Germain Honda of Dublin

Germain Honda of Dublin was hands down the best car buying experience I have ever had. Nishi provided honest answers without any pressure to buy. For us, the service made the difference. We will be cus buying experience I have ever had. Nishi provided honest answers without any pressure to buy. For us, the service made the difference. We will be customers for life! More

VERY DISHONEST!! Just bought a used 2013 car. Drove it off the lot and check engine light came on that night. Chris Glover our sales person told us to bring it right Just bought a used 2013 car. Drove it off the lot and check engine light came on that night. Chris Glover our sales person told us to bring it right back in and he would have it taken care of. We did. Twice. Each time he told us a service person that is even better than the last one knows their stuff and will get to the bottom of it. Picked it up from the second time and then engine overheated on the way home. Chris now says there is nothing more he can do for us and to get an attorney. Horribly unethical. Bought the car on the last day of the month so I am certain he met his sales goal at our expense. Hope he can sleep at night. This xxxxxxx type of transaction is why used car salesmen have a reputation for being slimy. NEVER EVER AGAIN will I deal with Germain. My family including my parents have been buying cars there for over two decades and I have sent a lot of referrals to them..they just lost it all because they couldn't do the next right thing. Hope it was worth it...... UPDATE-- I have asked for the past two days for the service records for this car to show what they have done 1) since it came into their possession and 2) since we dropped it off and were promised it was in good working condition and the best guy they had looked it over and fixed it. Chris told me to get with his manager, Ryan Cox to get this information..,I called and left message and also sent email. Neither Chris nor Ryan are willing to provide that information it appears. Please beware! It isn't that a problem occurred-- it is how the business and the person chose to manage that problem and that is without integrity. They are the face of Germain and I hope everyone is very careful before they decide to purchase a used vehicle here! UPDATE: Ryan provided service records and also we found after having the car towed and sent to a reputable service shop that many things promised by Chris were not completed as part of the intake of this vehicle. They still will NOT provide me with the service safety inspection details they completed upon intake of the vehicle and Ryan has informed me all of the items have occured in the 19 days since we purchases the vehicle. He refuses to admit they were deceptive in how they sold this car. Fluid levels and condition alone of those show they didnt' do the proper inspections. He told me to have the car towed at my expense back to them. They would try to see what the problem is. They have had this vehicle three times since purchase with the same issues and missed or refused to acknowledge the real issues which the other service station found immediately...AGAIN-- BEWARE!!!!!!!!! the warranty they offer is the fox guarding the hen house and their excuse to be deceptive. Every person we talk to also says a reputable dealership would make this right or let you return the car in the first 30 days, I think we know why they don't do this-- their service station and sales people on the used side are stereotypical used car people. It is why that stereotype exists, shame on them all. More

"My Safety was John's Top Priority" John Reynolds provided me stellar customer service. Vehicles can be an emotional buy for anyone (in particular- me), and I became an emotional buyer John Reynolds provided me stellar customer service. Vehicles can be an emotional buy for anyone (in particular- me), and I became an emotional buyer w/the purchase of my 2013 Lincoln MKT (something as simple as a tire light), ! know, I know...don't judge me. The dealership did advise me at the point of sale that there was an issue and disclosed what was done to rectify the problem, as well as provided next steps at resolution. When my tire light continued I escalated my concern to John. John was extremely reactionary, and took immediate action in the absence of my Sales Consultant. Asking the right questions, looking into the matter and providing resolution. John encouraged me to buy new tires for the vehicle and agreed to split the difference, no matter the cost, the provider or style of tire. I provided him with the invoice and he took care of it. Less than 30 days for my date of purchase (w/in 15 days), my issue was resolved! Thank you for continuing my amazing experience and allowing me to be more confident in my purchase! More

The dealership had a great selection of vehicles, both certified and non-certified. Competitive pricing and helpful staff available to assist us! Would certainly go back. I worked with Kelly Hettinga and certified and non-certified. Competitive pricing and helpful staff available to assist us! Would certainly go back. I worked with Kelly Hettinga and he was wonderful. He was knowledgeable, honest and I never felt pressured or uncomfortable. He made a stressful process comfortable. More

Christopher Miller is the read deal We just happened upon Germain Honda while looking for a lower mileage used care for my son. Come to find out they had a pretty decent selection in our We just happened upon Germain Honda while looking for a lower mileage used care for my son. Come to find out they had a pretty decent selection in our price range. Then, we met Chris. He is a consummate profession in all aspects of selling cars. He's thoughtful, thorough and honest. And, he's a very nice guy to boot. Chris took exceptional care of us, so much so that we came back to buy a car for our daughter! The entire experience of purchasing (now two) cars from Germain was excellent. I'd give them a strong recommendation to anyone shopping for a car. More

Kelly was so personable and made us feel at ease with our purchase. He truly listen to our needs and what we wanted in a vehicle and we couldn’t be more happier! This by far was the BEST car buying experienc purchase. He truly listen to our needs and what we wanted in a vehicle and we couldn’t be more happier! This by far was the BEST car buying experience I have had in my entire life! I will definitely recommend Kelly to all my family and friends! From Kelly in sales and James H. in finance they made for a dynamic team for my family! Thanks again for everything!!!! More

Kelly helped us tremendously Kelly helped us in showing us the SUV we were interested in and trading in our car. He provided my husband and I with a very nice and friendly custome Kelly helped us in showing us the SUV we were interested in and trading in our car. He provided my husband and I with a very nice and friendly customer service, car buying experience. Would recommend him to others who are searching for their next vehicle. More

Kelly, thank you for being our go to person for buying a car. I had gotten into an accident and it totaled my car. It’s easy to feel helpless and that there are a million things to do. So truly, thank you! car. I had gotten into an accident and it totaled my car. It’s easy to feel helpless and that there are a million things to do. So truly, thank you! You made something that everyone hates easy, simply, and twice as fast as I expected. I walked in after lunch and left a few hours later with my car. Who does that?? Thanks for showing us all the cars we asked, even we we started adding more and more as we went. Thanks for the test drives, the advice, and your patient. So long as I’m in Ohio, I’ll be coming to you. And hey, even if I move, I’m willing to do a road trip with a rental to make sure I ca still come to you! Thanks for everything! More

Great group of people at this location. Matt and John were great in helping us find the right car...and boy did we ever find the right car. I couldn't be happier! Thanks Matt were great in helping us find the right car...and boy did we ever find the right car. I couldn't be happier! Thanks Matt More

5 star service KB was a great help throughout the entire car buying process. He was able to answer all our questions and navigate us through every step. We can’t tha KB was a great help throughout the entire car buying process. He was able to answer all our questions and navigate us through every step. We can’t thank him and Germain enough for setting us up! More