great experience overall No issues at all. We knew exactly what we wanted and the dealer was helpful in getting us the car we wanted with a good deal. More

by Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jennifer Silvestri
Oct 06, 2019 -

Gerald Subaru of Naperville responded

I sincerely thank you for going out of your way to write this truly exceptional review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Alec McKean - General Manager

October 06, 2019

Great Service great price great follow up. Has there own test area to drive. Gives follow up training on how to use new features plus 25 dollar gas gift card More

by Genb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Hi Genb1 and thanks for the great feedback! We're very happy that we were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

October 06, 2019

Good inventory and friendly service. I found the exact model of car with the options and color I was looking to buy in their showroom. Ricardo made the deal to purchase my new Crosstrek More

by JaniceLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Anthony Mazany, Ricardo Rodriguez
Oct 06, 2019 -

Gerald Subaru of Naperville responded

We really appreciate your feedback, JaniceLee. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Alec McKean - General Manager

October 06, 2019

Getting my new forester I went there for an outback and ended up with a forester. The sales man told me d forester came with fog lamps and that was one of my requirements but More

by Gfrimpong01
Recommend Dealer
Yes
Employees Worked With
Nicholas Gruic, Jesse Bush
Oct 06, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

October 05, 2019

Great! We loved working with Mike!we love our new Subaru and hope to be customers for a long time to come! Thanks for everything, Mike! More

by CD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Hi CD and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Gerald Subaru of Naperville. We are driven to offer great customer care and we will let Mike now that he achieved this. Thank you again and we hope to see you again soon! Sincerely, Alec McKean - General Manager

October 05, 2019

New Forester Via Costco The purchase was painless (well, other than writing a check for the full amount). Going through Costco Auto eliminated price dickering The time of More

by Woody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly excpetional review and for traveling to Gerald Subaru of Naperville from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Alec McKean - General Manager

...
79
...