Germain BMW of Naples

Jim knew that we were looking to upgrade our 2007 Z4 so when this amazing yellow one came in he called us and said to come and take a look - he went through all the details of the car, he organised a quote when this amazing yellow one came in he called us and said to come and take a look - he went through all the details of the car, he organised a quote for trading in the 2007 Z4, he was very made sure that the radar detector was installed for us and the paint/upholstery protection was adminstered in time for us to collect the sparkling new car. When we arrived to collect the car Jim had arranged for a ribbon to be on the bonnet as he knew that the car was a gift for our impending wedding and my birthday - this we believe is going above and beyond selling the vehicle. Everyone at Germain BMW were friendly, considerate and helpful which is why we are returning customers! Thank you Jim much appreciated. PS - You can never give top marks for price - you always want something for a little bit less than you paid. More

This is the second time we have used Germain BMW. Armand was very professional, informative and a pleasure to deal with. Shaun completed the paper work again in a very professional and knowledgeable fashion was very professional, informative and a pleasure to deal with. Shaun completed the paper work again in a very professional and knowledgeable fashion. A very nice experience for my wife and I and we look forward to using Germain BMW in the future. Michael Hallows More

The entire experience was outstanding. This is our third consecutive BMW purchase(2nd from Germain.)Mary Alice surpassed any of our expectations. She was friendly, knowledgable and helpful. We never expecte consecutive BMW purchase(2nd from Germain.)Mary Alice surpassed any of our expectations. She was friendly, knowledgable and helpful. We never expected to consumate the transaction and leave with the car on the same day. The entire staff at Germain(Business Manager, Sales Manager etc) were very professional and forthright. However, Mary Alice made us feel comfortable in spending 81K and she is the primary reason that we did the deal. Very impressive. More

Our overall experience with Jim at Germain BMW was again a very pleasant experience. That was the reason we chose to continue to be BMW customers. They are by far the best in customer satisfaction and are v a very pleasant experience. That was the reason we chose to continue to be BMW customers. They are by far the best in customer satisfaction and are very professional. There is no folling around at Germain BMW. They are realistic with their customers and honestly work with you to get you the vehicle you can afford at a reasonable price. More

Eric did a great job with me. He was friendly, helpful and had terrific follow up. The Sales Manager was excellent and the Finance Manager (Sean) was quick, efficient and knew his stuff. I felt that I w and had terrific follow up. The Sales Manager was excellent and the Finance Manager (Sean) was quick, efficient and knew his stuff. I felt that I was in good hands during the entire buying experience. More

Over the phone Shaun was very helpful. I was only slightly disappointed when I got to the dealership. I gave a quote over the phone and they told me it sounded good and we were really close to an agr slightly disappointed when I got to the dealership. I gave a quote over the phone and they told me it sounded good and we were really close to an agreeable price. I made a fairly long drive down to take the sale serious. First complaint would be the website said the car had 2,000 miles less then it actually had...I guess a manager kept driving it for a couple thousand more miles and they didn't update it. Second, it said no marks or scratches which I also asked over the phone to confirm, only to find a half inch or so scratch on the back that had touch up paint on it and done poorly. Third, upon arrival we test drove which was fine and then after talking with the salesman outside for a while, he tried to show me other cars they also had for sale. This annoyed me because I had called three times before and VERY obviously said I ONLY had interest in this specific car. The reason for the other car showing/suggestions I came to realize was because the GM didn't like my offer now that I was there and wanted the salesman to sell me a different car with more miles that had a lower listed price. Even after I said I wanted a specific model without a light interior do to ease of staining, he proceeded to try and show me a different model with very light interior. I knew this was caused from the pressure of the GM and I just took it with a grain of salt. WITH ALL THAT SAID, I still think Shaun was an extremely polite helpful gentleman. He did a great job playing the middle man and did his best to keep me happy and help me out. I knew that my offer was not going to be the final price and it would have to go up a bit and I was fine with that and expected it. How much I was surprised at first. Ultimately after some debate I was able to walk out with a very good price and the GM was friendly as well. Through the paperwork and actual car buying process, Shaun was outstanding, fast, helpful, and efficient. All the other staff I met were very professional and good at their jobs as well. I would very much so recommend this dealer to anyone else. It was a overall great car buying experience. My first two complaints could be negated by the fact that they are a big dealership and move a lot of cars all the time and it would be very hard to keep them all up to date. More

Buying a used car can be a painful experience but it was just the opposite with Greg. He worked closely with me and was very up front with cost information. Bottom line, I got the car I wanted at the pric just the opposite with Greg. He worked closely with me and was very up front with cost information. Bottom line, I got the car I wanted at the price I wanted and it was a very pleasant experience. Paper work was quick and easy, great comfortable facility, car was detailed professionally, and I had a great drive when I left. More

Armand was always welcoming, engaging & helpfully Armand was always welcoming, engaging & helpfully professional. He provided useful expertise & assisted us with details especially as "the middle p Armand was always welcoming, engaging & helpfully professional. He provided useful expertise & assisted us with details especially as "the middle person" with the financial piece at the end to "close" our deal. My biggest concern always with any car is its reliable performance over time & expert timely service when needed. Thus, Armand got us into the BMW vehicle & hopefully Germain of Naples will be there for us when necessary with quality service. More

I had a very pleasant experience in the process of purchasing my new car. Eric was very friendly and I did not feel under pressure at any time. It was a very simple and hassle free experience. I left purchasing my new car. Eric was very friendly and I did not feel under pressure at any time. It was a very simple and hassle free experience. I left there with a car that I know I will enjoy and I feel like Eric explained everything to me about my new car. More

Greg enthusiastically answered all our questions and showed us the car we eventually bought. He fully explained the advantages of BMW and the Germain Company and the relative merits of the models we loo showed us the car we eventually bought. He fully explained the advantages of BMW and the Germain Company and the relative merits of the models we looked at. He handled the entire purchase process in in a professional and friendly manner. I appreciated his follow up call. I've bought a lot of cars and he is the best by far. Thanks! More