Germain Cadillac of Easton

I am livid about my experience with germain cadillac of easton. I chose to have my vehicle serviced there, and in no way shape or form, in two entire days was it serviced. Over the phone bruce sounded li easton. I chose to have my vehicle serviced there, and in no way shape or form, in two entire days was it serviced. Over the phone bruce sounded like an honest legitimate service advisor, as i listed all the things i wanted fixed on my 2007 H3. He was very friendly. After my truck sat for 2 days with the initial problem still in question, did i choose to remove my vehicle from their serv dept. Come to find out, my vehicle was not even being worked on. I was told i needed a diagnostic done to determine if the battery was bad?1?!?! Yes that would have cost me 125$ to check my battery?!?! I thought autozone does that for free. Furthermore my vehicle was parked offchillerlane,in i guess their storing parking lot. evertime i called to checked on my truck the receptionist said they were working on it. I had asked for an oil change that was never done because they said that the technician missed that i wanted that done, i was completely lied to, and was stuck without a vehicle for two days for nothing. I was taken advantage of, or at least they tried, and i will never return to this dealership or recomend this dealership to anyone, ever. when i took my keys from bruce i asked what was done to my truck, he said, "well, we charged the battery". Absolute terrible customer service! More

I had to bring in my 2008 Cadillac DTS for A humming noise. Bruce Thomas and Matt Guth both let me know that the problem sounded like a Hub Barring and it was both front barrings had to be replaced. Luc noise. Bruce Thomas and Matt Guth both let me know that the problem sounded like a Hub Barring and it was both front barrings had to be replaced. Luckly it was under the 5yr 100,000 mile warrenty. Both Matt and Bruce are great to work with! Bruce even was going to let me use his personal car if I needed to go any place durring my Apt. Now how often does someone offer their own auto to a customer so they can travel about while their auto is being worked on? I will return for other services because of Both Bruce Thomas ansd Matt Guth. Please feel free to contat me with any questions about my Apt. Karl Groezinger 614-626-0637 More

The Service was great. All the work for financing was done ahead of time. The car delivered was clean and what was advertised. Enjoyed working with Marc on the Odyssey. The other staff we came i done ahead of time. The car delivered was clean and what was advertised. Enjoyed working with Marc on the Odyssey. The other staff we came into contact with were exceptionally nice as well. More

My experience with Marc and Jason was the best I've ever received with any dealership....ever! I emailed Sales Manager Jason my "not so good and dishonest" experiences with a few other dealerships the weeks received with any dealership....ever! I emailed Sales Manager Jason my "not so good and dishonest" experiences with a few other dealerships the weeks prior and what I was looking for in a new car. Jason replied promptly with help and Marc Rieser took over from there. Almost the entire deal and communication was done via email, in one day. Marc and I finally came to some numbers I was happy with and frankly, couldn't believe the deal I was getting. I was able to get a decent trade in value and with no money down purchased a new 2011 Cadillac CTS Luxury package car with a lower payment then I was paying and my insurance even went down a bit per month. While at the delearship finalizing the deal I was treated very respectfully, everyone was great and all paperwork was explained detailed to me. After everything was complete Marc gave me some education on my new purchase prior to me leaving. I highly recommend Cadillac of Easton and especially Marc Rieser as your sale representative as the man will get you the best deal, is respectful, doesn't rush things and will work with you. I am now planning on working with Jason and Marc in the near future with a trade of my wifes car from the great experience I've had. These guys are top notch in my opinion and you're truely missin out if you don't give them an opportunity with your purchase. Thanks again Marc and Jason, talk to you soon. More

My experience with Germain Cadillac of Easton was very enjoyable, primarily because of John Streifel. He was very personable, helpful and friendly. If he didn't know the answer to a question he would take enjoyable, primarily because of John Streifel. He was very personable, helpful and friendly. If he didn't know the answer to a question he would take the time to get the answer. I will recommend him as a sales person. Sincerly R Muller More

The experience was great. Promises kept, time frames met. I would definitely purchase another vehicle from John, even though we live on the other side of town. He was very thorough and knowledgeable. No pres I would definitely purchase another vehicle from John, even though we live on the other side of town. He was very thorough and knowledgeable. No pressure to close the deal. We made several attempts to buy a Cadillac in Dublin, but it just didn't work out. More

Marc Reiser and LauraLee and everyone I came in contact with at German Cadillac were very friendly and personable. Great Customer Service. I appreciated Marc patience during my experience, during the Test with at German Cadillac were very friendly and personable. Great Customer Service. I appreciated Marc patience during my experience, during the Test Drives we took and during the Vehicle Price discussions. More

Buying from Germain Cadillac of Easton was an overall very good experience. The only negative I have to say is that their financing department was very slow on an apparently slow day. Mark Rieser was gre very good experience. The only negative I have to say is that their financing department was very slow on an apparently slow day. Mark Rieser was great to work with as we completed most of our deal over the phone. He had all documents ready upon our arrival and aside from the long period of time spent in the financing department our transaction went smoothly. More

I called about a car seen on the internet. I had been to previous dealers and either I was ignored or they kept trying to sell me a new car, when I made it very clear that I was in the used car market. Jo previous dealers and either I was ignored or they kept trying to sell me a new car, when I made it very clear that I was in the used car market. John Streifel at Germain, became my contact after an initial inquiry. He was readily available, questions about the service report were answered, the car was cleaned as promised and ready as promised. No pressure, just straightforward answers. I would recommend Germain and John. More