Germain Audi of Ann Arbor

Worst experience ever Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need a Stay away from this place. They claim they have experts working on your car but they are amateurs. They will have you pay for things you do not need and if you have an issue they will try to figure it out by starting to replace parts that you will pay for out of your picket. Regardless if that was the issue or not. Stay away. Horrible experience. More

Amazing service I came in and needed a new vehicles. Trisha educated me about my options and I'm so thankful:). I'm so happy with my new car:). Thank you and I will I came in and needed a new vehicles. Trisha educated me about my options and I'm so thankful:). I'm so happy with my new car:). Thank you and I will recommend everyone I know to her. More

New Audi Q3: Excellent Service & Leasing Process Last month I leased my Q3 from Germain Audi. It was an excellent and comfortable experience. I have purchased from other Audi dealers in the midwest b Last month I leased my Q3 from Germain Audi. It was an excellent and comfortable experience. I have purchased from other Audi dealers in the midwest before and Germain exceeded my expectations. Specifically, Shaun Himmelspach was fantastic. He was professional and knowledgeable and their leasing process was straightforward. I visited other dealers before leasing my new Audi and Germain & Shaun were by far the best. I highly suggest them to anyone in the market and look forward to my on-going relationship Germain Audi. More

Follow up visit I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your ti I am VWguy, who was ignored on my first visit and at the enticement of a free tank of fuel I returned. Let me tell you honestly, do not waste your time. I was treated nicely but by the most least enthusiastic salesperson I have ever seen. After test driving a Q5 and mentioning that the 2.0 was seriously lacking in power I was never given any other options or even the mention of the 3.0, and basically treated like I was there for the $20 worth of free fuel. Trish don't bother contacting me again. There is a dealership that will get about 50k from me, just not yours. More

First Class in Customer Quality! I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession I purchased a new Audi from Rod Strozier in recent weeks and it was the BEST experience I have ever had in working with a dealership. In my profession, Service, Value and Quality is our primary focus everyday and the experience Rod provided me was First Class! Great work Rod, I will be sure to tell everyone and be back to see you in the future! More

Broken Contract We agreed to a price for our trade in and the price for our new car. We ordered the car, waited 5 weeks for delivery, only to have them lower the tra We agreed to a price for our trade in and the price for our new car. We ordered the car, waited 5 weeks for delivery, only to have them lower the trade in value they committed to by $10,000. They took a deposit based on the original estimate. I have email proof, but they will not honor the deal they gave me and took a deposit for. In the process, they tried to blame me for the mis-communication. They acted totally unprofessional on top of breach of contract. More

Exceptional experience at Germain I just purchased a 2016 Audi S7 from Germain Audi of Ann Arbor. It is an expensive car so I expected a good sales experience but Germain goes way beyo I just purchased a 2016 Audi S7 from Germain Audi of Ann Arbor. It is an expensive car so I expected a good sales experience but Germain goes way beyond my expectations. Firstly Shaun Himmelspach did a terrific job helping me spec my car, which is not a simple job given the color choices, interior variations and other factors. He also kept me in the loop regularly by phone and email on build progress and delivery timing. When the S7 arrived, he had it looking perfect and walked me through all the complexities of such a car. Shaun is knowledgable, earnest and sincere and makes one feel very comfortable with the purchase process. Alongside Shaun are other members of the Germain Audi team who helped make the whole experience so pleasant, specifically Trisha Smith, the sales manager, Kashaka Fields, business manager, and the general manager JP Lammers. I felt I could turn to any one of them about any issue and they would be able to assist. On top of that the new Audi building and showroom is beautiful, airy, spacious and welcoming. Truly Germain has all the marks of a top notch dealership. More

Red carpet treatment! I recently had an absolutely wonderful experience purchasing a 2016 Audi A3. I've never had a better experience buying a car! Shaun Himmelspach from s I recently had an absolutely wonderful experience purchasing a 2016 Audi A3. I've never had a better experience buying a car! Shaun Himmelspach from sales went out of his way to assist me in every way during my visit. He intuited my needs and helped find the exact car that I wanted. He worked with the other sales and finance people to get me an outstanding deal! It is important to my story that I was also trading in an older Audi, which I had purchased (new) and serviced at Germain for some years. I loved that car too, but it was having trouble. They knew all about the trouble, but nevertheless gave me a great value on the trade in. In fact my service advisor Jason stopped by to say hello while I was buying the car! This really made me feel like I part of the family! I can't recumbent them more!! More

Five ***** Star Treatment "Just Unbelievable" The best vehicle buying experience ever! Responsive, Friendly, Attentive, just all around great people! The "A" Team JP, Shaun & Kashaka. Don't miss o The best vehicle buying experience ever! Responsive, Friendly, Attentive, just all around great people! The "A" Team JP, Shaun & Kashaka. Don't miss out call them. More

ABOVE AND BEYOND I just purchased an Audi A5 from Germain Audi. My Sales Consultant, Rod Strozier was the best!! Rod provided customer service that was so above and be I just purchased an Audi A5 from Germain Audi. My Sales Consultant, Rod Strozier was the best!! Rod provided customer service that was so above and beyond the average consultant I WANTED to buy from him. He was relentless in his commitment to find the exact car that I wanted and provided constant followup. I would highly recommend Rod and the Germain dealership to anyone. More