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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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December 21, 2021

Service was very timely and George Donovan got my car in and out by keeping me updated on every thing going forward. Thanks George More

by Dbean118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 22, 2021 -

Germain BMW of Naples responded

Thank you for your business and for leaving George this kind review. Best Regards, Flavio Galasso General Manager

December 18, 2021

My experience at Germain BMW in Naples has been wonderful. George Donovan has always been there to assist with my service needs whether it was an emergency or just routine service. Highly recommend More

by Jsmcknight59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 20, 2021 -

Germain BMW of Naples responded

Thank you for your business and for sharing George's dedication to customer satisfaction. Best Regards, Flavio Galasso General Manager

December 17, 2021

Germain BMW always provides excellent service for my car with professional and efficient personal attention from everyone. Cory Hespeler is my service advisor, and he is terrific; I especially appreciate th More

by ScottR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Hespeler
Dec 20, 2021 -

Germain BMW of Naples responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain BMW of Naples with only the best there is to offer. Best Regards, Flavio Galasso General Manager

December 16, 2021

The finest BMW dealer service I have encountered Geoff The finest BMW dealer service I have encountered Geoff Kaleal is a car enthusiast and puts the customer first. This was my first service with Geoff More

by Ask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Kaleal
Dec 17, 2021 -

Germain BMW of Naples responded

Your business and kind recommendation are greatly appreciated. Best Regards, Flavio Galasso General Manager

December 16, 2021

Fixed car perfectly and gave me a 2022 loaner. George Fixed car perfectly and gave me a 2022 loaner. George Donovan always takes good care of me and my car. More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Donovan
Dec 17, 2021 -

Germain BMW of Naples responded

Your continued business and kind words are truly appreciated. George is committed to ensuring a positive guest experience and we thank you for highlighting his efforts. Best Regards, Flavio Galasso General Manager

December 08, 2021

Chuck Griffith Was excellent. He was courteous and explained process and results pre and post service More

by dantonioja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. Best Regards, Flavio Galasso General Manager

December 08, 2021

Jeremy Bungle has been my service advisor through a number of BMW's. He has always steered me straight and kept my cars running. More

by Rschultz79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Germain BMW of Naples responded

Your continued business and positive feedback are greatly appreciated. We are happy to know that Jeremy has always taken excellent care of you. Best Regards, Flavio Galasso General Manager

December 06, 2021

Moises Marante, excellent. Service.The repair Moises Marante, excellent. Service. The repair department excellent service and customer service. Will certainly recommend. More

by pilyhcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Receptionists , Moises Marante
Dec 07, 2021 -

Germain BMW of Naples responded

Thank you for your business and kind recommendation. Best Regards, Flavio Galasso General Manager

December 05, 2021

Chuck Griffith is the best. Prompt, professional and best service. Would never ever go anywhere else. More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Germain BMW of Naples responded

Thank you for your continued business and positive feedback. Best Regards, Flavio Galasso General Manager

December 04, 2021

Thank you for taking care of my car. Thank you for making sure that my car is in safe working condition in such a short period of time. Thank You helping me keep my family safe. Thank you for being an excel More

by EliJah3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Dec 06, 2021 -

Germain BMW of Naples responded

Wow, we’re at a loss for words. We’re incredibly grateful we could help, and that you took the time to write us such a kind review. We’re so happy to have you as part of the Germain family. We wish you and yours all the best. Regards, Flavio Galasso General Manager

Dec 07, 2021 -

EliJah3 responded

Moises Marante at Germain BMW of Naples is a great Service manager both in knowledge and customer service. Please give him a big bonus for doing his job diligently and pleasantly.

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