Germain BMW of Naples - Service Center

George Donovan is a terrific service manager. Very smart & helpful. He fit me into his schedule when I had an urgent need. Very smart & helpful. He fit me into his schedule when I had an urgent need. More

Charles Griffiths was great. Got everything done just right. Car was clean and rides great Got everything done just right. Car was clean and rides great More

Sebastian Murzanski was most gracious and helpful during my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dea my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dealer's representative to help sort things out and he is still working on this issue. More

Sebastian Murzanski was my Service Adviser. He was professional, communicative and knowledgeable. I'll make sure to ask for him again when I return my car for additional service. He was professional, communicative and knowledgeable. I'll make sure to ask for him again when I return my car for additional service. More

Chuck is always very professional and attentive. Great communication and Best customer service. Car is always serviced in a timely manner. Great communication and Best customer service. Car is always serviced in a timely manner. More

Great service by Advisor Tona Zannelli. Professional and efficient. Easy to do business with. Good people. Professional and efficient. Easy to do business with. Good people. More

Rhoel Gray was our service adviser. He was polite, knowledgeable and took time to explain the work needed. He was polite, knowledgeable and took time to explain the work needed. More

Chuck Griffith is always wonderful to work with! He is knowledgeable, super kind and transparent. The "good" rating is not about him at all, it was that the warranty insurance adjuster took too long He is knowledgeable, super kind and transparent. The "good" rating is not about him at all, it was that the warranty insurance adjuster took too long to come out causing our car to be in the shop for over a week. Knowing it was taking longer than usual, Chuck made sure we had access to a loaner car if we needed it. More

Chuck Griffith did a great job of communicating the issue and getting it fixed quickly I can always count on his great customer service and getting it fixed quickly I can always count on his great customer service More

Very welcoming. Friendly, helpful and professional staff. Always timely and easy to get an appointment . Friendly, helpful and professional staff. Always timely and easy to get an appointment . More