Germain BMW of Naples

Our sales rep was Larry Brewer. Mr. Brewer was very cordial on our initial visit to examine the 135is. We were interested enough in the vehicle to consider trading in our Mini Cooper. The trade diffe cordial on our initial visit to examine the 135is. We were interested enough in the vehicle to consider trading in our Mini Cooper. The trade difference was given to us. We told Mr. Brewer that we needed to think about it overnight. He was not pushy, rather he accepted our decision. I called Larry the following day and stated we would be down shortly to make the purchase. The transaction was painless except that a computer slowdown caused the printing of the paperwork to take a bit long. We are extremely pleased with the folks at Germain BMW. More

My experience with this dealership was very bad thus I am rating them as such. I traveled from out of state to purchase a vehicle from Germain BMW. During this process the sales agent told me the dealer/stat rating them as such. I traveled from out of state to purchase a vehicle from Germain BMW. During this process the sales agent told me the dealer/state has a relationship with my home state whereby the dealer could register, title, and plate the vehicle without me going to the appropriate agency in my home state. This was corroborated by the finance manager who was handing the sale, so they collected money from me to pay for these items along with a flat fee to pay for the service. The sales agent and the finance manager assured me if by chance I had overpaid for the tag, registration, and title I would be refunded the difference. Yet, both statements from these people were a complete lie. After the dealer sent the sales documents to my county’s probate office I was contacted by a clerk at that office who informed me I must bring in my vehicle and have the tag, registration, and title issued through the probate office with all items being paid for at their office. I immediately contacted the people at Germain where was referred to a different agent in financing. Who initially was helpful, she noted I had overpaid for the services not provided and would be receiving a refund of which I eventually did. However, the refund was not for the full amount I had paid in, for goods not rendered. I continued to try to contact the people in financing to find out why there was a discrepancy in the amount I paid in and the amount I was refunded. My calls were not returned and the voice messages I left went unanswered. Thus, I decided to contact the general sales manager, who did return my call and told me he would look into the matter. Nonetheless, the answer he provided was completely unacceptable. The general sales manager informed that the $116 unreturned to me went to their agency that tried issue the tag, registration and title. I was assured by two agents at Germain they could perform a service and deliver said goods. These agents overstated the ability of the dealership and when they found out that they were not capable of delivering on their assurance(s) they felt it appropriate to charge me for goods and a service not rendered. This is clearly a fault of the people at Germain who took money from me for goods and services they assured me they could deliver not for their attempt. More

Jim made it our very best experience ever. He was very thorough, knew the car very well, took time to explain everything, never rushed us, and made us feel we were his only customer. You should be very p thorough, knew the car very well, took time to explain everything, never rushed us, and made us feel we were his only customer. You should be very proud of having an employee of this caliber. We'll be back! More

Everyone is completely professional & knowledgeable....helpful & courteous! The first time I have visited, and very impressed! I am a loyal customer now!!! My neighbor is a Mazda & H knowledgeable....helpful & courteous! The first time I have visited, and very impressed! I am a loyal customer now!!! My neighbor is a Mazda & Hyundai dealer, and he recommended Germain BMW......pretty impressive. More

Very good experience - Rick Camp and Larry (Sales Manager) very concerned with my needs - treated me and my time with professional respect. Appreciate Rick's attention to my impatience and Larry's f Manager) very concerned with my needs - treated me and my time with professional respect. Appreciate Rick's attention to my impatience and Larry's follow up More

Revise: After further conversation with our sales Rep, Peter Martin, our concerns regarding the extra key ant the missing manual have been rectified resulting in a higher level of customer satisfaction! Peter Martin, our concerns regarding the extra key ant the missing manual have been rectified resulting in a higher level of customer satisfaction! We tend to stay away from buying used cars from car lots but I think we did okay with this purchase.The sales person, Peter Martin, was friendly and helped us process this transaction in a professional manner. We usually purchase vehicles from the original owner so that we have a comfort level with the miles stated and the maintenance performed. Peter did provide info from the car fax which addressed some of these issues. In this case we purchased with the belief and hope that there is nothing wrong with the car that will require additional dollars to be spent for repairs. We have used the car very little so far so the jury is still out on this concern. The only downside so far was there was only one key for the car which required another $75.00 being spent to get a 2nd key and there is no manual for the vehicle. This is not a game breaker but as a buyer hindsight would suggest we should have requested these items be provided prior closing the deal. More

The experience we had was great. We were greeted promptly and not made to wait. Greg was very helpful. We were very satisfified! We would recommend. and not made to wait. Greg was very helpful. We were very satisfified! We would recommend. More

My experience in buying a CPO BMW through Germain BMW of Naples was hassle free and professional throughout the entire process. I initially met Kevin Browne in the sales department about 6 months ago when Naples was hassle free and professional throughout the entire process. I initially met Kevin Browne in the sales department about 6 months ago when first considering buying a BMW. He was courteous, professional and direct. In the following months, I visited several other dealerships in the South West Florida area. My experiences at other dealerships were colored by a general disrespect of my time and many of the sales staff being unprofessional. Which is the reason I returned to Germain BMW to work with Kevin Browne. A very good experience overall. More

Peter was extremely professional and helpful which led to a pleasant buying experience. Everything was done as promised and the quality of work was excellent. a pleasant buying experience. Everything was done as promised and the quality of work was excellent. More

It has been a very pleasant experience. I was properly informed of the options available in the car I picked as well as the different alternatives on leasing or purchasing. Mike gave a very complete revie informed of the options available in the car I picked as well as the different alternatives on leasing or purchasing. Mike gave a very complete review of the features of my 428. More