Germain BMW of Naples - Service Center

Great customer service! ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions p ! Kevin Bugbee went out of his way to help me, and it was only a BMW rental from a rental company, not Germain. Luckily he had helped with questions previously on a potential purchase or lease. Now I know where to buy a BMW in Naples for sure More

Chuck Griffith my service director makes everything easy and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealersh and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealership More

Jeremy in service does an excellent job. I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom I am fussy about my vehicles. Jeremy provides outstanding service and goes out of his way to assist. Thank you tom More

George Donovan is a terrific service manager. Very smart & helpful. He fit me into his schedule when I had an urgent need. Very smart & helpful. He fit me into his schedule when I had an urgent need. More

Charles Griffiths was great. Got everything done just right. Car was clean and rides great Got everything done just right. Car was clean and rides great More

Sebastian Murzanski was most gracious and helpful during my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dea my visit. He went above expectations when I had a query about another dealer's questionable Certified Pre-Owned process. He followed up with that dealer's representative to help sort things out and he is still working on this issue. More

Sebastian Murzanski was my Service Adviser. He was professional, communicative and knowledgeable. I'll make sure to ask for him again when I return my car for additional service. He was professional, communicative and knowledgeable. I'll make sure to ask for him again when I return my car for additional service. More

Chuck is always very professional and attentive. Great communication and Best customer service. Car is always serviced in a timely manner. Great communication and Best customer service. Car is always serviced in a timely manner. More

Great service by Advisor Tona Zannelli. Professional and efficient. Easy to do business with. Good people. Professional and efficient. Easy to do business with. Good people. More

Rhoel Gray was our service adviser. He was polite, knowledgeable and took time to explain the work needed. He was polite, knowledgeable and took time to explain the work needed. More