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Germain Honda of Ann Arbor

Ann Arbor, MI

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865 Reviews
Call Dealership (734) 470-2009
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2601 South State St.

Ann Arbor, MI

48104

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Showing 865 reviews

September 17, 2021

Very good service department, 2008 Pilot ready on time and issue was fixed. I would recommend Germain Honda Service Dept. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Peterson
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Sep 17, 2021 -

Germain Honda of Ann Arbor responded

Frank, We are happy to hear that you got exactly what you wanted out of your service experience with Andy at Germain Honda of Ann Arbor. We wish you safe travels and look forward to seeing you next time. Best Regards, Jim Farkas General Manager

Helpful
September 15, 2021

The service was excellent and Nick is an asset to your organization. Good going thanks More

by aosofisan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sneed
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Sep 16, 2021 -

Germain Honda of Ann Arbor responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Ann Arbor. Thank you for sharing Nick's dedication to customer satisfaction. We hope you have a great day! Best Regards, Jim Farkas General Manager

Helpful
September 13, 2021

Excellent service department. All attendants very helpful, knowledgeable, and polite. I will always drive Honda. More

by lonall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Thiede, Service Advisor
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Sep 14, 2021 -

Germain Honda of Ann Arbor responded

We appreciate your business, kind words, and loyalty to Honda. Please let us know if you need anything further. See you at your next visit. Best Regards, Jim Farkas General Manager

Helpful
September 06, 2021

Excellent service, I got a good deal with the help of a fantastic salesperson "Dean". The process was easy and quick. The vehicle was given immediately More

by Jaqueline Serrano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
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Sep 07, 2021 -

Germain Honda of Ann Arbor responded

Thank you for choosing Germain Honda of Ann Arbor for your automotive service needs. We are pleased to know that Dean took great care of you. Best Regards, Jim Farkas General Manager

Helpful
August 26, 2021

Very courteous service employees. Work is done in a very timely manner and is communicated promptly. I have used Germain Honda for my Odyssey and will continue. A-1. More

by richlwilkins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Thiede
Report | Print
Aug 27, 2021 -

Germain Honda of Ann Arbor responded

Thank you so much for sharing your experience with Germain Honda of Ann Arbor. We want every experience to be “five stars”! We appreciate your continued business and for taking the time to leave us this positive feedback! Best Regards, Jim Farkas General Manager

Helpful
August 22, 2021

Mitch Hardcastle made car buying so easy. If you want a good deal and no hassle definitely go see him. Great dealership with tons of nice cars. More

by Mohammad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Hardcastle
Report | Print
Aug 23, 2021 -

Germain Honda of Ann Arbor responded

We are thrilled to know your overall experience was a positive one. Thank you for sharing. Best Regards, Jim Farkas General Manager

Helpful
August 11, 2021

Great job was kept updated on job progress! Thank you. More

by photini02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sneed
Report | Print
Aug 11, 2021 -

Germain Honda of Ann Arbor responded

Thank you for choosing Germain Honda of Ann Arbor for your automotive service needs. See you next time. Best Regards, Jim Farkas General Manager

Helpful
July 30, 2021

We have been customers at Germain for years. This service visit for an oil change was good- just under an hour, comfortable waiting area and courteous staff. More

by a2hondaowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael in service ?
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Aug 02, 2021 -

Germain Honda of Ann Arbor responded

Your continued business and positive feedback are greatly appreciated. Best Regards, Jim Farkas General Manager

Helpful
July 17, 2021

Great service. However dealer charges for any diagnostic request and will not credit the charge toward repair if done at their shop. I have dealt with many repair/dealer shops but heard this for the first t More

by KM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey James
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Jul 19, 2021 -

Germain Honda of Ann Arbor responded

We truly value your business and thank you for leaving us this feedback. Our diagnostic charges are listed separately on our invoices to be transparent. We follow labor guides for repairs and do not hide other costs in the repair. Best Regards, Jim Farkas General Manager

Helpful
July 08, 2021

Just bought another car from Germain Honda of Ann Arbor. Jason Loren delivered the best customer engagement I have ever experienced. Amazing work! Thank you. More

by dg38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Loren
Report | Print
Jul 12, 2021 -

Germain Honda of Ann Arbor responded

Congratulations on your new car and thank you for allowing Jason and our team to once again have the opportunity to earn your business. Best Regards, Jim Farkas General Manager

Helpful
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