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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,051 Reviews

1,051 Reviews of Germain BMW of Naples - Service Center

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June 03, 2023

Naples BMW is always courteous and professional. Their service area and facility is always prompt and helpful. My service advisor George Donovan has been taking care of my service needs for all my B More

by Ts10fla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Donovan
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Jun 05, 2023 -

Germain BMW of Naples responded

Thank you for taking the time to share your experience! We're happy to hear that George was so helpful and attentive, and made sure your BMW was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

June 02, 2023

Chuck Griffith was fantastic. He had a very difficult problem to solve and he and his staff did it.However, he didn’t get help in getting parts. It took weeks. More

by Johnedowd41
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Germain BMW of Naples responded

We thank you for your business and feedback. We are pleased to know Chuck took great care of you and apologize for the delay in getting the required parts and for the inconvenience it caused. Best Regards, Flavio Galasso General Manager

June 01, 2023

BMW of Naples is the best dealership anywhere. Great customer service! Rhoel Gray always make sure everything is done to perfection. And thank you Bill Emerson for having the best service team! More

by susierae1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Flavio Galasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Casco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Germain BMW of Naples responded

Thanks for stopping by to share positive feedback on Rhoel and our service team! It's very important to us that each client is treated to an individually attentive service experience where all of their needs are addressed in a positive and informative manner. We are delighted Rhoel gave you such an experience. Your complete satisfaction is why we're here. Our team, under the guidance of Bill, is truly focused on customer service. Please let us know if there is anything else can help you with. Thank you for choosing BMW of Naples! Best Regards, Flavio Galasso General Manager

May 29, 2023

I brought my car in for a recall and Germain BMW was thorough and professional at every level. Tona Zardelli was pleasant, efficient and kept me informed the entire time my car was in. Thank you Tona. More

by mollygallant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona Zardelli
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May 30, 2023 -

Germain BMW of Naples responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain BMW of Naples. Have a wonderful day. Best Regards, Flavio Galasso General Manager

May 28, 2023

I brought my car in for a routine service appointment. The waiting area was comfortable, and there was a nice variety of snacks provided. My service coordinator, Tona Zarrelli, kept me informed on what w More

by dmahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tona zarrellii
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May 30, 2023 -

Germain BMW of Naples responded

Thank you so much for your rating and review! We're so happy to hear about your great experience at our dealership and that Tona was able to assist you in getting your vehicle serviced. We truly appreciate you recommending our dealership to others! We look forward to any future business you'll have with us! Best Regards, Flavio Galasso General Manager

May 27, 2023

Chuck Griffin is the Best BMW has to offer. I can depend on him to have my vehicle serviced to perfection. More

by beazapata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

May 24, 2023

Chuck Griffin a real Pro you can depend on. Highly recommend. You can count on Chuck. More

by cespoleti hri S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2023 -

Germain BMW of Naples responded

Your business and trust in Chuck and our team are greatly appreciated. We are so happy to know that you are comfortable recommending him to others. We all look forward to seeing you on your next visit. Best Regards, Flavio Galasso General Manager

May 22, 2023

Jeremy Bongle made it easy to make an appointment and the service was done on time as promised. More

by rha405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Germain BMW of Naples responded

We're happy to hear that Jeremy made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and look forward to working with you again. Best Regards, Flavio Galasso General Manager

May 22, 2023

Chuck Griffith, my service advisor was great! Fort Myers BMW could not correct the ride of my X5 after replacing the tires. I took it to Chuck and he had the Tech road force and balance the tires More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Germain BMW of Naples responded

Thank you so much for your wonderful review! We are so glad that Chuck could get you in and get your automotive needs thoroughly taken care of. Offering quality and reliable service is so important to us, and we will certainly provide you with nothing less in the future! We wish you the safest of travels until we meet again! Best Regards, Flavio Galasso General Manager

May 22, 2023

My first visit was for a factory recall. It was completed in a professional manner More

by rdbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2023 -

Germain BMW of Naples responded

We thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope that your next visit is worthy of the 5-star experience our team works hard to provide to all our guests. Best Regards, Flavio Galasso General Manager

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