Germain BMW of Naples

MAX FOUND THE CAR I WAS LOOKING FOR HE DID WHAT I WANTED TOOK MY TRADE IN EVERY THING WENT THE WAY ALL CAR SALES SHOULD GO TOOK MY TRADE IN EVERY THING WENT THE WAY ALL CAR SALES SHOULD GO More

I was traveling on vacation in Naples, Fl. when I was alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten a loose mudflap. They said no problem. When I got the car back I noticed that the mudflap had been gouged around the edges and that there appeared to be some damage near the edge of the flap on the car body. By this time I was already back at home, some 1600 miles away. I called and spoke with a service rep who promptly told me that they did me a favor by reattaching the mudflap and that the original installers were ultimately responsible for any damage. Damage which Germain Service obviously did. I later spoke with a service manager at Germain and after he reviewed pictures I sent him, agreed to send me a new mudflap. I received 2 mudflaps in the mail and proceeded to remove the damaged mudflap to replace it with a new one. Upon removing the old one I noticed that the body underneath was gouged. It appeared that someone, in an attempt to remove whatever glue, residue, etc. was underneath the mudflap must have taken a tool of some sort and scraped the paint off in many spots. Then proceeded to cover it up when they put the mudflap back on. I don't expect this type of shoddy service from any service center, let alone BMW! The service person who worked on my car should be ashamed of themselves for performing such careless and inferior work. Luckily I noticed this issue with the gouged paint and hopefully averted what could have been some rust issues down the road. While the basic 15,000 mile service seems to have been performed properly, I am truly disappointed with the service I received in this one area and hope Germain Service Center take a closer look at who performs work on their cars. Unfortunately I plan to spend more and more time in the Naples area going forward and will now have to find another dealership that I can trust. More

Ahmaud did a great job in showing me & wife all the qualities of the 328. He is very personal & answered all of my questions. The staff were very friendly. qualities of the 328. He is very personal & answered all of my questions. The staff were very friendly. More

I have dealt with Rick Camp when looking for a new BMW and I believe as of today, I have purchased 5 cars with Rick as my sales agent. He has always been courteous and very helpful. The entire Germain te and I believe as of today, I have purchased 5 cars with Rick as my sales agent. He has always been courteous and very helpful. The entire Germain team make a new car buying experience a joy. Rick has always kept me informed as I direct ordered the last 2 cars and has answered any of my questions promptly . I always recommend Rick and Germain More

We have purchased 2 BMWs from Jim who did a super job for us before, during and after delivery. He did an excellent job of helping us select the best cars for us, explaining the financing options (lease or b us before, during and after delivery. He did an excellent job of helping us select the best cars for us, explaining the financing options (lease or buy) and waling us through all of the steps from ordering to delivery and following-up with us on all the questions we have had before and after delivery. We wld strongly recommend Jim to any prospective BMW client. More

Max met us at the door and provided a friendly greeting. He established a professional relationship, and clearly is very knowledgeaable of the BMW line. Max exhibited compassion and great care in treating m He established a professional relationship, and clearly is very knowledgeaable of the BMW line. Max exhibited compassion and great care in treating my disabled fusband. All-in-all it was a great buying experience. More

My overall experience purchasing my new 5 series BMW was Excellent. Each and every time I enter the dealership, I am graciously welcomed. I was well informed on every aspect of my new vehicle. I will onl Excellent. Each and every time I enter the dealership, I am graciously welcomed. I was well informed on every aspect of my new vehicle. I will only purchase cars from Germain BMW, they have a terrific staff. More

made the process nice and easy cant wait to buy another!!!! :) I will recomened all my friends and family if there interested in buying a car to check out this dealer ship another!!!! :) I will recomened all my friends and family if there interested in buying a car to check out this dealer ship More

Both Ahmad and Neal made the buying experience as good as it can get. They went out of their way to provide me with the best experience I have had in purchasing an automobile. The showroom Service Department it can get. They went out of their way to provide me with the best experience I have had in purchasing an automobile. The showroom Service Department and all aspects of the dealership were immaculate. It was a pleasure and a priviledge doing business with this fine dealership. More

We were pleased with the overall purchasing experience. Like others before me, I felt my trade-in was more valuable then you did but we were able to meet a satisfactory outcome. Like others before me, I felt my trade-in was more valuable then you did but we were able to meet a satisfactory outcome. More