Germain BMW of Naples

We had a very pleasant experience. This is the second car this year that my family has purchased from your dealership. Thank you again, Diana Blum Lapins this year that my family has purchased from your dealership. Thank you again, Diana Blum Lapins More

We found Jim McGinn to be an enormously helpful client advisor. Jim went out of his way to discuss options with us, locate the ideal vehicle, keep us informed about its progress to the dealer, and provid advisor. Jim went out of his way to discuss options with us, locate the ideal vehicle, keep us informed about its progress to the dealer, and provide a lengthy and detailed introduction to its technology package when we took delivery. Moreover, Jim is a delightful man. We recommend him with enthusiasm. We were also impressed with the other helpful and pleasant people whom we met at Germain BMW - a very fine staff. More

I bought a certified preowned BMW from Peter. He did a great job,friendly and accomadating. He provided me all the information on the car including a car fax that i needed to make a decision. Lived up to great job,friendly and accomadating. He provided me all the information on the car including a car fax that i needed to make a decision. Lived up to all his committments! Peter did a great job!! I liked dealing with him! On the other hand i sold you my Jag.When i came to pick up my check no one could find it. Then the receptionist went and checked on it and told me it had been mailed to me. As of this date i have not received my check. I did not involve Peter in this transaction at all. More

I gave this dealership and my experience with Sam Rusinik the highest rating based on the way I was treated at the dealership and made to feel a part of the BMW family. Sam worked with me to get the car I wa the highest rating based on the way I was treated at the dealership and made to feel a part of the BMW family. Sam worked with me to get the car I wanted at the price I could afford. Sam personally transfered all of my belongings to my new automobile down to my Naples beach sticker, which I myself, had forgotten about. Sam took the time at the very end of the business day after everyone else had left, to show me the ins and outs of the new vehichle. As I looked over the vehicle prior to leaving, Sam waited patiently before he left to make sure that I was able to figure out how to get things moving. Other members of the sales and finance team stopped by to congratulate me on the purchase and made everything very personable and very timely. This is what buying a car should be like. It is an experience that should be enjoyed as opposed to dreaded and that is something that they realize and respect at Germain BMW. I'm happy to be a part of the BMW family and expect to always do business with Sam and Germain as I move forward. Thank you for the wonderful experience as well as a great Christmas present to myself. More

I think Steve was very honest, accommodating, and professional. Due to our specific situation buying on line and sight unseen , I'm pleased with the vehicle. I'm pleased with Steve and his help. The professional. Due to our specific situation buying on line and sight unseen , I'm pleased with the vehicle. I'm pleased with Steve and his help. The experience was less than memorable dealing with info coming from within as paperwork and mail communications began. I understand holidays and bad timing but internal obstacles and discrepancies pissed me off. Thank you Steve for your help and assistance in a professional manner. Buddy More

Sam made a low-key and sincere effort to address my preferences and requirements, working within the flexible parameters I provided. He focused on what could be done to meet my specific needs vs what c preferences and requirements, working within the flexible parameters I provided. He focused on what could be done to meet my specific needs vs what couldn't. He didn't attempt to sell me what I didn't want and I appreciate that. The result was a pleasant and successful transaction. I ended up paying more than I had planned, somewhat offset by getting some additional options, which are nice but not necessary. However, I'm satisfied with this tradeoff in view of the fact that I don't have to wait two months for a new delivery and can still take a deduction for sales tax in 2012. Many thanks, Sam. Feedback to dealer/manufacturer: I have been a loyal BMW owner for over 30 years. I'm a little disappointed that your current discount scheme seems to favor people who purchase automobiles on credit vs cash. Thanks again. I'm loving the car. More

This is the 2nd BMW we have bought/leased from this dealership. We liked the service department response with the 1st car so we came back to Germain when we were looking for our 2nd car. Mike Brin Work dealership. We liked the service department response with the 1st car so we came back to Germain when we were looking for our 2nd car. Mike Brin Worked with us over a couple of week, provided great information about the various models we were interested in and several test drives. When we finally decided on a car he worked with us through the purchase/lease options until we made our decision. Mike was informative, patient and easy to work with. More

I have some concerns about the price I paid for the car.After reaching an agreement at $16900.00 I noticed that there was a sticker price in the glove box at $15900.00 Why was this price not offered car.After reaching an agreement at $16900.00 I noticed that there was a sticker price in the glove box at $15900.00 Why was this price not offered to me when the car had obviously been advertised @ the lower figure?! Please explain...Bob Heslop I should mention that I switched from Mercedes to BMW in 2012..I have a 528XI and a Z4 5 speed Thanks More

I hate dealing with car salespersons and had just come from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What from another car dealership where I had been subjected to an aggressive, high pressure sales technique which is so typical in the car industry. What a great and pleasant surprise it was to meet Mr Martin and other staff members at Germain BMW. I was treated courteously and with respect and professionalism. Mr. Martin provided helpful information and allowed the car I purchased to "sell itself". The overall experience at Germain was outstanding. More

Sam Rusinik was extremely helpful....even picking me up at the airport and driving me to the Naples showroom (from FOrt Meyers). I was very appreciative. Ken Burkhart was also helpful and they both have co at the airport and driving me to the Naples showroom (from FOrt Meyers). I was very appreciative. Ken Burkhart was also helpful and they both have continued to answer my questions and help me with using the navigation and other applications. Even the car wash was "great". Very glad that I leased the car from them. SIncerely, Sally Aaron More