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Germain BMW of Naples

Naples, FL

4.9
2,381 Reviews

11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,381 reviews

April 03, 2024

I always take my X7 to Germain BMW for maintenance. My advisor, Charles Griffith, always goes above and beyond to take care of me and my car. Very knowledgeable and professional! More

by Fmeyer00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
Apr 04, 2024 -

Germain BMW of Naples responded

We appreciate you sharing your complete satisfaction with Chuck. Our team is happy to know that he continues to ensure you and your vehicle are always taken care of. Best Regards, Flavio Galasso General Manager

April 01, 2024

Nice experience at this dealership. Chuck Griffith our service advisor did a great job at time of service. More

by rjnadjr
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
Apr 02, 2024 -

Germain BMW of Naples responded

Your complete satisfaction is our goal. Here at Germain BMW of Naples our team works hard to ensure a positive sales and service experience. Thank you for letting us know that Chuck took great care of you, he is truly an asset to our team. Best Regards, Flavio Galasso General Manager

March 29, 2024

Had follow-up work done on my X5 SUV a couple of days past and was very well taken care of. The maintenance people completed all work on a timely basis fixing my issue completely. A special thank you t More

by Gary G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Apr 01, 2024 -

Germain BMW of Naples responded

Thanks so much for your thoughtful feedback! We're happy Jeremy handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Flavio Galasso General Manager

March 29, 2024

Ordered car came in early as optioned. Pick up went well and no issues to date More

by Nw86br
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard kruzel
Apr 01, 2024 -

Germain BMW of Naples responded

Our team works hard to ensure our guests receive a quality sales experience. Thank you for sharing yours. Best Regards, Flavio Galasso General Manager

March 29, 2024

Trustworthy, kind and customer focused. The car was in great shape. The shuttle home was great, and the kids that drove me home were very professional and kind. More

by Pasmes10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastián Murzanski
Apr 01, 2024 -

Germain BMW of Naples responded

We are happy to know you enjoyed a positive service experience at every touchpoint. See you next time. Best Regards, Flavio Galasso General Manager

March 28, 2024

My service advisor Chuck Griffith was simply outstanding - keeping me informed of progress and making sure all went well. Perhaps the finest advisor in my many years of driving BMW More

by jwkneen93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
Mar 29, 2024 -

Germain BMW of Naples responded

Thank you for sharing your positive and informative service experience with Chuck. We are pleased to know he delivered a quality guest experience. Best Regards, Flavio Galasso General Manager

March 28, 2024

Another exceptional service visit at Germain BMW of Naples, FL. Our Service Advisor (Jeremy Bongle) is a pleasure to work with and extremely professional. He makes what could be an otherwise arduous More

by 9991Rookery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 29, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to leave Jeremy this wonderful review! He will be honored to hear of your very kind words and to know how greatly you valued his service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels- on behalf of Jeremy and the entire team! Best Regards, Flavio Galasso General Manager

March 27, 2024

They were efficient, polite and helpful. My service advisor Jeramy was helpful and friendly and knowledgeable More

by efvail317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 28, 2024 -

Germain BMW of Naples responded

Thank you for your lovely feedback! We're glad Jeremy's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

March 26, 2024

Jeremy Bongle gives us excellent service every time we come in. He is very professional and knowledgeable. More

by medbear20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 27, 2024 -

Germain BMW of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Jeremy and the Germain BMW team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Flavio Galasso General Manager

March 26, 2024

Have always had excellent service Germaine BMW North. Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have s More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Mar 27, 2024 -

Germain BMW of Naples responded

Thanks so much for your thoughtful feedback and continued business! We're happy Rhoel handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Flavio Galasso General Manager