Germain Honda of Naples

Amazing and cheerful customer service I sent in for an oil change and my noisy windshield wipers. The entire staff was friendly, but Henry Garcia, the Service Advisor was exceptional Not I sent in for an oil change and my noisy windshield wipers. The entire staff was friendly, but Henry Garcia, the Service Advisor was exceptional Not only did he give me continual updates, but I listened to him take care of other customers as they drove into the service area. Each customer was greeted cheerfully and respectfully. Everyone should have a Henry Garcia on their staff! My service time was short and they returned my car fully washed! A nice treat! More

Nancy Matthis , service advisior wqs exceptionally helpful ! Thought I had major problem with my 2010 Odyssey. (June 27) Nancy solved with a few clips under the van at cost of $15.00 Restored my faith in auto Thought I had major problem with my 2010 Odyssey. (June 27) Nancy solved with a few clips under the van at cost of $15.00 Restored my faith in auto dealers, especially Germain Honda. More

Car buying We are new to the area and needed a car .We went to several dealerships but returned to Germain Honda. Our salesman Wayne Weiss was great.He explained We are new to the area and needed a car .We went to several dealerships but returned to Germain Honda. Our salesman Wayne Weiss was great.He explained things and answered all our questions.We felt comfortable dealing with Wayne and he was patient with us.He knows the product and is able to convey the facts.I would say if you go to Germain ask for Wayne! John and Juile More

Absolutely pleasant experience My wife and I went in for an oil change on our 2012 Fit. While we waited we took a look at the 2016 Fits. The sales rep came out-Wayne Weiss and he wa My wife and I went in for an oil change on our 2012 Fit. While we waited we took a look at the 2016 Fits. The sales rep came out-Wayne Weiss and he was just a gem. We told him what we had and he showed us the HR-V which uses the same platform as the Fit. No pressure no nonsense and we just fell for the HR-V! The whole experience was just pleasant from the get go. And Wayne was just the best personable, pleasant a real gem. Germain Honda rocks!! More

Excellent presentation We had bought cars from three or four other dealerships before and had a good experience with neither the sales agent nor the car. But for the first We had bought cars from three or four other dealerships before and had a good experience with neither the sales agent nor the car. But for the first time we had a good car-buying experience when we bought from Germain Honda of Naples. We had such a good buying and product experience a year ago buying our Honda Fit that we went back and leased a Honda Odyssey. For the first time I had a sales agent (Seref) properly explain to me the details and advantages of lease-to-own. I highly recommend Honda and this Honda dealership in particular. More

My experience with Catherine & Mike was of excellent My purchase with Catherine and Mike was an excellent experience. I live 4 hours away and they made my purchase very easy and pleasant. They did all My purchase with Catherine and Mike was an excellent experience. I live 4 hours away and they made my purchase very easy and pleasant. They did all the work and I did nothing. They delivered everything they promised all the way across the state. Thank you for a wonderful experience and a pleasant purchase. Well worth the trip and the car was in excellent shape, clean and working great. They are very honest and true to their word. Thanks again. Joan More

Excellent Experience It was a great pleasure to deal with Sue Garland. She was so sweet and helpful to our family. Her attention and service are greatly appreciated. Hope It was a great pleasure to deal with Sue Garland. She was so sweet and helpful to our family. Her attention and service are greatly appreciated. Hope she'll be there in our next leasing...cause we'll be back for sure. Thank you very much!! More

Great car buying experience! We all know how stressful car buying can be, but Germain Honda of Naples made a point to make me feel comfortable and confident in my purchase. The sa We all know how stressful car buying can be, but Germain Honda of Naples made a point to make me feel comfortable and confident in my purchase. The sales and finance staff that I encountered were helpful and understanding and made this a smooth process. Thanks Catherine and Monceny!! More

Purchase of Honda Fit 2013 The overall service was pleasant especially by Tim Stack. However, two items had been overlooked, namely a taped on side molding below the door and ba The overall service was pleasant especially by Tim Stack. However, two items had been overlooked, namely a taped on side molding below the door and bad brake pads ( about 1,000 more miles to go ). Upon our request, the dealership replaced the molding free of charge but the pads came out of our pocket ( $320 ). Tim was very pleasant and helpful and did not know about these deficiencies. Once informed about the molding, Tim took care of the repair. He was also very, very patient with our toddler granddaughter. More

Thank you Wayne- Words can't express my gratitude for Wayne Weis. He was so personable and calming to my Mother during the entire purchasing process. My Mom is a seni Words can't express my gratitude for Wayne Weis. He was so personable and calming to my Mother during the entire purchasing process. My Mom is a senior citizen that needed to downsize due to driving difficulties. Wayne was so patient and reassuring to her during this huge life changing event. He has checked on her several times since the sell. She feels comfortable calling him as he always answers her questions and takes her calls. Thank you again Wayne for making a time of transition for my Mom so pleasant. Sincerely, Sandi Moody More