Germain BMW of Naples - Service Center

Rhoel Gray, and Bill Emerson always go the extra mile to ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service o ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service over the life of the car. We drive our cars 10-15 thousand mile per year so breakdowns it unexpected repairs are very disruptive. The service team at Germain keeps an eye on all aspects of my cars. Regular service is fine, but looking ahead to make sure the cars are road ready and warranty items caught in time for warranty coverage are clearly an edge this team is great at. My recent visit uncovered issues I was unaware of the issues found as I was getting some basic service. The team not only found these issues, but had the extended warranty vendor come and inspect the car to ensure I was covered for the cost of the repair. In addition, there were BMW warranty extensions from Corporate BMW for issues my car had, and the were covered as well. Over all, it’s after you buy a car service that matters. You spend one day in the sales department, and years with service to extend and ensure a quality driving experience. Thanks for always being there for us. Rick & Brenda Fioretti More

Once again my experience with Chuck Griffith and Germain BMW was excellent. Everything was professional from the scheduling of the appointment to the picking up of my car. BMW was excellent. Everything was professional from the scheduling of the appointment to the picking up of my car. More

Adrian Pena was professional, helpful, and easy to work with. My car was ready on time, and all of the services were completed and done to my satisfaction. This was an excellent experience. with. My car was ready on time, and all of the services were completed and done to my satisfaction. This was an excellent experience. More

I am a single women over the age of 70 and recently widowed. Adrian Pena has Gone above and beyond to take care of my flat tire issues. I can’t tell you how grateful I am and how impressed I am with hi widowed. Adrian Pena has Gone above and beyond to take care of my flat tire issues. I can’t tell you how grateful I am and how impressed I am with his Speed and professionalism it making me feel well taken care of. More

My first experience with Germain BMW’s service side could not have been any better than by having Adrian Pena as my advisor. I “dropped in” at noon on a Friday with display warnings flashing, but Adrian quic not have been any better than by having Adrian Pena as my advisor. I “dropped in” at noon on a Friday with display warnings flashing, but Adrian quickly paid attention to my concerns, had the issue diagnosed & repairs scheduled, got me going with a courtesy vehicle, and even had a colleague (THANKS, Lauren!) deliver my repaired BMW to my home the next day. Superb service and customer awareness! Sales is a one time event. Service excellence brings customers back for additional sales opportunities. Way to go, Adrian & Lauren. More

Rhoel Gray Was very professional, knowledgeable and easy to work with. I am very happy with the overall experience I had with Germain BMW service department to work with. I am very happy with the overall experience I had with Germain BMW service department More

George Donovan did an outstanding job of communicating with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine th with me throughout the experience I had getting a replacement fan blower for my conditioning unit of my BMW. George worked tirelessly to determine that the issue was covered under warranty. I appreciated George’s attention to detail and his promptness in returning my calls. I found George to be very knowledgeable and very professional in providing Customer Service. More

Adrian Pena went above and beyond to make our service experience wonderful! He really took the time to go the extra mile to make us happy. experience wonderful! He really took the time to go the extra mile to make us happy. More

Chuck Griffith takes excellent care of my X5e. He is a great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams great problem solver and keeps me informed every step of the way. Thanks Chuck. Ellen Williams More

Moises Marante always does a 5 star job! He is always ready to help with whatever my car needs are and always with a smile! ready to help with whatever my car needs are and always with a smile! More