Germain BMW of Naples

Purchase and service experiences excellent Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very goo Purchase experience was very responsive and professional. Both the sales people and the financial office were great. Service experience also very good. Rhoel Gray has been my service rep. and has been consistently helpful. In most every instance the work done has been right the first time. More

Fast efficient service Worked with Chuck Griffith today and he was very professional and courteous. He handled my situation with efficiency, and had me in and out with a loa Worked with Chuck Griffith today and he was very professional and courteous. He handled my situation with efficiency, and had me in and out with a loaner within 15 minutes. Although it was late in the day, and he had already put in a long day I'm sure, he was really friendly and understanding. I appreciated his honesty and concern for my problem. Germain is fortunate to have him onboard. Thanks again Chuck! More

Rhoel Gray I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, sma I have been buying and dealing with the service department at Germain for some time now and Rhoel has been my service adviser. He is on the ball, smart and a pleasure to deal with. Keep up the good work. More

Parts Department I had a very pleasant experience with Parts Advisor Danny Bocanegra and Manager John Cathey. These two gentlemen were so kind and helpful to me. I I had a very pleasant experience with Parts Advisor Danny Bocanegra and Manager John Cathey. These two gentlemen were so kind and helpful to me. I was ordering keys for my 16 year old daughter's 1998 BMW 528i (that is still going strong!!!!) and these two men treated me as if I was purchasing keys for a 2017 M6. They answered all of my questions and took their time with me. Danny went outside to program the keys and did so in the very hot sun!!! Thank you Germain BMW for such wonderful service. Thank you Danny and John. Very Sincerely, Lenore Vitale More

Customer service/QC issues I had my 2008 750li in for service and and worked with Cristian a service advisor. I asked him while he had the vehicle in for other service issues I had my 2008 750li in for service and and worked with Cristian a service advisor. I asked him while he had the vehicle in for other service issues to check if there were any leaks underneath the vehicle He assured me there were no leaks under the car and everything looked good. There were various other issues I wanted The BMW service department to take care of while they had the vehicle in their possession before I obtained it he would not return any of my phone calls I was trying to give their service department my business but they refused for whatever reason to talk to me about the things I was willing to pay for so I finally got the vehicle off of their lot. Once I obtained the vehicle and took it to my local BMW dealership they found the transmission pan leaking also the vacuum pump seal was leaking it needed lots of other work that day for some reason they did not see. I would not recommend this service department. No customer service. More

Jim McGinn: Professional & Friendly Service! This letter arrives much later than intended, but arrives with my most sincere expression of thanks to Jim. My business and family commitments have ke This letter arrives much later than intended, but arrives with my most sincere expression of thanks to Jim. My business and family commitments have kept me very busy these past few year or so. However, my wife and I purchases were made possible because of Jim's knowledge of the subject cars; the high level of professionalism and service that Jim provided to us, his integrity, and the high reputation of the dealership. I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds and good salesmanship . Indeed, Jim's a good salesman, this letter serves to confirm that Jim has earned our trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future. Most sincerely, Lois & Marco! More

Great everything It was our first time buying a car from Germain BMW. It was a great experience. Everyone was very helpful and asked all of our questions, especially M It was our first time buying a car from Germain BMW. It was a great experience. Everyone was very helpful and asked all of our questions, especially Max. He was very nice and a lot of fun. Will definitely buy our next car there and recommend Germain BMW to anyone looking for an Ultimate Driving Machine. Great job guys!! More

Always excellent service with Bill Emerson I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not I typically don’t post reviews but I feel I need to add my 2 cents. I don’t understand previous negative reviews; I have a feeling they are simply not telling the entire story and might not necessary be fair. I have been dealing with Bill Emerson at Naples BMW for approximately 10 years and Bill always provided me with courtesy and expertise. Bill always goes above and beyond and every service visit for me is pleasant experience. More

Treated with respect. I stopped in to look at two cars that were on there web site. I was greeted at the door by Larry Brewer and walked through the test drive and purchase I stopped in to look at two cars that were on there web site. I was greeted at the door by Larry Brewer and walked through the test drive and purchase with trade in. No pressure, just respect and courtesy, with answers to my questions. Within a few hours I was driving home in my beautiful gently used BMW 328d. The car was just what I wanted, no more or less and for a fair price, Just a great experience in car buying. Thanks Kevin and Larry. More

Mother denied service after purchased car at East Coast BMW We purchased a car from a dealership on the East Coast and Anthony Dunbar wrote an email telling us that we could not service our car at that dealersh We purchased a car from a dealership on the East Coast and Anthony Dunbar wrote an email telling us that we could not service our car at that dealership. Please do not purchases a BMW from this man, he doesn't care about you unless you buy your car from him. I had to rewrite my first review as it was deleted. IF that tells you anything. More