Germain BMW of Naples - Service Center

Had a creaking noise in the suspension. Stopped in and explained my safety concern as I was going to be drinking the car back to New England. I was scheduled in the following week and the i Stopped in and explained my safety concern as I was going to be drinking the car back to New England. I was scheduled in the following week and the issue was identified and repaired. Outstanding service by my advisor George Donovan and the Germain service Dept! More

The service and communication are always excellent. From the minute you drop your car until you pick it up, they constantly keep you updated. From the minute you drop your car until you pick it up, they constantly keep you updated. More

Charles (Chuck) Griffith rectified a problem I had immediately with professionalism and kindness which was greatly appreciated. THANK YOU immediately with professionalism and kindness which was greatly appreciated. THANK YOU More

Rhoel Gray was my Service Advisor and he was very understanding of the issue and he went above and beyond to correct the problem. understanding of the issue and he went above and beyond to correct the problem. More

Outstanding service. Thorp Grey was the best service advisor I have ever worked with. P Thorp Grey was the best service advisor I have ever worked with. P More

My Service Advisor, Rhoel Gray was great to work with; always thorough and efficient. We discussed what service was needed and he kept me up to date as to current status, time needed and cost. Service Dep always thorough and efficient. We discussed what service was needed and he kept me up to date as to current status, time needed and cost. Service Department did a great job and returned the car clean inside (a big pet peeve of mine). The Detail Staff did a nice job cleaning the car; which is always appreciated. I drive a considerable distance to have my car serviced and know that I have other options , but I have been very happy with the service that I have received and plan to continue to have my BMW serviced at Germain Naples. More

Excellent service at Germain BMW by Service Advisor Tona Zarrelli and Service Technician. Work performed well and on-time. Zarrelli and Service Technician. Work performed well and on-time. More

Always a greeting with a “happy to help” smile…knowing Rhoel is there at Germain BMW gives me the confidence that things will be done right without any concern on my end. When the work is completed, Rhoel Rhoel is there at Germain BMW gives me the confidence that things will be done right without any concern on my end. When the work is completed, Rhoel steps back up to reassure me that he’ll be there the next time, when I may need quality assistance. That all said, Rhoel on several occasions has gone further than his service advisor requirements. Rhoel knows my world is a bit complicated, so he steps up helping me or connecting me to other Germain professionals, for other needs relating to my BMW and Germain needs. Rhoel’s connection leaves me happy to be doing all my business with Germain BMW. His presence is part of the reason I continue to purchase from Germain. More

Jeremy Bongle is a top notch service writer. He always looks out for his customers He always looks out for his customers More

Chuck was very helpful when I asked a question on how to locate the tire pressure on the computer. locate the tire pressure on the computer. More