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Germain Ford of Beavercreek

Beavercreek, OH

4.1
646 Reviews

2356 Heller Dr

Beavercreek, OH

45434

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Showing 646 reviews

March 25, 2022

I had hoped to start to develop a trust relationship with the Ford dealership closest to my home. This week, I needed to test drive a vehicle prior to ordering one and I know that there is one owned by the d More

by MaxThrax
Customer Service
Recommend Dealer
No
Employees Worked With
Collin Martin
Mar 29, 2022 -

Germain Ford of Beavercreek responded

We are disappointed to learn you feel this way regarding our dealership. Here at Germain Ford of Beavercreek, we strive to provide a 5-star experience while accommodating all our guests. The vehicle you are referring to is owned by our dealership for not just test drives but also as a loaner vehicle. We apologize if this was not clearly communicated to you. Once the salesperson was informed the vehicle was not available for a test drive as it was being used for its other intended purpose you were notified immediately to prevent any inconvenience to you in hopes that we could accommodate you at a later date. We understand your frustration and disappointment; our team was hoping our reaching out notifying you of the situation would have met your expectations. Best Regards, John Martin General Manager

March 24, 2022

We ordered a new Ford Transit on line and on the phone---super friendly process, great price, and they have arranged to deliver it to our home in Baltimore. Could not have been any better. Bought a More

by cking1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Martin
Mar 25, 2022 -

Germain Ford of Beavercreek responded

Hearing that you had an “outstanding” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Germain Ford of Beavercreek, we wish you many happy miles in your new Ford Transit. Please let us know if you need anything further. Best Regards, John Martin General Manager

March 24, 2022

Tim Duff was a wonderful salesman and took the time to explain everything to me and made the deal easy. He was great with communication throughout the whole transaction. More

by lduckson53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Duff
Mar 25, 2022 -

Germain Ford of Beavercreek responded

Thank you so much for taking the time to leave this excellent review. We really appreciate your support and help in sharing the word about us. We’re so happy to have you as part of our family. Best Regards, John Martin General Manager

March 13, 2022

No hassle selling my car, Makayela made it simple and quick in a professional way! More

by mixer831tim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Makaylea Butler
Mar 14, 2022 -

Germain Ford of Beavercreek responded

We thank you for leaving Makayela this kind review. Please let us know if we may be of service to you in the future. Best Regards, John Martin General Manager

February 26, 2022

I absolutely Love my 2022 Ford Explorer XLT. Sarah was AWESOME and answered all of my questions. If you need a new or used car go see Sarah G at Germain Ford in Beavercreek,Oh . Everyone was rea More

by mimibolser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Gentry Travis L Martin
Feb 28, 2022 -

Germain Ford of Beavercreek responded

We thank you for your business and for sharing your positive experience with Sarah and Travis. Please let us know if you need anything further. Best Regards, John Martin General Manager

January 15, 2022

Avoid these guys are a scam waste of time. They post vehicles they don’t have them Jack you around wanting you to come in an order one. They won’t give you a price salesman Tim talks a good game but is More

by Indiana Jim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Duff
Jan 17, 2022 -

Germain Ford of Beavercreek responded

We are disappointed to know of your dissatisfaction with your sales experience at our dealership. Unfortunately, the vehicle of interest had sold and our team did offer to order a vehicle for you. We stand behind the integrity of our staff as our goal is to ensure a positive experience for all our guests at every touchpoint. Best Regards, John Martin General Manager

December 23, 2021

Wonderful service and I found my sales associate extremely helpful! If I am in the market again this will be my first pick. More

by Taylor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon Barbee
Dec 28, 2021 -

Germain Ford of Beavercreek responded

Our team here at Germain Ford of Beavercreek works hard to provide our guests with the ultimate guest experience. We appreciate you taking the time to share your positive visit and for highlighting Johnathon and his commitment to this goal. Best Regards, John Martin General Manager

December 10, 2021

Johnathon made us feel comfortable. There was never any pressure. The sale went at our pace. Johnathon is very knowledgeable and answered all of our questions. This was our first great experience at buying More

by Joe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon Barbee, Tom Aldridge, Troy Clouse
Dec 13, 2021 -

Germain Ford of Beavercreek responded

Joe, We are happy to hear that you got exactly what you wanted out of your experience with us at Germain Ford of Beavercreek. We wish you safe travels, and look forward to seeing you again soon! Best Regards, John Martin General Manager

November 27, 2021

The definition of professionalism. They were very patient with me in choosing the perfect vehicle for my family. More

by Philly51090
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon Barbee
Nov 29, 2021 -

Germain Ford of Beavercreek responded

We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Johnathon helped to make your experience such a positive one. Best Regards, John Martin General Manager

November 20, 2021

My wife and I were very pleased with Johnathon and his knowledge over F-150s. We are very impressed and would recommend anyone to Johnathon. You are doing it wrong if you don't go buy a vehicle from Germa More

by TCook
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathon Barbee, Landon Hallam
Nov 22, 2021 -

Germain Ford of Beavercreek responded

Providing our guests with an overall positive experience at every touchpoint is our goal here at Germain Ford of Beavercreek. Thank you for your business and for taking the time to leave our team this awesome review. Best Regards, John Martin General Manager

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