Germain Honda of Naples

Shady! Shady! Sales UPDATE IN RESPONSE TO GERMAIN HONDA OF NAPLES: Right! I believe all involved know this wasn’t the case, but go on w your story Why wasn’t I informe UPDATE IN RESPONSE TO GERMAIN HONDA OF NAPLES: Right! I believe all involved know this wasn’t the case, but go on w your story Why wasn’t I informed of a price drop overnight when in discussions in the a.m. Why was I told midday that the price the day before was the best price (which was only $642 away and if the priced dropped $1000 over night - a better deal). Totally sketchy. I can see from your other reviews here and on Facebook this is a common occurrence. ORIGINAL: Went in to purchase a used car for my son. Was working with a nice sales agent and negotiating a price. They were firm on their price and unwilling to come down. I was a bit taken back by their inflexibility because they had mentioned several times ‘we will work with you on price’. The max they came down from their price was $148. The next morning my sales agent called to let me know that he would be out but I could talk to another agent and gave a name. He then texted me back two hours later at 12:50pm after talking to his manager and said “the boss said the price was already the lowest we can do”. I went in at 4pm willing to take the deal and they told me ‘it was sold an hour ago’…..and also ‘the price went down $1,000 last night as it passed 50 days’. This is some truly shady dealing from the sales manager Brad Newsome. Which is it? At 12:50pm today I’m told yesterday’s price was the lowest price and best they could do? At 4pm I’m told the price had gone down $1,000 overnight and someone magically swooped in and bought the car? Why didn't they tell me? I truly believe they had probably mis-priced the car and didn’t want it to sell it to me at the price they had quoted….and now are caught up in the trail of lies. I’m sure the car is hidden in a remote lot somewhere. Buyer Beware when working with this team! More

First Class Service The service department at Germain Honda is first class. I’ve been there for service twice now and have been helped by Russel Sutton and Tyler Smith. The service department at Germain Honda is first class. I’ve been there for service twice now and have been helped by Russel Sutton and Tyler Smith. Both times I had a great experience. They are very organized and make everything very easy. At my prior dealership you’d walk into the service department and all the advisors would avoid eye contact hoping nobody would go to them. At Germain the advisor meets you at your car and owns the entire service from start to finish. Each time I was kept updated with a detailed explanation of the service. This latest time, Tyler Smith was my advisor and when the service was done he explained the repair to me in a way I could understand. They repaired a flat tire for me so I could avoid buying a new one. Both Russell and Tyler are terrific and I even received a card for a free car wash both times. They’ll also refill your windshield washer fluid. Thank you Tyler, Russel and Germain Honda!! More

FABULOUS service I am preparing for a long trip around the country and my beloved 19 year old Accord definitely needed everything checked out and brought up to speed. I am preparing for a long trip around the country and my beloved 19 year old Accord definitely needed everything checked out and brought up to speed. Mr. Day was attentive to all of my concerns and did not miss a beat. Honestly, my card now drives like it was brand new! I will trade it in one day (as soon as I get those historic plates), but you can rest assured that it will never be serviced by anyone else and my next Honda will be from Germain. More

Russell Sutton is an awesome service advisor Russell Sutton is excellent: caring, courteous, knowledgeable about the car and the service center's operation. He went the extra mile to give me a Russell Sutton is excellent: caring, courteous, knowledgeable about the car and the service center's operation. He went the extra mile to give me a great experience at Germain, both when I came in with a car problem and when I came for routine maintenance. More

Excellent customer service I drove into Germain Honda's service on a busy Saturday morning with a low tire pressure warning after experiencing odd helicopter-whirring noise for I drove into Germain Honda's service on a busy Saturday morning with a low tire pressure warning after experiencing odd helicopter-whirring noise for over a week on my 2018 Accord touring. Claude Babineau, service manager, came over to see what was going on as I waited in line for an advisor and he expertly checked all tire pressures, determined which tire was low and then observed a nail close to the side-wall. It was a roofing nail and Claude explained that the tire would need to be replaced. Fortunately when I purchased the car at Germain, I opted to purchase tire hazard protection and Claude received approval for a full original tire replacement. WOW what a super positive experience!!!I was back on the road in about an hour and was totally pleased with the outcome. Everyone at Germain is so customer-focused from the young greeters as one enters the service wait area to the advisors, mechanics and managerial staff who work on the cars. More

Pleasant all around. First class building. My wife and I purchased a Honda Passport from Wael Aziziyah and had a wonderful, relaxing, experience. Wael was extremely knowledgeable regarding this My wife and I purchased a Honda Passport from Wael Aziziyah and had a wonderful, relaxing, experience. Wael was extremely knowledgeable regarding this new Honda entry. We asked Wael a hundred questions and he gave us two hundred answers. He’s not only a great salesperson, he is a genuinely nice person. A special thanks to Brad Newsome who, with great patience, expertly answered our financial queries. Very truly yours, William and Maureen McLaughlin More

Honda Civic LX 2019 Arlington and LouAndrew were exceptional salesmen. They explained all of the options to my family and I and have ya the best deal we could get! Arlington and LouAndrew were exceptional salesmen. They explained all of the options to my family and I and have ya the best deal we could get! More

Everything was good He, John, was great person to help me to buy new honda civic. I stayed about 5 hour to lease my new car and he took care of me all the time. He is gre He, John, was great person to help me to buy new honda civic. I stayed about 5 hour to lease my new car and he took care of me all the time. He is great staff. I strongly recommend him. More

Recall on my 2017 Accord Amir Khan is the best! He is a caring and dedicated customer service rep. He's the reason I keep coming back to Germaine Honda of Naples. Amir Khan is the best! He is a caring and dedicated customer service rep. He's the reason I keep coming back to Germaine Honda of Naples. More

I loved our salesman John Mcdonnell was the sweetest and nicest car salesman I have EVER dealt with. He did everything in his power to help us and went out of his way to John Mcdonnell was the sweetest and nicest car salesman I have EVER dealt with. He did everything in his power to help us and went out of his way to be kind and attentive. He even used his own time to do us a personal favor that made the sale easier for us. John is a super hard worker, and if I could, I would pay for his retirement - he’s twice my age and works like someone half my age! Bless his heart, what a great guy. More