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Germain Honda of Naples - Service Center

Naples, FL

4.9
717 Reviews

717 Reviews of Germain Honda of Naples - Service Center

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September 29, 2021

Joel did great job. Shuttle so helpful. Alacarte menu texted to me for items I approve and decline is brilliant. Great job by all! More

by Fit in Naples
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Sep 30, 2021 -

Germain Honda of Naples responded

We're happy to hear that Joel made sure your car was well taken care of, and that it was a smooth, hassle-free experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Don Nelson General Manager

September 27, 2021

We had a wonderful first experience as a first time Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even More

by PaPa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
Sep 27, 2021 -

Germain Honda of Naples responded

We appreciate you choosing Germain Honda of Naples for your automotive service needs and thank you for taking the time to share your opinion. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We look forward to building a long and lasting relationship, Best Regards, Don Nelson General Manager

September 21, 2021

My service was covered by my extended warranty. Mr. Santos Vargas made sure I understood what repairs were needed. Good as new! More

by Jm8150
Price
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Sep 21, 2021 -

Germain Honda of Naples responded

I'm happy you're pleased with your service and that we were able to help. If there's anything else you need in the future, please let us know. Best Regards, Don Nelson General Manager

September 18, 2021

Don’t buy parts at this dealer! Germain quoted me $70 with tax for a gas cap! I went on-line to a Honda dealer in VA and they charged me $32 for the same genuine Honda part! Shop elsewhere! More

by Tbone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Whoever answered phone
September 10, 2021

On my visit Claude B was my representative he was nice and excellent answer all my questions and made me feel at ease good job More

by tonyandrade1960
Recommend Dealer
Yes
Employees Worked With
Claude Babineau
Sep 13, 2021 -

Germain Honda of Naples responded

We thank you for choosing Germain Honda of Naples for your automotive needs. Your business and kind words are greatly appreciated. Best Regards, Don Nelson General Manager

September 03, 2021

I brought my 2018 Honda CR-V in for routine maintenance (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recomme More

by jamesfarinacci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
Sep 08, 2021 -

Germain Honda of Naples responded

We appreciate your business and feedback. Our team apologizes for any inconvenience caused by your longer-than-expected wait and appreciates your patience and understanding. We look forward to your next visit and providing an overall quality Germain experience. Best Regards, Don Nelson General Manager

August 14, 2021

My last visit I had Jim Walgreen as my service My last visit I had Jim Walgreen as my service representative. Jim was patient, kind and thorough..and represented Germain Honda well. Thank you Jim More

by docfries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
Aug 16, 2021 -

Germain Honda of Naples responded

We are pleased to know that you had a positive service experience with Jim and our team. Thank you for sharing. Best Regards, Don Nelson General Manager

August 13, 2021

The Service Department and Dave Doden always provide excellent care in a short amount of time. They exceed my expectations. More

by Henrirenninger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
Aug 13, 2021 -

Germain Honda of Naples responded

We are thrilled to know that Dave and our team continually provide you with the quality service you deserve as a valued Germain customer. Best Regards, Don Nelson General Manager

August 04, 2021

The gentleman who took my car in was so kind. He indicated the service dept. would need my car for one hour and he was right on. Great waiting area with coffee and tables that were 6 ft. apart. Ve More

by djenick1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I only wish I could rr, Claude Babineau
Aug 05, 2021 -

Germain Honda of Naples responded

We appreciate your sharing your positive and efficient service experience and for letting us know you were comfortable waiting with us. See you next time. Best Regards, Don Nelson General Manager

August 02, 2021

Always excellent service !!!! Thank you Frank Silva for the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you More

by Schwetzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Aug 02, 2021 -

Germain Honda of Naples responded

Thank you for your kind words and this 5-star review. We appreciate you and your business and look forward to serving you for many years to come. Best Regards, Don Nelson General Manager

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