Germain BMW of Naples - Service Center

What a stress-free and great experience working with Jeremy Bongle at Germain BMW of Naples. I had taken my car to three other places and they could not find what was causing the problem with my car. Al Jeremy Bongle at Germain BMW of Naples. I had taken my car to three other places and they could not find what was causing the problem with my car. Although I had not purchased my car through them, less than 20 minutes at Germain BMW of Naples and my car was properly diagnosed. Jeremy helped me provide my warranty company with the information needed to reimburse me for the repair and everything was quickly resolved. I will definitely return for any future work and when buying my next car. More

Had a bubbling issue with my leather dashboard on a BMW 640i Convertible and Germain BMW in Naples took care of the problem immediately. Provided a free loaner while the dashboard was being replaced. Geoff 640i Convertible and Germain BMW in Naples took care of the problem immediately. Provided a free loaner while the dashboard was being replaced. Geoff Kaleal called daily to provide an update and when work was finished---they detailed the car which looked like new. Very happy with the service, communication, etc. Will definitely buy from Germain in the future. Thanks! More

My 2016 228i needed a new thermostat.. Rhoel Gray worked with my 3rd party warranty company and got them to pay for a large portion of the bill. Rhoel always goes the extra mile. Friends are always encourag with my 3rd party warranty company and got them to pay for a large portion of the bill. Rhoel always goes the extra mile. Friends are always encouraging me to take my car to their mechanic telling me it would be less expensive. I just don’t see it that way. Peace of mind is worth a few extra dollars. I could not be happier with the service I get from BMW and especially Rhoel Gray. More

George Donovan is alway so responsive and helpful! Quick Appointment Times and Great Communication!! We have never had any issues Appointment Times and Great Communication!! We have never had any issues More

I am always satisfied with Germain BMW! They always do their best to give you the best service ever. A big thank you hoes to Cory Hespeler! André Guérin, Gatineau, Canada their best to give you the best service ever. A big thank you hoes to Cory Hespeler! André Guérin, Gatineau, Canada More

George Donovan at Germain BMW Naples was extremely helpful and efficient in providing timely customer service helpful and efficient in providing timely customer service More

Always the best service at Germain of Naples. Service advisor Jeremy Bongle is always the best keeping me up to date during oil change service. advisor Jeremy Bongle is always the best keeping me up to date during oil change service. More

Quick check in ahead of my appointment. Moises Marante was clear in pointing out my BMW maintenance benefits, even though we had bought the car from another dealer. We quickly got thru the paperwork, the was clear in pointing out my BMW maintenance benefits, even though we had bought the car from another dealer. We quickly got thru the paperwork, the car was finished on time. Great job Moises! More

My recent service at Germain BMW in Naples was outstanding. Rhoel Gray provided top notch customer care - he explained clearly the car maintenance provided and get me well appraised of its status outstanding. Rhoel Gray provided top notch customer care - he explained clearly the car maintenance provided and get me well appraised of its status. I will return to Germain BMW and request Rhoel Gray for future car services. More

My service was timely and I was kept up to date by Jeremy bongle Thank you Jeremy bongle Thank you Jeremy More