Germain BMW of Naples - Service Center

Outstanding service. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. Facilitated my wait by offering a loaner car. Called me twice with status and completed on time. Tona Zarelli was as good as it gets. More

Everything was done in a timely manner, got a quick and complete report when I picked up the car. Excellent job by Chuck Griffith. complete report when I picked up the car. Excellent job by Chuck Griffith. More

I have been going to Germain BMW for over 20 years! I have had eight BMW’s over the years. While all the dealers were very good, Germain is the best. My service advisor, Chuck Griffith, is outstanding I have had eight BMW’s over the years. While all the dealers were very good, Germain is the best. My service advisor, Chuck Griffith, is outstanding. He has always gone above and beyond to help me with any questions or concerns I have. Since my baby M3 is a 1999 it really needs special care. Chuck always makes it happen! I can’t be more pleased with the attention I get when I come in for service! I know I will be treated with respect and quality service! Chuck gets an A+ in my mind! More

My service manager CHARLES (CHUCK) GRIFFITH is the BEST! When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CH When my car broke down unexpectedly without warning, it was towed to the Naples BMW dealership’s service department without notice or appointment. CHUCK GRIFFITH worked diligently and quickly to solve my problem and ease the stressful situation. Not only did CHUCK take my X3 in immediately for evaluation, he also gave me a loaner car to use until my car was ready to be picked up. I could not have asked for more! CHUCK clearly and completely explained what parts and services my car needed, and the work was done expediently and fully. I was truly AMAZED at the level of care and consideration that both my car and I received that day. I feel so fortunate to have CHUCK GRIFFITH as my service manager for my BMW X3. He has proven he will be there for me when I need him. More

Had a warning light come on in the car. George got me in the next day and got the problem taken care of right away. George got me in the next day and got the problem taken care of right away. More

Tona Zarelli was very helpful in correcting a paint bubbling problem. She took care of all the particulars and was very pleasant during the entire process. Thank you, Phil Spencer bubbling problem. She took care of all the particulars and was very pleasant during the entire process. Thank you, Phil Spencer More

tona rarrelli kept me informed via text messages and explained the work performed in details. explained the work performed in details. More

Great experience, knowledgeable technicians and service advisors always take care great care of my car. Very pleased. advisors always take care great care of my car. Very pleased. More

George Donovan could not have done a better job of explaining the work to be done and the cost. We have always had good service from Germain BMW in Naples, FL. explaining the work to be done and the cost. We have always had good service from Germain BMW in Naples, FL. More

George Donavan in the service dept is amazing. He’s knowledgeable, professional and courtesy. Answered all my questions and made me feel comfortable throughout my service experience. This is one He’s knowledgeable, professional and courtesy. Answered all my questions and made me feel comfortable throughout my service experience. This is one main reason we continue to own a BMW. Thank you George! More