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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,066 Reviews

1,066 Reviews of Germain BMW of Naples - Service Center

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August 14, 2020

Service Ron is a great help. Goes above and beyond. Makes sure you are completely satisfied. He is the reason I’ve stayed with the service at this location. More

by Jackson.jenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Arnold
Aug 17, 2020 -

Germain BMW of Naples responded

Thank you for taking the time to write about your experience. It is wonderful to hear that Ron continues to deliver the excellent experience we strive to provide to all our customers and has earned your continued business. Best Regards, Flavio Galasso General Manager

August 14, 2020

Chuck Griffith and all the BMW of Naples staff were great to work with. Professional, efficient, and friendly service from start to finish! Thanks so much! More

by MBrown
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Germain BMW of Naples responded

Thank you for letting us know that Chuck provided you with the quality service our team works hard to deliver to every guest that visits our dealership. We appreciate your business and will see you next time. Best Regards, Flavio Galasso General Manager

August 13, 2020

Great product Great friendly service from Chuck Griffith. He is always helpful and always provides my with a loaner vehicle when needed. I appreciate his caring s More

by joann
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Germain BMW of Naples responded

Our team is happy to know that Chuck continually provides you with the quality service you deserve as a valued Germain BMW customer. Chuck is truly dedicated to ensuring the complete satisfaction of all our guests. Best Regards, Flavio Galasso General Manager

August 12, 2020

I rated Germain BMW located in Tamiami Trail, Naples, Fl with 5 stars because all personnel is very professional. They have always treated me with respect and they are very good to me. Their service is uniq More

by DD
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Aug 13, 2020 -

Germain BMW of Naples responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Flavio Galasso General Manager

August 04, 2020

Adrian is always helpful and pleasant. He gets the job done for me and makes it easy! I appreciate all that he does! Thank you Adrian! More

by KD
Recommend Dealer
Yes
Employees Worked With
Adrian Peña
Aug 04, 2020 -

Germain BMW of Naples responded

Providing our guests with the ultimate experience is our goal. Thank you for sharing your complete satisfaction with the level of service you receive from Adrian. Best Regards, Flavio Galasso General Manager

August 04, 2020

Excellent service Chuck Griffith was excellent! He evaluated a scratch in my paint and gave me an accurate estimate of the cost. The work was done quickly and the car l More

by AliceCoupe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Germain BMW of Naples responded

Thank you for sharing your satisfaction with the cost estimate and completed work for the scratch on your vehicle. We are happy to know that Chuck and our team provided you the ultimate guest experience. Best Regards, Flavio Galasso General Manager

July 30, 2020

I brought my 2016 BMW 650i in for service the other day. I work with Adrian Peña who is a very attentive, knowledgeable and professional advisor. He takes the time to review any issues with me and has been More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Peña
Jul 30, 2020 -

Germain BMW of Naples responded

Your overall satisfaction is our goal. We are happy to know that Adrian provided you with the attentive, knowledgeable, and professional experience you deserve as a valued customer. See you next visit. Best Regards, Flavio Galasso General Manager

July 29, 2020

Chuck Griffith Chuck is easy to work with and provides excellent customer service. Let's me know what my vehicle needs and when my next service time is coming. Gre More

by jvp52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2020 -

Germain BMW of Naples responded

Thank you for leaving Chuck this positive feedback and for trusting him and our team with the service of your BMW. Best Regards, Flavio Galasso General Manager

July 28, 2020

We have worked with Jeremy on 5 different BMWs. He always takes care in dealing with our cars and returns calls promptly. He has found the best solutions for issues and made many suggestions that have saved More

by JackB
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Germain BMW of Naples responded

Jack, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Jeremy helped to make your experience such a positive one. Best Regards, Flavio Galasso General Manager

July 28, 2020

Experienced flawless service on our 7 Series. Moises Marante, senior service advisor, expertly oversaw our repairs from loaner drop off to on time delivery of the completed car. More

by Ohgeorge
Recommend Dealer
Yes
Employees Worked With
Michael Turner, senior master service technician. , Moises Marante
Jul 28, 2020 -

Germain BMW of Naples responded

Thank you for leaving Mosies and our team this positive feedback about your experience. We are thrilled to know that your visit was the quality experience our staff strives to deliver. Best Regards, Flavio Galasso General Manager

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