Germain BMW of Naples

Raquel Stolba - an asset to Germain BMW I bought my 2nd BMW at the Germain BMW dealership recently. Raquel Stolba has been very helpful to me while dealing with Germain BMW. She is very know I bought my 2nd BMW at the Germain BMW dealership recently. Raquel Stolba has been very helpful to me while dealing with Germain BMW. She is very knowlegeable and respectful. I can highly recommend her for any dealings with BMW. If there are any issues concerning Germain BMW I strongly recommend Raquel as a source for inquiries. More

Professional and knowledgeable customer oriented sales rep I believe my title says it all plus the fact that I'm a repeat customer of Germain BMW. Service has been. Very good as well. I believe my title says it all plus the fact that I'm a repeat customer of Germain BMW. Service has been. Very good as well. More

Excellence means means being better than 1974 I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii b I am 71 years of age just a number much like my first BMW 2002 I bought in 1974 in Toronto. I had previously driven in London frequently a 2002 Tii belonging to my best friend. The toronto dealership service made the day and future for me and since then have owned over 9 BMWs. Intersresed with some very short deviations to luxury US and Japanese automobiles. Apart from the obvious engineering prowess and evolving stylistic development from ultra teutonic and form follows function to where we are today."The package and bow on the parcel is the service and the people going the extra mile and asking if everything is ok and is there something else you need or feel you need." My next or 10 th BMW purchase is lurking in my mind and beginning to move to the frontal area of my brain. While I dont know the design details of the new 2018/19 shapes and designs I know from which dealer it will be purchased from namely Germain BMW of Naples FL. Philip M FitzPatrick Naples FL 34110 More

Efficient, professional and courteous service This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel This morning I brought my "classic" 1995 BMW 325i convertible for service to determine what was causing a periodic rough Idle. I was greeted by Raquel Stolba who admired my "older convertible" but pleasantly offered to provide information if I was interested in an upgrade. My next experience was from Service Advisor Christian Hoza. He was attentive to listening to my rough idle problem and brought me to talk to the mechanic after he found the idle problem was caused by a broken Vac hose. I appreciated the responsive and professional advice to solve my problem. I especially appreciated the fact that Cristian did not sell me extra services I did not need. Thank you for your professional Service Department. More

Pleasant and easy buying process We made an online inquiry and Ken Caraglio (KC) got right back to us. We made an appointment for a test drive and discussed various options to purchas We made an online inquiry and Ken Caraglio (KC) got right back to us. We made an appointment for a test drive and discussed various options to purchase a new BMW. KC was very knowledgeable about the X1. The process and negotiation with KC was easy with no pressure at all. We agreed on a price and came back two days later to purchase the vehicle. We met with the Mark Ciocca in F&I who was pleasant, efficient and simply explained the options he had, but no pressure. When we took delivery, the BMW genius, Taylor walked us through the operations of the vehicle and offered to meet with us anytime if we had any questions. I would highly recommend Germain BMW. More

Pleasant buying experience I've purchased 4 BMW s at this dealer . Both Raquel and Tanner made this purchase a very pleasant experience. Tanner is extremely knowledgeable and I I've purchased 4 BMW s at this dealer . Both Raquel and Tanner made this purchase a very pleasant experience. Tanner is extremely knowledgeable and I recommend them both to potential customers. More

First Service Appointment We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (perso We were met immediately by a young man who took the information (wash, air in tires, back gate opening slow). Immediately we met George Donovan (personable & professional) who followed through on the service. We were back in the clean, perfect car in short order. More

Rob Becker - makes car buying a pleasant experience Rob is sincere, helpful, personable and efficient. He didn't try to up-sell us, rather he helped us choose the right car for our life style. He made t Rob is sincere, helpful, personable and efficient. He didn't try to up-sell us, rather he helped us choose the right car for our life style. He made the process easy. We are very happy with our choice and are grateful to Rob for making this purchase easy and pleasant. And, we like him! More

Rob Becker - Perfect PCD delivery of M2!! Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying e Dedicated, transparent, responsive. Coming from the military, Rob is as reliable/competent as professionals come. Thank you for a perfect car-buying experience. The best. More

Have an ignition key made Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record wit Went to Germaine BMW of Naples to have an ignition key made for my BMW. Should have been routine, but I am the second owner and the key on record with BMW did not work. The previous owner must have had the ignition changed without notifying BMW. Parts adviser, Cameron Whitaker, went out of his way to find a solution to this problem. This extra effort making numerous phone calls was much appreciated. It's always refreshing to work with competent technicians. Thank you Tom More