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Germain BMW of Naples

Naples, FL

4.9
2,385 Reviews

11286 Tamiami Trail N

Naples, FL

34110

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Showing 2,385 reviews

March 28, 2024

Another exceptional service visit at Germain BMW of Naples, FL. Our Service Advisor (Jeremy Bongle) is a pleasure to work with and extremely professional. He makes what could be an otherwise arduous More

by 9991Rookery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 29, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to leave Jeremy this wonderful review! He will be honored to hear of your very kind words and to know how greatly you valued his service! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels- on behalf of Jeremy and the entire team! Best Regards, Flavio Galasso General Manager

March 27, 2024

They were efficient, polite and helpful. My service advisor Jeramy was helpful and friendly and knowledgeable More

by efvail317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 28, 2024 -

Germain BMW of Naples responded

Thank you for your lovely feedback! We're glad Jeremy's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Flavio Galasso General Manager

March 26, 2024

Jeremy Bongle gives us excellent service every time we come in. He is very professional and knowledgeable. More

by medbear20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Mar 27, 2024 -

Germain BMW of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Jeremy and the Germain BMW team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, Flavio Galasso General Manager

March 26, 2024

Have always had excellent service Germaine BMW North. Staff very friendly. My service contact Rhoel Gray has always done a great job of explaining any issues at hand. Germaine should be proud to have s More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
Mar 27, 2024 -

Germain BMW of Naples responded

Thanks so much for your thoughtful feedback and continued business! We're happy Rhoel handled your visit with great care and communication. He's definitely an asset to our team, and we're sure he'll appreciate your kind words. Safe travels until next time! Best Regards, Flavio Galasso General Manager

March 25, 2024

David Brown was an excellent representative. He showed the car, negotiated the terms and completed the paperwork easily and quickly. More

by jkinds
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Brown
Mar 26, 2024 -

Germain BMW of Naples responded

Thank you so much for this sincere, 5 star review! It's so wonderful to hear that David was able to provide you with such a great car-buying experience! Best Regards, Flavio Galasso General Manager

March 22, 2024

This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More

by Brad Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Emerson, Rhoel Gray
Mar 25, 2024 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your business and kind words are greatly appreciated. Best Regards, Flavio Galasso General Manager

March 20, 2024

George Donovan never fails to provide excellent personal service. Germain BMW is lucky to have him. More

by rvonohlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Mar 21, 2024 -

Germain BMW of Naples responded

Our team appreciates your continued business and kind words regarding your experience with George. He is truly and asset to our team. Best Regards, Flavio Galasso General Manager

March 20, 2024

I was provided excellent service. My advisor, George, was great. Very happy with this dealership! More

by Kristen
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
Mar 21, 2024 -

Germain BMW of Naples responded

We’re so happy you enjoyed a convenient service visit with George. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples. Best Regards, Flavio Galasso General Manager

March 19, 2024

My experience was excellent! Tona Zarrelli was amazing! She kept me updated and informed me about my car. I feel she loves the product and is passionate about keeping me safe i More

by Mary.tondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zarrelli
Mar 20, 2024 -

Germain BMW of Naples responded

Your business and loyalty to BMW are greatly appreciated. We are fortunate to have Tona on our team of professionals taking great care of our valued customers. Thank you for highlighting her and her efforts to ensuring a positive guest experience. Best Regards, Flavio Galasso General Manager

March 18, 2024

I had a bit of a communications challenge. I needed a very modest service job performed and was told I needed to leave the car overnight. Didn't make sense to me. I drove to the dealership More

by BMW guy
Recommend Dealer
Yes
Employees Worked With
Geoff Kaleal
Mar 19, 2024 -

Germain BMW of Naples responded

Thank you for taking the time to leave our team this positive review. We apologize for the misunderstanding and are pleased to know that our team was able to quickly get your concern analyzed and get you back on the road. Best Regards, Flavio Galasso General Manager

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