Germain Honda of Naples

Excellent service, no pressure, Soren was there to help. Germain Honda of Naples is the place for you to buy a car! Germain Honda of Naples is the place for you to buy a car! More

Sonia Rodriguez at Germain Honda was fantastic selling us our new civic Sport touring model. Anthony Leli Finance manager was also fantastic. our new civic Sport touring model. Anthony Leli Finance manager was also fantastic. More

Seref Denizeri is wonderful , helpful and knowledgable . He is always willing to work with your needs and requests. He is an asset to Germain Honda. He is always willing to work with your needs and requests. He is an asset to Germain Honda. More

Our experience exchanging our 2019 Honda CRV for a 2022 Honda CRV went very smoothly with our Salesperson, Dee Eddy. Honda CRV went very smoothly with our Salesperson, Dee Eddy. More

Gabriela Ledezma was very helpful. She kept me informed while I waited and had me in and out promptly as she promised. The service department is excellent. while I waited and had me in and out promptly as she promised. The service department is excellent. More

I brought my car to Germaim Honda of Naples for an unscheduled service problem, where I met Gabriela Ledezema. She assured me the problem was minor and easily handled by the service department. Gabr unscheduled service problem, where I met Gabriela Ledezema. She assured me the problem was minor and easily handled by the service department. Gabriela was knowledgeable and efficient. She treated me with utmost respect and kindness. I could not have been more pleased with my service at the dealership due to Gabriela More

I had the chance to work with the Germain Naples Honda dealership on buying my first car. With the help of Mike Rojas and Kevin Longwell the process was less stressful , Very professional. I would recomme dealership on buying my first car. With the help of Mike Rojas and Kevin Longwell the process was less stressful , Very professional. I would recommend friends and families to the Germain Honda of Naples. Great experience. More

Luis Gusman has been great 👍, good job since the beginning he has doing e work and excellent service . , beginning he has doing e work and excellent service . , More

Clean, approachable, stressfree, accomodating ,profressional.. one of the best dealerships in Naples. Highly recommend. Mary ,profressional.. one of the best dealerships in Naples. Highly recommend. Mary More

I brought my CRV in for preventative maintenance in response to the lights on my Maintenance Minder. My service rep, while perfectly courteous, tried to include a deluxe oil change, costing $100 more response to the lights on my Maintenance Minder. My service rep, while perfectly courteous, tried to include a deluxe oil change, costing $100 more than the standard one, without clearly explaining that it was Germain's recommended service and not what customary maintenance would require. In addition, I declined a myriad of other premium services that were presented to me. Since leaving the dealership less than a week ago, I have experienced a series of error messages/alerts I have never seen before. On my way home from the dealership I received an "Auto High Beam Problem" on my dash. I called my service advisor and told him about this immediately. We agreed that I would monitor it to see if that appeared again. While that message has yet to reappear, I have had 2 other unexplained alerts/errors. On at least 2 occasions, I was prompted to move the key FOB closer to the START button, when it had been placed where I have kept it for years. On another occasion, we encountered a long series of beeps and flashing Task Manager message on the dash during one of our recent drives. This only resolved once the car was turned off. I sent a text and e-mail documenting my experience to the service advisor and service manager. Germain returned my call the day later. I was told they could run diagnostics on my car to try to figure out the cause of these problems. They would charge me to do so unless it could be determined that they caused these problems. I explained I had never encountered these errors before coming to Germain and asked how they would determine whether it was their fault. I got no answer to that question. I told the advisor I did not want to throw good money after bad, had lost confidence in Germain, and would have my dealership at home have a look. Given that I had already spent multiples of the diagnosis fee on my earlier maintenance and the problems didn't exist before I came there, I would have thought they would diagnose the problem at no charge. More