Germain BMW of Naples - Service Center

Excellent Same Day Service When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrive When a warning light flashed on while driving, I contacted Adrian Pena in Customer Service, who suggested I bring the car in right away. When I arrived, Adrian had already arranged for their free shuttle service to take me home, as well as pick me up once the necessary repairs were completed. Service at Germain BMW is always outstanding, and Adrian is a pleasure to work with. More

Chick has been my service advisor for a number of years. His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He His approach to customers in the form of communication skills, honesty, and responsiveness is excellent. I continue to recommend Chuck to others. He is a tremendous representative of GermaonnBMW! Bob Updaw More

Was very pleased with the service we received and found George Donovan to be very personable and kept us informed about the status of our vehicle. George Donovan to be very personable and kept us informed about the status of our vehicle. More

Adrian Pena was a great help on a holiday road trip when three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours three fault lights came on after a fuel stop Adrian got us into service and back on the road in a coupe of hours More

Perfect as always I’d like thank the Germain BMW Service Department and especially George Donavan. All the people I meet are so nice, professional and well versed in th I’d like thank the Germain BMW Service Department and especially George Donavan. All the people I meet are so nice, professional and well versed in their profession. Each time I drop off my car I have the utmost confidence the job will be done right the first time. More

Terrific experience with Peter Martin and Rhoel Gray. Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we Peter Martin is our sales executive. He has been terrific throughout the experience. There was a small crack in the tail light of our vehicle that we did not detect. Peter referred us to Rhoel Gray who met with us promptly, addressed our need for replacement of the cracked tail light, ordered the part and called us straight away to schedule the repair for the very next day. He was courteous and very professional. Peter and Rhoel are great credits to the dealership for sure. More

Saw George Donovan. He always gives me great service. He stays on top of the job and explains things very well. I have confidence in him. stays on top of the job and explains things very well. I have confidence in him. More

Adrian does a great job! Adrian called me to let me know what was going on with my 435. He told me the problem, gave me multiple options and then had my car ready earlier than Adrian called me to let me know what was going on with my 435. He told me the problem, gave me multiple options and then had my car ready earlier than promised. He's the only guy I want to work with because he handles my work personally and I like that very much! More

Excellent on time service The service area of Germain BMW is great. It is the best BMW dealer I have ever utilized. This includes experience in England, Holland, Germany, Chi The service area of Germain BMW is great. It is the best BMW dealer I have ever utilized. This includes experience in England, Holland, Germany, Chicago, New York City area, and Washington DC area. The staff is supportive and ensures that everything is done correctly and on time. The service manager is highly renowned by BMW Headquarters. The acclaim is warranted. He does an excellent job. More

Service Experience Chuck Griffith conveyed a very personal and professional manner. He exemplifies the very best in customer service. That creates a strong customer co Chuck Griffith conveyed a very personal and professional manner. He exemplifies the very best in customer service. That creates a strong customer confidence and loyalty. More