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Gerald Subaru of Naperville

Naperville, IL

4.7
3,074 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,074 Reviews of Gerald Subaru of Naperville

October 11, 2019

Ehab was awesome! Ehab was awesome and answered every question for me and made me feel welcome! He let me test drive many different vehicles because I couldn’t decide a More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to provide such truly exceptional feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Ehab was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

October 11, 2019

Great service all around! Everyone one at Gerald Subaru was extremely helpful. This was a first Subaru purchase and they made the process completely painless. I would definitel More

by Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Michael Price, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

October 11, 2019

Good deal on new car Eddy did a good job on getting us close to the deal we wanted. It did take too long to make the deal. We were there for over two hours before we made More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Oct 14, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

October 11, 2019

Buy used car Pretty good experience from the beginning till end. Eddy and Ricky have been great and answered all questions. Oppurtunity: I would suggest not to k More

by Niranjan Vutukuru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ricardo Rodriguez, Cynthia Barratt, Eddy Orellana, Tina Tufo
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our truly exceptional service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 11, 2019

Excellent Car Buying Experience We traveled from St. Louis to Naperville and this dealership was worth every mile traveled. Very friendly staff that makes the car buying experience More

by Alls Well
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review and for traveling to Gerald Subaru of Naperville from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Alec McKean - General Manager

October 10, 2019

Extraordinary service from Kelly thomas and Cynthia Barrett. Great pricing. All vehicle features completely explained. Excellent selection. Awesome test drives with vehicle features shown and explained More

by Longtimecustomer
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Cynthia Barratt
Oct 10, 2019 -

Gerald Subaru of Naperville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 10, 2019

Online buyer Made an on line offer on a car, it was accepted. Jeff was very friendly and knowledgeable about the vehicle and was able to answer all my questions. W More

by vegasray123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jeff made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

October 09, 2019

Great experience for this first-timer This was my first experience financing and buying a car on my own. Leo was very patient, understanding and helpful. He quickly assuaged my anxiety and More

by Shak3well
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Marie Stepanek
Oct 09, 2019 -

Gerald Subaru of Naperville responded

Shak3well, thanks for this truly exceptional review and congratulations on your new car! We are so pleased that Leo was able to provide you with such exceptional service. Sincerely, Alec McKean - General Manager

October 08, 2019

Paulo was great. Thoroughly informed us of the car. We did not have that experience at a different dealership. I would recommend Paulo to friends. More

by Carol
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Oct 08, 2019 -

Gerald Subaru of Naperville responded

Hello Carol and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Paulo was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 08, 2019

Purchase From the moment I arrived , I felt very welcomed and very comfortable. Not pressured at all. The sales person that helped me, Mike O'Brien was wonderf More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Michael O'Brien
Oct 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for recognizing your truly exceptional experience at Gerald Subaru of Naperville. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Alec McKean - General Manager

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