Germain BMW of Naples

I have been working with your dealership for over 12 I have been working with your dealership for over 12 years. In 2001, I purchased 2 BMWs from Germain BMW of Naples. Since then, both cars were alwa I have been working with your dealership for over 12 years. In 2001, I purchased 2 BMWs from Germain BMW of Naples. Since then, both cars were always serviced by you and the experiences were always good. When it came time to buy a new car, I returned to your dealership. For almost the entire 12 years, I got to know Rick Camp fairly well. All of my dealings, the original sale and maintenance visits, have always been a friendly experience and I received quality workmanship. Rick did an excellent job in selling our new car. This statement says it better than anything I could prepare. Your staff (sales, service and reception) have always been very helpful and friendly. More

We were greeted nicely at the front desk by a young lady. We have owned 3 other BMWs in the past so asked if our former salesperson was available. He was no longer there so we were quickly given over to Ahma We have owned 3 other BMWs in the past so asked if our former salesperson was available. He was no longer there so we were quickly given over to Ahmad. He was most gracious and took us directly to cars that fit the description of what we were looking for. He carefully went over all that the car had to offer and let us take it for a test drive. He let us know that we were welcome to drive as many cars as we wished. He was enthusiastic but not pushy. He offered us drinks and a snack while we were checking out the paperwork and quickly arranged for the appraiser to check out our trade-in. We told him we would give it some consideration and get back to him the next day. In the middle of the morning on the next day he called to see if we had any further questions he could answer and immediately came up with some alternatives at a lower cost to us, as we requested.. We went up to the dealership the next day and talked to him about moving up to the next car-the 535. Again, he welcomed us to test drive it and was efficient and gracious in closing the sale for that car. We were very pleased with him and the dealership in general. We look forward to enjoying our new BMW for the next few years. More

The dealership is clean and the staff is efficient plus very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. More

Peter Martin was very helpful and knowledgeable. He worked hard on my behalf to get the price I wanted on the car I purchased. Not only was he able to assit me with the purchase of my car, but he also worked hard on my behalf to get the price I wanted on the car I purchased. Not only was he able to assit me with the purchase of my car, but he also was able to help my business partner with a purchase as well. The Dealership is clean and appears well run and organized. I did not experience any of the high pressure measures which can be common when purchasing a automobile. More

I love my new car! Great experience! Larry was very helpful and knowledgable while assisting me as I purchased my car. I would recommend Germain BMW to anyone. Thanks again helpful and knowledgable while assisting me as I purchased my car. I would recommend Germain BMW to anyone. Thanks again More

This dealership went out of their way to deliver the product the way you want and provide the best customer satisfaction. I highly recommend this dealership for both servicing and purchasing of a new ve product the way you want and provide the best customer satisfaction. I highly recommend this dealership for both servicing and purchasing of a new vehicle. More

The employees were always there to help the best they could. The service was the best. Even though I went with my kids and my husband, we got the respect we expected. The kids liked the environment and could. The service was the best. Even though I went with my kids and my husband, we got the respect we expected. The kids liked the environment and of course I love my purchase, my BMW. More

After over one year of looking for my "perfect car", and not finding it anywhere close to my area, I found Germain BMW, Naples, online. My first contact was with Ron King over the phone, who was car", and not finding it anywhere close to my area, I found Germain BMW, Naples, online. My first contact was with Ron King over the phone, who was most honest, knowledgeable, and informative. As they did not have anything I was looking for at that time, he took all of the information I was looking for, from color, down to all the bells and whistles I wanted. Ron called me a few days later to inform me that they had a car with everything I wanted. After I expressed interest, he referred me to Kevin Browne, sales advisor. Kevin called me, and immediately, I thought he was honest and true to his word. We were able to partially negotiate, as I had not seen the car yet. Upon arrival at the dealership, Ron was there to meet us. He then introduced us to Kevin, who was most kind and a gentleman; Irish, of course! Kevin spent hours with us explaining all details and showing us how to program everything in the car, as it was overwhelming. Does not get better than that. He also informed us that we could call him anytime if we had questions about certain functions or anything else...which I have done so, and he has been of great help. Ken Burkhart, finance manager, was just as pleasant and knowledgeable. He took time to explain everything as we were unsure as how we wanted to pay for said vehicle. The entire experience was the best we have ever had in any BMW Dealership. We highly recommend them! Also, would like to recognize the Receptionist/Greeter, as she was so kind. As it had been a long trip for us on a very rainy day, she gave us delicious Cappuccinos to warm up. Nice detail. Thank you to all for the wonderful experience. And may I say, your dealership is the most beautiful we have ever been to. More

The customer service was great. The employees were not pushy at all and were very helpful, knowledgeable, and honest. Everyone was very courteous, professional, and efficient. pushy at all and were very helpful, knowledgeable, and honest. Everyone was very courteous, professional, and efficient. More