Germain BMW of Naples

Salesman review John Joseph was a very pleasant salesman. He was not pushy, but very professional. He explained all details of the car and seemed very knowledgeable John Joseph was a very pleasant salesman. He was not pushy, but very professional. He explained all details of the car and seemed very knowledgeable. We would definitely use him again and recommend him to our friends. The dealership was very nice to work with. More

Great Service Advisor Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and Jeremy Bongle was extremely professional and courteous. He told us when our service would be completed and when we returned he had our bill ready and our car pulled up. It was a routine oil change but also a recall that took several hours. The dealership provided us with a loaner car so that we could run some important errands while our car was being repaired. Overall it was a great experience and I would definitely recommend this dealership to my friends and family. More

Unparalleled Professionalism and Customer Service! I called Frank Angelillo in the afternoon inquiring about a new lease . . . within two hourse he texted photos of a BMW X3 model that I love, worked o I called Frank Angelillo in the afternoon inquiring about a new lease . . . within two hourse he texted photos of a BMW X3 model that I love, worked out pricing, gave me a great deal, and I drove out of the dealership with my new car shortly thereafter. Frank is highly professional, extremely knowledgeable about the product and is very accommodating and customer focused. It was the smoothest transaction I have ever had buying a car. More

Loved it. I had a wonderful experience with John "JJ" Joseph . My first visit they had the car that I was looking for, it was the only one of its kind. I had a wonderful experience with John "JJ" Joseph . My first visit they had the car that I was looking for, it was the only one of its kind. My transaction went very smoothly, I was completely satisfied with John and Germain Bmw. More

Great experience I was referred to max zuercher by a friend of mine who also bought a car at the dealership. He was great on point and got me a car that I always dream I was referred to max zuercher by a friend of mine who also bought a car at the dealership. He was great on point and got me a car that I always dreamed of owning but never thought I could with no hassle. And at an affordable cost for me. I will recommend max to anyone I know who is looking for a bmw. Thank you Max More

Great customer service JJ was extremely helpful in keeping me informed all of the times that I requested help from him. Michael was quick and precise throughout the paperwor JJ was extremely helpful in keeping me informed all of the times that I requested help from him. Michael was quick and precise throughout the paperwork process. I was able to sign paperwork and out the door within an hour. I appreciate all of the service they provided. Great team. More

John "JJ" Joseph inspires confidence! My husband and I spent a few weeks looking for a used BMW and had several negative experiences. When we were contacted by JJ at Germain BMW, we were i My husband and I spent a few weeks looking for a used BMW and had several negative experiences. When we were contacted by JJ at Germain BMW, we were immediately confident when he said "I'll have the keys on my desk for you." It was my first pre-certified car purchase and I was anxious, but once my husband and I met with JJ we were both put at ease. JJ was very easy to talk with and explained the purchasing process in a very straightforward way and was also able to provide invaluable information while we completed the paperwork. I've driven Audi for 20 years and am not familiar with BMW, but JJ gave me a tour of how things work from the driver's seat in very clear steps and was extremely knowledgeable. Overall, the entire experience of buying a pre-certified BMW at Germain BMW was fantastic! My husband and I are so happy with our new-to-us car and we know that we can always reach out to JJ in the future with any questions or concerns about our BMW. It's a substantial purchase and it's great to feel confident that we'll have the support of JJ and the rest of Germain BMW for years to come. We absolutely recommend JJ! More

Superb Experience As expected, Germain BMW and Frank Angelillo were great to deal with every step of the way. Frank was upfront and "frank", and easy/fun to do business As expected, Germain BMW and Frank Angelillo were great to deal with every step of the way. Frank was upfront and "frank", and easy/fun to do business with. I will strongly recommend Frank and Germain to my friends and colleagues. More

Frank Angelillo Provides Top Notch Customer Service Experien This was my first ever purchase of a BMW. At first I must admit that I was a bit intimidated but having a Frank Angelillo as my salesperson immediatel This was my first ever purchase of a BMW. At first I must admit that I was a bit intimidated but having a Frank Angelillo as my salesperson immediately set me at ease. Frank is a top notch salesman. His communication and follow up skills are first rate. Frank worked with me every step of the buying process and was very patient with me thru the entire process. He listened to all my concerns and provided solutions. He is very knowledgable about his product and made it a truly rewarding experience. Frank made it feel like I was working with a friend I had known for years rather than a typical salesperson I just met. Because of Frank I will continue to do business with BMW and I will specifically ask for Frank when the time comes for my next purchase. If you are ready to purchase a car you owe it to yourself to see Frank Angelillo at Germain BMW of Naples. More

Exceptional service. Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to servi Since coming down to Florida I have had two occasions to have service done on our two BMWs. The fortunate thing for me was I was introduced to service advisor Adrian Pena. I told him my immediate need was a new battery since my existing battery was dying. He not only said that he would do that but the other items that I wanted which basically was a full-service he also agreed to do. I didn’t have to come back a second time. The very next day I was called that the work was completed. Just this week my wife’s BMW indicated a low battery and I again called Adrian Pana who told me to come down right away which I did and he can replace the battery and did a full service on the car including detailing. Again I received a call at the end of the next day that the work was completed. In both cases, Adrian sat down with me and explain to me what all was done and when I should call again for service. I didn’t buy my cars in Florida but when I go to buy a new car I am going to go to Germain. More