Germain BMW of Naples - Service Center

Cory did another great job of getting my car in and out of service the same day. Even after I added a tire replacement to the job when he called to say it was ready, the car was still done in time for me t of service the same day. Even after I added a tire replacement to the job when he called to say it was ready, the car was still done in time for me to pick it up before the end of the day. More

Germain BMW is excellent. I have been very pleased with the sales staff over the years (16 years) with multiple purchases. But I think the Service Department there is exception, particularly my Service Adv the sales staff over the years (16 years) with multiple purchases. But I think the Service Department there is exception, particularly my Service Advisor, Charles “Chuck”Griffith. Chuck always goes the extra mile to ensure my cars receive VIP treatment and he is proactive arranging loaners, when necessary, and keeping me updated on the status of repairs. More

Moises Marante is my service advisor. I’d give him 10 stars if I could. He’s always courteous and professional. Because he explains each process so well, I don’t mind waiting for my car to be serviced. H stars if I could. He’s always courteous and professional. Because he explains each process so well, I don’t mind waiting for my car to be serviced. He’s always had my car ready in less time than promised. More

I never leave reviews, but George Donovan and the entire service team at Germain BMW is the absolute best. Clear communication, fast and excellent service. service team at Germain BMW is the absolute best. Clear communication, fast and excellent service. More

Chuck Griffith has been my service representative and advisor for the last couple of years. He is very attentive to any concerns that I may have and ensures that the issue, if there is one, is attended advisor for the last couple of years. He is very attentive to any concerns that I may have and ensures that the issue, if there is one, is attended to and resolved. I'm very lucky to have Chuck Griffith as my Service Advisor. A Happy Client. More

I have relied on Chick Griffith on a number of occasions. Chuck is a super professional, totally responsive and a very effective BMW maintenance technician and executive. Highly recommended. Chuck is a super professional, totally responsive and a very effective BMW maintenance technician and executive. Highly recommended. More

Very satisfied with the repairs. Cory was great! Our little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! little old 3series runs like new. It has been an excellent vehicle and classic looking. Thank you! More

Our Service Advisor, Chuck Griffith, always takes excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the busin excellent care of our BMW X3 and us. Very courteous, kind, efficient, friendly keeps in touch during the repair process. One of the best in the business! More

I brought my vehicle in for service on 7.12; small blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep blemish on LH frnt wheel. I spoke with the person that was performing the work and he kindly explained the process and likely outcome. My service rep, Tona Zarrelli, suggested while I was in to take advantage of the maintenance package I had purchased with my vehicle. I did so and she very kindly provided me a loaner vehicle. I was contacted promptly several hours later by Tona informing me my vehicle was complete. Upon my arrival she personally met me and professionally reviewed all work performed with me. I worked 41 years managing automotive manufacturing facilities and dealing with a wide range of customers. Tona and Naples BMW exceeded my expectations - as did Ben who repaired my wheel to like new. Thank you. More

I brought my car in this morning for routine maintenance and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpfu and as usual, Germain BMW did not disappoint... very professional, prompt, and helpful. Thank you again to Jeremy Bogle for your excellent and helpful service. There’s a reason I have used Germain BMW for all my BMW service needs. Keep up the good and honest work! Sincerely, Christopher Simoson More