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Germain Honda of Naples - Service Center

Naples, FL

4.9
701 Reviews

701 Reviews of Germain Honda of Naples - Service Center

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April 11, 2025

Excellent Dealership service advisor Salem Metjahic did a excellent job from checking in to the finish of the vehicle Thank you More

by robbiereil21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Salem Metjahic Service Advisor
Apr 14, 2025 -

Germain Honda of Naples responded

We're delighted to hear that! Thank you for letting us know how satisfied you were with Salem's diligence. We wish you pleasant travels until we may be of service to you again. Best Regards, James Koser General Manager

April 11, 2025

Arbor Demce was responsive to my issue and time frame. He facilitated my service issue efficiently and successfully More

by joannelekas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Germain Honda of Naples responded

Thanks for taking a moment to let us know how helpful you found this visit! We're delighted our team provided you with all the answers you needed to make this a positive and efficient service experience. Best Regards, James Koser General Manager

April 10, 2025

Very professional service excellent. Albert Checo was very helpful and informative. Time frame for repairs was very reasonable. More

by Golfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Checo Service
Apr 11, 2025 -

Germain Honda of Naples responded

Thank you for letting us know that Albert and our team met if not exceeded your expectations. See you next time. Best Regards, James Koser General Manager

April 10, 2025

Logan Clark was extremely helpful in getting running boards installed on our Honda Passport. The order for parts was very timely and the service for installation was quick and well done. Logan was ver More

by loveless
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Whitttington, Logan Clark
Apr 11, 2025 -

Germain Honda of Naples responded

We are pleased to know that Logan and our team met if not exceeded your expectations. Our goal is your overall satisfaction and we appreciate you taking the time to share your experience. Best Regards, James Koser General Manager

April 07, 2025

Albert Checo at Germain Honda of Naples leads by example in customer service! Hope the rest of the staff watches how he gets it done! Thank you Albert! More

by Kdenizeri04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert checo ⭐️⭐️⭐️⭐️⭐️
Apr 07, 2025 -

Germain Honda of Naples responded

Your business and kind words for Albert are truly appreciated. We know he will be honored to learn of your high praise. We are fortunate to have him on our team of professionals taking great care of our valued guests. See you next time. Best Regards, James Koser General Manager

April 07, 2025

Christopher Elan gave us excellent service. He was kind and knowledgeable. He kept me up to date on what the progress was on my maintenance and how long it would take. He also explained what I More

by conniepreu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Elan
Apr 08, 2025 -

Germain Honda of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Christopher and the Germain Honda team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure. Best Regards, James Koser General Manager

April 05, 2025

While this is a busy dealership, I was approached quickly and introduced to my customer service rep. Arber Demce who patiently helped me understand what service was going to happen adding a recall service I More

by Jroos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with Germain Honda of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, James Koser General Manager

April 05, 2025

I have been working with Germain Honda since I moved to Florida in 2015. I own 2 Honda’s and have all my service work done at Germaine Honda. Marko Clanak my service advisor was very professional in his pr More

by skippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marko Clanak
Apr 07, 2025 -

Germain Honda of Naples responded

Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we continue to provide you with the excellent experience we strive to provide all our customers. Best Regards, James Koser General Manager

April 04, 2025

This was a recall service and it went smoothly and Logan Clark was very good at explaining everything they did. More

by sharsli99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Naples responded

We are happy you enjoyed a positive and informative service experience. Best Regards, James Koser General Manager

April 04, 2025

The staff at this dealership are genuinely amazing! I had Albert Checo as my service advisor and he went above and beyond to make sure all my concerns were addressed. Definitely will be returning for f More

by claudiamarrero_18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Checo
Apr 07, 2025 -

Germain Honda of Naples responded

Thank you for taking the time to leave us this 5-star review and for providing positive feedback. We know we have done our jobs well when we receive such positive feedback. Albert works hard to ensure a positive service experience and we are thrilled your visit reflected the hard work and dedication he puts in every day for our valued customers here at Germain Honda of Naples. Please let us know if you need anything further. Best Regards, James Koser General Manager