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Germain BMW of Naples

Naples, FL

4.9
2,378 Reviews

11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,378 reviews

April 12, 2024

I was very happy with the service of Germain BMW. Rhoel Gray is an excellent face for this dealership service department. More

by silverten372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Apr 22, 2024 -

Germain BMW of Naples responded

Rhoel is dedicated to customer satisfaction and we are fortunate to have him on our team here at Germain BMW of Naples. We appreciate your business and kind words. Best Regards, Flavio Galasso General Manager

April 09, 2024

Rhoel Gray is an excellent representative, he is courteous, attentive, and very professional. He dealt with all of the issues. And even made sure my key had a new battery More

by jeanetteevert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Apr 11, 2024 -

Germain BMW of Naples responded

Ensuring you complete satisfaction is our goal here at Germain BMW of Naples. Thank you for sharing. Best Regards, Flavio Galasso General Manager

April 08, 2024

Sebastian was very professional and helpful. The car was fixed right and Sebastian showed us some cool features on our car that we did not know about. We drive 100 miles to get to this dealers More

by JFARNESEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Murzanski
Apr 09, 2024 -

Germain BMW of Naples responded

We thank you for traveling to Naples and allowing Sebastian and our team to assist with your service needs. See you next time. Best Regards, Flavio Galasso General Manager

April 05, 2024

Germain BMW and my service advisor Chuck are truly world class. I will go to them for all of my purchases and services. It is a pleasure and a burden off of my mind to know we have such top quality BMW de More

by Dr. Tim S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April in finance is five stars., Chuck Griffith
Apr 08, 2024 -

Germain BMW of Naples responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Flavio Galasso General Manager

April 04, 2024

My contact person is Rhoel Grey, he is very professional and and easy to deal with. More

by Irenedilw
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Apr 05, 2024 -

Germain BMW of Naples responded

Thank you for highlighting Rhoel and his dedication to customer satisfaction. See you next time. Best Regards, Flavio Galasso General Manager

April 04, 2024

Kevin Higgins excellent salesperson. Finance person did not offer all options I had to ask. More

by rogerajg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Higgins 5 star
Apr 05, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your recent automotive needs and for this kind review. Best Regards, Flavio Galasso General Manager

April 04, 2024

Ken Bednar did an outstanding job handling the beginning to the end on our purchase of the X7. More

by wesjhein
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Bednar
Apr 05, 2024 -

Germain BMW of Naples responded

We are pleased to know that your overall experience was a positive one. Thank you for sharing. Best Regards, Flavio Galasso General Manager

April 03, 2024

I always take my X7 to Germain BMW for maintenance. My advisor, Charles Griffith, always goes above and beyond to take care of me and my car. Very knowledgeable and professional! More

by Fmeyer00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
Apr 04, 2024 -

Germain BMW of Naples responded

We appreciate you sharing your complete satisfaction with Chuck. Our team is happy to know that he continues to ensure you and your vehicle are always taken care of. Best Regards, Flavio Galasso General Manager

April 01, 2024

Nice experience at this dealership. Chuck Griffith our service advisor did a great job at time of service. More

by rjnadjr
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
Apr 02, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our goal. Here at Germain BMW of Naples our team works hard to ensure a positive sales and service experience. Thank you for letting us know that Chuck took great care of you, he is truly an asset to our team. Best Regards, Flavio Galasso General Manager

March 29, 2024

Had follow-up work done on my X5 SUV a couple of days past and was very well taken care of. The maintenance people completed all work on a timely basis fixing my issue completely. A special thank you t More

by Gary G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Apr 01, 2024 -

Germain BMW of Naples responded

Thanks so much for your thoughtful feedback! We're happy Jeremy handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Flavio Galasso General Manager