Germain BMW of Naples

Kenneth Bednar, Jr was exceptional! He related well with us. Worked to get us the best deal. He related well with us. Worked to get us the best deal. More

Excellent, efficient sales process. Helpful service department. Always available for questions. Klevis Toska was our sales representative and he was excellent. Helpful service department. Always available for questions. Klevis Toska was our sales representative and he was excellent. More

Car had an engine malfunction code and I showed up mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in a mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in about 3 years, my service advisor, Tona Zarelli, took charge. I had a preliminary diagnosis within a few hours and then she pushed through the repair to meet a very tight deadline that we needed to meet. Communication was excellent throughout. Five star service! More

Hi there, Tona Zarrelli was not only professional. She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW dealership. More

Christian Saylor at Germain BMW in Naples was a pleasure to deal with. Very knowledgeable and made the sales process seamless. to deal with. Very knowledgeable and made the sales process seamless. More

Tona zarelli took care of everything very quickly and had my wife on her way in notice. 👍👍 my wife on her way in notice. 👍👍 More

Jeremy Bogle is very professional and accommodating . He solved a scheduling issue for me and my car was ready exactly when I needed it. All services were preformed to my satisfaction and the car was spa He solved a scheduling issue for me and my car was ready exactly when I needed it. All services were preformed to my satisfaction and the car was sparkling clean when I got it back. More

Christine (Chris) Barta did an excellent job. Very personable, took time to explain what was needed, and quickly responded to a post-visit question I had. Highly recommended. Very personable, took time to explain what was needed, and quickly responded to a post-visit question I had. Highly recommended. More

Great service from, Tona Zarrelli, she makes scheduling appointments a breeze and keeps me informed of the status of our BMW 430 I. appointments a breeze and keeps me informed of the status of our BMW 430 I. More

I have been pleased overall with my service but the department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in when I have a problem because of previously scheduled routine maintenance on other vehicles. I had to wait three days to have a battery diagnosed and replaced. I was also scheduled for new brakes over a week in advance and when I dropped my car off I was told they did not have the parts and had to come back the following week, My service rep is very responsive but there’s a disconnect somewhere if they don’t have basic parts for repairs and no time slots reserved to handle the unexpected. I really prefer to have my car serviced by the dealer where I purchased my car, but believe the dealership needs a tune up in their service department. More