Germain BMW of Naples

Purchase of Car Off of Lease I dealt with Mike in deciding what I was going to do with my car which was coming off of lease. Mike was very knowledgeable and gave me great advice I dealt with Mike in deciding what I was going to do with my car which was coming off of lease. Mike was very knowledgeable and gave me great advice to the costs and benefits of my various options. In the end I decided to purchase the car, and Mike arranged to have the whole process completed, including bank financing and washing my car, in less than 45 minutes. Mike was a great Guy to work with. More

Great First time buying experience at Germain BMW Not many option to buy used car for myself, but easy understanding to decide my needs. Daron was professionally took care of my purchasing and it was Not many option to buy used car for myself, but easy understanding to decide my needs. Daron was professionally took care of my purchasing and it was great experience for purchasing a BMW. I was visiting two BMW dealerships, and decided to purchase at Germain BMW finally. I visited couple times for other thing and that service center was also nice and feel comfortable when Victor explained me about my car. More

A remarkable experience. I have never been to a BMS dealership that had the selection as Germain BMW of Naples. They have over 100 BMW's to choose from and that in itself is e I have never been to a BMS dealership that had the selection as Germain BMW of Naples. They have over 100 BMW's to choose from and that in itself is extraordinary. Starting withe the sales assistant, Tracy Constantini, I was impressed with the care and professionalism of all who I came in contact with. It's unusual to see a sales advisor in a tie, but it's extraordinary to see all of the advisors and mgrs. wearing coat and tie. Max Zuercher really knows how to make you feel at ease and there was no hype.. no pressure to purchase. You feel like a "king" when you're there. They take a very low key approach if you're in the market for a new or used car. I'm so used to high powered sales pitches the moment you walk in the show room. They have also have tremendous knowledge about their product and BMW now has a large selection to choose from. I closed on the deal within 24-hours and they scheduled the pick up and transport of the car to where I live nearly 1,500 miles away. Oh.. and if you finance it? Be sure to spend some time with their business mgr, Francesca. She could have been a stand up comedian. I never laughed so hard signing my life away. Germain has earned their reputation as one of the finest dealer groups in the U.S. This is my 4th car I've purchased from Germain, my first from Germain BMW of Naples. More

X5 sDrive35i Wow, What a great vehicle with many technical options available. I ordered the driver assistance plus package along with other options. I enjoy the Wow, What a great vehicle with many technical options available. I ordered the driver assistance plus package along with other options. I enjoy the automatic slow down on the highway speed control when another vehicle ahead of you gets closer to you. Having the blind spot alerts when changing lanes is another great feature. Many other features on this vehicle too many to mention. Larry was very generous with his time explaining the features of the vehicle and offered more time to review any questions that I have about the features going forward. I find this dealership very responsive to any questions or service needed. More

Repeat Performance Once again, Jim McGinn and Germain BMW exceeded my expectation with excellent sales support and new vehicle delivery. As was the case with my purchase Once again, Jim McGinn and Germain BMW exceeded my expectation with excellent sales support and new vehicle delivery. As was the case with my purchase of a new 335i in 2013, Jim again provided excellent consultative advice as he guided me through the various options and choices in placing an order for a new 2014 5.0 X5. Jim also was most helpful in providing a good orientation and tutorial for my wife and me regarding the various features of the new X5 when we recently took delivery. I also want to compliment Ken Burkart for his assistance with all the required paperwork at delivery. Ken was very organized and helpful in making this process go smoothly. As an enthusiastic owner of many BMWs over many years, I cannot say enough good things about my experience working with Jim McGinn and the sales team at Germain BMW. I am also equally pleased with the service team as well. Rusty Overton More

Great Experience I have done business with Germain BMW for over12 years and have always been pleased with their service and willingness to do the right thing by their I have done business with Germain BMW for over12 years and have always been pleased with their service and willingness to do the right thing by their cusotmer. More

New Car Purchase Excellent service, fast paper work.. outstanding assistance. Very happy with the purchase.. We came all the way from Pembroke Pines, FL. to buy this Excellent service, fast paper work.. outstanding assistance. Very happy with the purchase.. We came all the way from Pembroke Pines, FL. to buy this car and it was worth the driving.. Thank you all for an excellent Customer Service and prompt response you provided to us thru the Internet/E-mail and phone calls. More

My experience was very good. Matt Scaramuzzo was very helpful and knowledgeable. He was not pushing me towards purchasing the car and did not make me uncomfortable. I really appre Matt Scaramuzzo was very helpful and knowledgeable. He was not pushing me towards purchasing the car and did not make me uncomfortable. I really appreciate his help with the purchase. I would be more than happy to recommend him and the dealership to my family and friends. More

Germain BMW, Naples FL I had the pleasure of purchasing two BMW's from Kevin Browne at the Germain dealership. Kevin is an exceptional sales person who not only has been ext I had the pleasure of purchasing two BMW's from Kevin Browne at the Germain dealership. Kevin is an exceptional sales person who not only has been extremely helpful, but very much is interested in the customer's interest. As an example, I had great difficulty in dealing with Ken Burkart in settling my account with my first BMW was totally lost due to fire damage. He was unresponsive until Kevin intervened. He was able to put me in contact with Francesca Zupancic who was able to settle the problem quickly. When I purchased my second BMW to replace the damaged car, I dealt exclusively with her. I can highly commend both Browne and Zupancic for their exceptional work. Lawrence A. Caliguiri, MD More

Chris Bryant I did not purchase a BMW but seriously considered it because of Chris. He was so thorough, professional, considerate, and friendly (not overly)that I did not purchase a BMW but seriously considered it because of Chris. He was so thorough, professional, considerate, and friendly (not overly)that I just wanted to buy from him. Unfortunately, Mercedes/Benz of Naples gave me a price I could not ignore. I showed the quote to Chris who did everything he could to meet the price with his sales manager and general manager but just couldn't even get close so I bought the Benz. The service at M/B has been terrible. We leased the car two months ago and still have not received the paper work to get our plates in Indiana. One hand does not know what the other hand is doing there. I've commented to my husband that I regret not having had the opportunity to see this purchase through with Chris. He is a classy gentleman who made me want to work with him. When my lease is done in two years, I will definitely see if Chris can meet my needs for a new BMW. Sincerely, Ginny Whan Churubusco, Indiana (we live in Naples during season at the Dunes) More