Germain BMW of Naples - Service Center

Terrific service! Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team. Miguel Del Castill Rhoel Gray is a "Black Belt Service Advisor", great human resource from BMW of Naples FL . I like to send my car with his team. Miguel Del Castillo. More

BILL EMERSON ******HORRIBLE SERVICE MANAGER Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERS Germain BMW of Naples 11286 Tamiami Trl N Naples FL 34110-1622 Complaint Description: Denied a repair I paid for also Sales manager BILL EMERSON should be trained on how to speak to customers in front of their children. First my front right rotor was replaced 3 time by bmw of Sarasota. There was a vibration that kept coming back. So after three repairs there I decided to go to BMW Naples to have it fixed since it was repaired three time with no success. So went to BMW of Naples and at that time they replaced the rotor again and explained how it was all BMW of Sarasota's fault. They had made faulty repairs and BMW of Naples Stand behind their work. Overall it was a pleasant experience with Ron Arnold Service manager. Of course after 1 month it started again and Ron Arnold told me to bring it back in two weeks after he returns from vacation so he could be there. Unfortunately I got a flat tire in the meantime so I called for a service appointment. That's when I happened to get Bill Emerson on the phone, what a bad day he was having. First I asked if he could give me any information on buying a new tire and getting a alignment. He told me to go where ever I want since I was not close by Naples. So I then asked if I could get it towed there since I have a appointment in a few days. This is when it started, he said don't bring it here we are not touching your car. I said ok?, He then went on to tell me very loudly and rudely how ignorant I was and my right front rotor goes bad every 1000 miles because of the way I drive my car. So I calmly asked if they had any equipment they could plug into my car to see acceleration and deceleration. He responded yes, so I said I will come there and you can see how I drive. If you can show me I drive anything but conservative don't make the repair, I take care of my property and im not 18 years old. This enraged him and he went off on a rant about me being a horrible driver and they are not standing behind anything on the car because the way I drive. Then he hung up on me and I had to turn around and explain to my kids why a BWM employee was yelling at me over Bluetooth. Then on the day of my original appointment I find out after half way there ( 3 HOUR RIDE ), I call Ron who informs me BILL EMERSON has canceled my appointment and told service staff not to speak to me. I have never in my life dealt with such immature practices. Your Desired Resolution: All i want is the repair to be made right. I paid for it and was patient while it was repaired. Now after 1000 miles I have a car im embarrassed to take clients in again. I have even been willing to trade the car in if it cannot be fixed, but now BMW has cost me sever thousand fixing the same issue multiple times. BILL Emerson needs some training I own several business and would be livid if my employees treated customers in this fashion More

Great experience Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I Even though I purchased my car elsewhere, the service at Germain BMW is excellent. My advisor, Rhoel communicates well with me the entire time and I feel he genuinely want me to be satisfied with my car. More

Embed review Edit review 5.0 star rating 8/10/2016 customer 5.0 star rating 8/10/2016 I was driving from Naples to Maryland a few weeks ago. Just outside of Richmond my 535 xi started to slow down and ran 5.0 star rating 8/10/2016 I was driving from Naples to Maryland a few weeks ago. Just outside of Richmond my 535 xi started to slow down and ran rough but was I able to get it to a BMW dealer by 11:00AM. I picked up my car that night after paying over $2000 for the repair. I recently returned to Naples and sent an email to my Service guy at Germain BMW Brian Cox and explained the experience and cost. I also sent Bryan a copy of my invoice from the other BMW dealer and asked whey he wasn't able to see this coming. Bryan returned the email explaining that it was something that doesn't show up it just stops working. Bryan also sent me warranty information on the car and said to call the other dealer back and forward them warranty report and to see how they would respond......I am getting a check for the entire amount over $2000 sent back to me.. I want you make sure that the right people read this because this is going beyond just writing up a work order for your car.......Thank you Bryan. More

BMW M3 Service My family and I are very impressed with the Professional and Knowledgeble staff who took great care of my car, especially with Bryan Cox my service ma My family and I are very impressed with the Professional and Knowledgeble staff who took great care of my car, especially with Bryan Cox my service manager. More

Excellence I have gotten my 650i serviced here many times. Moises Marante is a fabulous Service Advisor. Always courteous, very professional and knowledgeable. I have gotten my 650i serviced here many times. Moises Marante is a fabulous Service Advisor. Always courteous, very professional and knowledgeable. I highly recommend him. More

Excellent customer service. The customer service is the best I've ever experienced. From the first hello to the last goodbye, I was totally pleased. Thank you Rhoel. The customer service is the best I've ever experienced. From the first hello to the last goodbye, I was totally pleased. Thank you Rhoel. More

Always a Pleasure Every time I've been in I've always been treated like family. Great staff. Polite, attentive, and easy going. Service staff is always very straightfor Every time I've been in I've always been treated like family. Great staff. Polite, attentive, and easy going. Service staff is always very straightforward and explain everything to you. If something is needed they will go out of their way to get it done for you. My most recent service was my second time dealing with Chuck and both times he has been a great help. Definitely a great people person. More

Excellent Experience as always Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I Moises is my "go-to-guy" whenever I need to bring my car in for service. He's always attentive and goes out of his way to make sure that I'm happy. I can always depend on him to keep me informed of the progress on my car and makes sure that the car is clean and ready to go when I arrive to collect it. If there is a problem, he makes no excuses and gets it sorted out on the spot! Thank you for your continued excellent service! More

Above and beyond Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank Between Chuck and Bill it does not get any better. Just the most genuine down to earth very service minded in this industry . Great job always thank you A. Suid More