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Germain BMW of Naples - Service Center

Naples, FL

4.9
1,049 Reviews

1,049 Reviews of Germain BMW of Naples - Service Center

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October 07, 2019

I can’t say enough about George’s A+++ rating as my service advisor. He’s the very best. I recommend Germain’s Service Department to friends because of George. More

by Golfinjim
Recommend Dealer
Yes
Employees Worked With
George Donovan
Oct 08, 2019 -

Germain BMW of Naples responded

Thank you for taking the time to leave George this positive feedback and kind recommendation. See you next visit. Best Regards, Flavio Galasso General Manager

October 04, 2019

This the second time I have worked with Chuck Griffith on repairs needed on my 650I. Chuck informed me on everything that was needed to be repaired with estimates and time line to complete the job. More

by Dave
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Germain BMW of Naples responded

Thank you for letting us know that Chuck continues to take exceptional care of you. Best Regards, Flavio Galasso General Manager

October 01, 2019

Every time I need any car repairs or simply have questions, I receive excellent service & care at Germain BMW in Naples. My service advisor, George Donovan goes above and beyond to give the best s More

by Susieyoga
Recommend Dealer
Yes
Employees Worked With
George Donovan
Oct 01, 2019 -

Germain BMW of Naples responded

Thank you for sharing your overall quality experience with George and our team. We are thrilled to know that everyone goes above and beyond to assist you. See you next time. Best Regards, Flavio Galasso General Manager

September 30, 2019

George Donovan was friendly and helpful. He went out of his way to accommodate me by delivering a loaner car because I am a teacher and couldn’t leave school. More

by Williams
Recommend Dealer
Yes
Employees Worked With
George Donovan
Oct 01, 2019 -

Germain BMW of Naples responded

Our team is always here to assist. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

September 28, 2019

Personalized Care Great service, hospitality, and professional care. Jeremy Bongle is my service manager. He is outstanding. My car was brought in needing a new battery More

by OCKnight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Germain BMW of Naples responded

Your business is truly appreciated. We are thrilled to know you enjoy working with Jeremy and that he took excellent care of you. Best Regards, Flavio Galasso General Manager

September 27, 2019

Adrian Pena, Thank you. Adrian Pena once again as giving me the very best service I can ever dream of. Adrain Pena went out of his way to help me. My warranty had just expire More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Peña
Sep 27, 2019 -

Germain BMW of Naples responded

Thank you for your business and for leaving Adrian this awesome review. We are thrilled to know he exceeded your expectations. Best Regards, Flavio Galasso General Manager

September 26, 2019

Great service They got me in right way. Quick repair and back on the road . Very friendly and professional. On my 3rd BMW from Germain. Wouldn’t go anywhere els More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Marante
Sep 27, 2019 -

Germain BMW of Naples responded

Your complete satisfaction is our goal. Thank you for letting us know that your visit was the quality efficient visit you deserve. Best Regards, Flavio Galasso General manager

September 25, 2019

HeadRest Replacement Rhoel Gray was fantastic from my first visit with headrest issue to the installation of a new one. He good to his word from notifying BMW of America o More

by Frankmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Germain BMW of Naples responded

Our goal is to provide you with the ultimate guest experience. Thank you for letting us know that Rhoel took excellent care of you from beginning to end. Best Regards, Flavio Galasso General Manager

September 25, 2019

Long time client I am on my 3rd BMW being taken care of by Rhoel, he is in top of it and gets my car back to me in a timely manner. When friends purchase a BMW I recom More

by Gocanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhoel Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Germain BMW of Naples responded

Your overall satisfaction is our goal. We thank you for sharing this positive feedback about Rhoel as well as your continued business. Knowing Rhoel has earned your trust where you are comfortable recommending him, means so much. See you next time. Best Regards, Flavio Galasso General Manager

September 18, 2019

Annual maintenance Chuck is an outstanding service rep. He takes the time to explain the services provided and would highly recommend Chuck to any Germain customer. A g More

by Bigdaddyal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Germain BMW of Naples responded

We thank you for the kind words and 5-star rating. See you next time. Best Regards, Flavio Galasso General Manager

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