Germain Honda of Naples

Trade in gone right! As soon as I stepped into the dealership, the atmosphere was great! Very good customer service. I was introduced to Henry. He not only helped me out b As soon as I stepped into the dealership, the atmosphere was great! Very good customer service. I was introduced to Henry. He not only helped me out by trading my old car with a new one, but he also manage to help out with a good deal! More

Andrew in service is terrific I meant to give you a 5 star review but I tapped the wrong star?)!! Hondas are great cars!thanks is terrific I meant to give you a 5 star review but I tapped the wrong star?)!! Hondas are great cars!thanks More

Great Service I want to thank Service Adviser David Doden and Technician Braulio de la Cruz for doing such a wonderful job. David signed me in and kept me appraise I want to thank Service Adviser David Doden and Technician Braulio de la Cruz for doing such a wonderful job. David signed me in and kept me appraised during the service process. When my CRV was done being serviced, the payment process was swift, efficient and friendly. My CRV was outside waiting for me. When I got in the vehicle I immediately noticed that it was clean and that the inside windshield had been washed (something I had needed to do)! On top of this, I received a coupon for a free car wash. I feel relaxed and confident knowing my CRV has been properly cared for and that reliable, friendly, professional service is so close by. Thank you Germain Honda of Naples! More

First Service Aamir my service rep did an excellent job taking care of me and was very professional and just a very pleasant individual to associate with. I will de Aamir my service rep did an excellent job taking care of me and was very professional and just a very pleasant individual to associate with. I will definitely return to Germain for my next service. Hopefully Aamir will assist me again. A couple of notes for management: 1)The survey sent by Honda is to long. I filled it out this time but I will not fill it out again. This survey sent from the dealership is short and concise and I do not mind filling it out. 2) To use "EXCELLENT" as a top rating is noT how individuals think. When you ask people how the service was they normally say " GREAT". This should be your top rating. If the rep is pleasant and professional then they met all expectations. EXCELLENT HAS TO BE SOMETHING OUT OF THE ORDINARY LIKE YOU WASHED MY CAR, ETC. More

Added Denizeri made my purchase a pleasurable experience! Mr Denizeri's expertise, knowledge and personal touch was most appreciated by me. It was, perhaps, the easiest and most satisfying time I bought a v Mr Denizeri's expertise, knowledge and personal touch was most appreciated by me. It was, perhaps, the easiest and most satisfying time I bought a vehicle. (And I have bought many!) The management should be proud to have a person of his caliber representing their dealership. More

Overpriced Vehicles. Hard to Negotiate Prices I stopped a few days ago to purchase an Acura TSX for my daughter with over 100,000 miles. I offered fair market price but they wouldnt lower the pric I stopped a few days ago to purchase an Acura TSX for my daughter with over 100,000 miles. I offered fair market price but they wouldnt lower the price at all. I recommend if you go to this dealership, do your homework on vehicle pricing, otherwise they will stick it to you. They also sold a used Honda HRV to my aunt a few days ago 4k overpriced, but she didnt know any better. I also read a similar review almost exactly as my concerns, I recommend for used cars to stay away from this place. Definitely will go to Naples Acura since they have always been a pleasure to deal with. The 2005 Acura TSX I was inquiring about had a book value of around 5600 based on the mileage, etc. They wouldnt go down below 8k after the crazy 899 dealer fee plus all the other hidden numbers. That's all More

Quick and Efficient This was my first experience with the service department. Service advisor David Doden was very professional and explained in great detail the service This was my first experience with the service department. Service advisor David Doden was very professional and explained in great detail the service to be performed. The oil change was performed quickly and efficiently. I will definitely return for future needs. More

Leasing my Honda civic Soren was great taking me through the process of leasing my civic. Very professional and friendly. The whole process went smoothly. Both Soren and Je Soren was great taking me through the process of leasing my civic. Very professional and friendly. The whole process went smoothly. Both Soren and Jean were very informative and helped me with not only my leasing but with my current car as well. I appreciate the service I received and would highly recommend. More

Purchase of my Honda CRV So I was leasing my Honda CRV and the end was near. I spoke with Seref as to what I need to do next. He asked would you like a new lease or to purchas So I was leasing my Honda CRV and the end was near. I spoke with Seref as to what I need to do next. He asked would you like a new lease or to purchase what you are driving. So I made the decision to purchase what I was driving. 2016 CRV. I'm so tickled with my decision. Seref and the staff behind the scenes made it a very easy process. So I thank the whole Honda Team as always for the speedy purchase. Kimberly Freshcorn More

Great service, as always. Brought my car in for an oil change. Tyler Smith got me in and out in under an hour, and I got a free car wash. This dealership always gives great s Brought my car in for an oil change. Tyler Smith got me in and out in under an hour, and I got a free car wash. This dealership always gives great service and I usually deal with Tyler. Great guy! More