Germain BMW of Naples

THE FOLKS AT GERMAIN, ESPECIALLY WALT, WERE VERY HELPFUL AND KNOWLEDGEABLE OF THE CAR I WAS INTERESTED IN. THE TUTORIAL RECEIVED WHEN PICKING UP MY CAR WAS REALLY THOROUGH. I FEEL COMFORTABLE NOW DRIVING AND KNOWLEDGEABLE OF THE CAR I WAS INTERESTED IN. THE TUTORIAL RECEIVED WHEN PICKING UP MY CAR WAS REALLY THOROUGH. I FEEL COMFORTABLE NOW DRIVING THE CAR. I WOULD RECOMMEND WALT ROWAN TO MY FRIENDS WHO MIGHT BE INTERESTED IN PURCHASING A BMW. More

Went in to have a service that was discovered when I brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months unt brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months until I gave in and went to the East Coast. I brought it in for the oil change (and general evaluation) and after dropping off the car and approving the work order, the service tech called to say, "You realize the price of the oil change, correct?" I was mildly offended, but shrugged it off as a different customer service approach. The car checked out well, but needed a repair. I brought it back in and had the repair done. After two days of driving, I noticed the same noise. Brought her back in...to learn that the problem was something else and that they would essentially be junking the $500 repair from before to get to the "real" problem --which should have been determined when the part was replaced by all reasonable means. After learning this, I went to the car and noted that the car had not been driven at all (I recorded the mileage ) since I turned it in for the second evaluation. They explicitly stated that they test drove the car to evaluate the noise. The service person also attempted to make two identical claims with my warranty company that day and the company called me to say BEWARE. At the end of many conversations, it was decided that they should have noticed the origin of the problem and would do the job that I already paid for again -but only if I had the other repair done there as well. Be aware of the questionable service practices. Notice too that the most recent reviews are back-to-back-to-back, date-wise. Another red flag of the integrity of Germain BMW. More

I was impressed with the overall professionalism and friendliness of ALL the staff, including those with whom I wasn't directly involved during the negotiation process. Service after the sale was also r friendliness of ALL the staff, including those with whom I wasn't directly involved during the negotiation process. Service after the sale was also remarkable--the dealership went out of their way to handle the extra details even after I drove off the lot. Despite the fact I was buying a used car, I was treated with the same courtesy and respect that I would have received as a new car buyer. The Internet Sales Manager was a pleasure to work with and earned my recommendation here--he made my trip into Florida from out-of-state entirely worth the effort. The dealership is a credit to the BMW marque. More

Just picked up a new BMW here and they could not be nicer! The overall dealership looks new/clean/bright and the people were very friendly. Our sales person was BMW smart and very attntive. This is our nicer! The overall dealership looks new/clean/bright and the people were very friendly. Our sales person was BMW smart and very attntive. This is our third Germain car and we will probably be back when it comes time for #4! More

The Reasons WHY we actually enjoyed buying a car from this dealership: 1. Larry Oblinger (the Sales Manager) is a wonderful man to know and deal with. 2. Jim McGinn (our Sales Rep) is the most knowledg this dealership: 1. Larry Oblinger (the Sales Manager) is a wonderful man to know and deal with. 2. Jim McGinn (our Sales Rep) is the most knowledgeable sales person we have ever purchased a car from. He was able to explain the myraid of differences between the various models and also the pros and cons of each vehicle. Jim McGinn made our car delivery experience a joy. He actually showed us how to operate and utilize all of the high tech features in our new BMW. In addition, Jim actually came to our home to program our new car's Universal Remote Control button to operate our garage door opener! Unlike most car salesmen who only care about selling a car, Jim McGinn cares about developing a real relationship and partnership that will continue long in the long term. 3. The entire dealership is new, and everything is spotless. 4. The Service Department is by far the most technical and efficient. Not only do they keep your vehicle running perfectly, but they also wash your car every weekend. 5. They are dog friendly and always have dog treats! 6. The coffee is great. 7. They have WI-FI. More

Mark was extremely helpful and knowledgeable. He went well beyond the normal amount of effort in dealing with his manager to get what I believe was the best price and trade-in value we could have found a well beyond the normal amount of effort in dealing with his manager to get what I believe was the best price and trade-in value we could have found anywhere. Still, I was hoping to spend a bit less than what we ultimately paid so I rated this area only a 4. Of course a BMW dealership is not a 'basic car lot', and I do understand that there are considerable costs that must be covered to maintain service loaner cars and other amenities. This is our 2nd BMW from this dealer and 7th overall but is the 1st new one - normally try to find a 7-12,000 mile certified car. I look forward to working with Mark when we are in the market for our next one. More

My family has leased 3 other cars from Jim McGinn in the past and everytime has been a great experience. He kept in constant contact with me about the questions I had even though I was away in Orlando. He e past and everytime has been a great experience. He kept in constant contact with me about the questions I had even though I was away in Orlando. He even helped me get credit approval with the dealership even though I am a recent college grad and reserved the car for me without a down payment until I could make it out there on the weekend. I will continue to do business with Jim McGinn and Germain BMW. The entire staff was overall very helpful...when another salesperson noticed that Jim was a little occupied with another customer, he came right over to offer us drinks and snacks. More

Armand,Steve and Chris were a great team to work with. They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust in his ability to help me make the best car decision. I plan to make my next car purchase at Germain BMW. Thanks Armand!! More

This was by far the most rewarding and enjoyable car buying experience I have had...bar none. Working with Larry, Mary Alice and Terry was wonderful...they made the entire process fun.....They were ver buying experience I have had...bar none. Working with Larry, Mary Alice and Terry was wonderful...they made the entire process fun.....They were very patient and helpful as well as being extremely professional...All in all an excellent car buying experience. Dick Borel More

i am a new customer to bmw and specifically germain bmw. 7 of my last 10 cars have been mercedes. my decision to consider switching to bmw was based on the declining performance and service i have experien 7 of my last 10 cars have been mercedes. my decision to consider switching to bmw was based on the declining performance and service i have experienced with mercedes accompanied by the compelling maintenance program offerred by bmw. i was extremely impressed with the performance of the 650i convertible i ultimately purchased, but more importantly was very please with the professional, respectful and knowledgeable members of the bmw team. mark noger, who was our sales consultant, not only impressed me with his knowledge, but exceeded all my pre and post sale expectations with his professionalism and attention to detail. the entire team was not only knowlegeable, but they were also sensitive and very accomodating to my difficult schedule, spending time well past closing hours both during the selling and the delivery process. without execption, my experience with germain bmw has been the most professional, efficient and courtesous experience i have ever had purchasing a vehicle. More