Germain Honda of Naples

Great Customer Service I am a retired Customer Service Supervisor. I was pleased to have Tyler Smith as my service representative. He has excellent customer service skills. I am a retired Customer Service Supervisor. I was pleased to have Tyler Smith as my service representative. He has excellent customer service skills. He greeted me with a smile, new all the answers to my questions, and kept me informed while I waited for my car. Thank You Tyler. More

tyler smith I went to Germain Honda to repair my 2018 Accord which was recalled for a software issue with the rear camera display. Tyler Smith was my service advi I went to Germain Honda to repair my 2018 Accord which was recalled for a software issue with the rear camera display. Tyler Smith was my service advisor and I must tell you that he was very personable and knowledgeable explaining to me what the issue was, how it would be fixed and what I might expect after like resetting prior radio station setups, etc. I got the car back in less time that was estimated and I was very pleased with the service. The dealership is A1 and so is Tyler. Thank you for making a positive experience for me. More

Lee Glesmer has assisted me when my 2013 Civic needed service for 4 years now. He is always professional, knowledgeable, and kind. I trust his advice and judgmen has assisted me when my 2013 Civic needed service for 4 years now. He is always professional, knowledgeable, and kind. I trust his advice and judgment, and this makes it easy to trust Germain Honda. More

Recent service visit Recently had my new Honda serviced-great experience, as always at Germain Honda Service dept. Service Advisor was Tyler Smith - have worked with him b Recently had my new Honda serviced-great experience, as always at Germain Honda Service dept. Service Advisor was Tyler Smith - have worked with him before at the old dealership, and he is still doing a fine job. Very efficient and organized, got my service completed on time and everything done right. This is my third new car from Germain Honda over the years and one of the reasons I keep coming back is the quality of the Service dept and employees like Tyler Smith. I would recommend this dealership without any question. Dan Kelly, Naples, Florida. More

Wonderful Honda dealership Mona our sales associate is top notch. She is extremely professional, experienced, courteous And a complete delight to work with. We thank you. The Mona our sales associate is top notch. She is extremely professional, experienced, courteous And a complete delight to work with. We thank you. The entire staff is a pleasure. More

First car purchase. This was my first time purchasing a car. Arlington Fritz helped me from the start. The level of customer service that Arlington gave should be the sta This was my first time purchasing a car. Arlington Fritz helped me from the start. The level of customer service that Arlington gave should be the standard at forms of business. Because of his great help, I was able to walk out of the building in a timely manner with my dream car. I look forward to sending all of my friends and coworkers to see Arlington Fritz in the near future. More

Purchased a CPO Accord Our sales associate, Soren Garcia, was very kind. He had assisted us via email for a couple weeks before we were able to go in and test drive and y’al Our sales associate, Soren Garcia, was very kind. He had assisted us via email for a couple weeks before we were able to go in and test drive and y’all purchase. Brad Newsome was a wonderful help in the process! Over all, our interactions with EVERYONE at Germain Honda Naples was terrific! Reception, sales, finance, there was nothing but kindness and helpfulness! Keep up the good work, we would not hesitate to return when we need to buy another vehicle and we will be recommending Soren and Brad to our friends in the market! We appreciate the pleasant process! More

Good, professional service! I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and commun I have a Honda Pilot that needed new tires, a recall notice, and maintenance check up. I worked with Tyler Smith who was very professional and communicated with me throughout the entire day with updates on my vehicle. He and the Germain Honda staff did a wonderful job and I feel the service was excellent. I live in Marco Island and the drive is long, but I will be back at Germain Honda for future service. More

Good service very professional I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue wh I scheduled an appointment for my 2017 Honda CRV for an oil change and tire rotation. Tyler Smith was very pleasant to work with. I had one issue which in my opinion could have been a safety hazard. I had my car in for service on a Thursday and on Saturday I had found a lug nut in the driveway of my development and decided to pick it up. I then checked my CRV and the lug nut was from my vehicle. I immediately called the dealership and they told me to bring it in and they would check and be sure all the other lug nuts were tightened properly. The service department was very accommodating and as soon as I arrived a service tech took my car and took care of my issue and stated he did not find any other lug nuts that were not properly fastened. Everyone I dealt with did an outstanding job. More

First time at Germain since moving to the Naples Area. This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week be This was my first service at Germain after moving to the Naples area. What was to be a simple oil/filter change turned into a dead battery the week before. The dealership got me in right away, changed out the battery and performed the service as well that was scheduled for the next week. I was very pleased to have worked with Jacob Lange who kept me informed and got me in and out within an hours time. I look forward to coming here for scheduled service on my CR-V touring for many years. Thank you, Bruce & Leslie Houston More