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Germain Honda of Naples - Service Center

Naples, FL

4.9
704 Reviews

704 Reviews of Germain Honda of Naples - Service Center

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April 21, 2023

Santos vargas was so nice and he would keep me in the loop about my car More

by lopeznava90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Apr 24, 2023 -

Germain Honda of Naples responded

We're happy to hear that you had a great experience with Santos and that he made sure your car was well taken care of and you were kept updated. We appreciate your business and look forward to working with you again in the future. Best Regards, Don Nelson General Manager

April 17, 2023

Pedro Rodriquez was excellent. He was very personable and efficient. How nice it was to deal with him. More

by David_ervin09
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with Pedro Rodriquez.
Apr 18, 2023 -

Germain Honda of Naples responded

Thank you so much, David! Nothing means more to us than your total satisfaction with our work, so thank you for letting us know how happy were with this service visit. We know Pedro enjoyed assisting you and we look forward to serving you again! Best Regards, Don Nelson General Manager

April 17, 2023

The work was good, and service advisor, Marcus was excellent! I have been to the service department previously and have had positive experiences each time. More

by Hpsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
Apr 17, 2023 -

Germain Honda of Naples responded

Thank you for sharing your service experience with us. We are glad to hear that our team took great care of you and your Honda during your visit. We appreciate your continued business and look forward to seeing you next time! Best Regards, Don Nelson General Manager

April 14, 2023

My last car service was with Pedro Rodriguez, him and the rest of the Honda team are always great and very welcoming! Best dealership in Naples! More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez
Apr 17, 2023 -

Germain Honda of Naples responded

Melissa, we are thrilled to learn that you were satisfied with Pedro and our service staff. It is always our goal to provide quality service throughout the entire process. Thanks again and we hope you have a great day! Best Regards, Don Nelson General Manager

March 27, 2023

Santos and the whole Honda service team was truly exceptional with the service they provided. i won’t ever think twice about servicing my Honda anywhere else. big thanks everyone! More

by edestine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Mar 27, 2023 -

edestine responded

thank you to you all for your continued assistance and high quality service!

March 24, 2023

I worked with Claude the manager and he was excellent and Pedro Rodrigues was very good More

by markus810
Recommend Dealer
Yes
Employees Worked With
Pedro Rodrigues, Claude Babineau
Mar 27, 2023 -

Germain Honda of Naples responded

Thank you so much! Nothing means more to us than your total satisfaction, so thank you for letting us know how happy were with this service visit. We look forward to serving you again! Best Regards, Don Nelson General Manager

Mar 27, 2023 -

markus810 responded

You’re welcome But receiving approximately 5 surveys is too much

March 20, 2023

Had a slow leak in front passenger side tire when I called Germain and spoke with Marcus Seidman he got me in the same day and was prompt in advising me of the problem and solution. Great customer serv More

by epus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Seidman
Mar 20, 2023 -

Germain Honda of Naples responded

Thank you for sharing your positive service experience with Marcus and our team. We are pleased to know that Marcus was able to accommodate you and your vehicle to efficiently repair your tire leak and get you safely back on the road. We look forward to seeing you next time. Best Regards, Don Nelson General Manager

February 15, 2023

The folks at Germain Honda are what make this dealership stand out. Pedro Rodriguez in the service department is doing great! More

by D Sutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez 5 stars!
Feb 15, 2023 -

Germain Honda of Naples responded

That's fantastic! Thank you for giving Pedro all the credit for your 5-star service experience here at Germain Honda of Naples. We're pleased you and your Honda were well taken care of. We hope to emulate this positive experience at your next appointment. Best Regards, Don Nelson General Manager

February 09, 2023

I took my Accord in for an oil change and yearly check. I let Marcus Seidman know that my washer fluid needed to be filled and he said that’s part of the service. As I was leaving I tried my washer to clea More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Seidman, Claude Babineau
Feb 10, 2023 -

Germain Honda of Naples responded

We appreciate your service business as well as your feedback. We apologize for any inconvenience we may have caused you and thank you for bringing this to our attention as it allows us to address this matter with our team to better serve our guests going forward. Best Regards, Don Nelson General Manager

December 14, 2022

Santos Vargas was pleasant,efficent explained everything to me. The service was great. I will always request him when my car needs service. Thank you More

by Murray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Dec 16, 2022 -

Germain Honda of Naples responded

Thank you for taking the time to share your experience, Murray! We're happy to hear that Santa was so helpful and accommodating, and that you were kept well informed about your service needs. We appreciate your business and look forward to your next service visit. Best Regards, Don Nelson General Manager

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