Germain Honda of Naples - Service Center

My previous service rep moved and I was a bit concerned about a smooth transition to a new service advisor. I picked Jeanne Smith and she was excellent. I had an appointment and she took me in right on tim about a smooth transition to a new service advisor. I picked Jeanne Smith and she was excellent. I had an appointment and she took me in right on time, we went over what service needed to be done and she said it would be around a 90 minute wait. At about 75 minutes Jeanne came to the wait area explained what they did and that they are finishing up. I paid my reasonable bill and I was done and Jeanne made it a very easy process, Thank you! More

Cameron Goudreau Is excellent as my service advisor. Throughout the several visits I’ve taken my vehicle for service or inquiry about a problem, Cameron has promptly discussed it’s needs, kept me infor Throughout the several visits I’ve taken my vehicle for service or inquiry about a problem, Cameron has promptly discussed it’s needs, kept me informed throughout the service and all with the utmost courtesy. More

Seref & Anthony (Leli) are super focused on your experience and a pleasure to work with. Please support the employees of Germain Honda by going to the dealership to discuss your options to buy or le experience and a pleasure to work with. Please support the employees of Germain Honda by going to the dealership to discuss your options to buy or lease a wonderful Honda vehicle. The service department is equally customer focused. I work with Santos and he's a wonderful person and Honda rep. Thanks guy (and gals) you are the reason (cars, too!) I stay with Germain Honda of Naples. More

Cameron Goudreau was very helpful and had the service done in the amount of time promised. done in the amount of time promised. More

I got a flat on my less than 1 year old tires that i purchased from Germain Honda. I was able to pull into Germain and warmly greeted by Fraser. they gave me a new tire and the service was excellent purchased from Germain Honda. I was able to pull into Germain and warmly greeted by Fraser. they gave me a new tire and the service was excellent More

I have had my 2020 Honda Passport and my wife's 2012 Cadillac SRX services here. Regular maintenance and more involved repairs on .y wife's vehicle. The staff is always friendly and there process move Cadillac SRX services here. Regular maintenance and more involved repairs on .y wife's vehicle. The staff is always friendly and there process moves like an assembly line. There is no other dealer that I would take my vehicles too. Their prices are fair and their advisors are always upfront about the work that is needed. They educate you on the vehicle service and give you the information necessary to make the right decision. 5 star dealership. More

Great service and treated like an important customer. Frasure Ardrey was very friendly, knowledgeable and right on with the price of my service and time needed. I am from Ohio but always go to Germain wh Frasure Ardrey was very friendly, knowledgeable and right on with the price of my service and time needed. I am from Ohio but always go to Germain when I'm in Naples for 4 months. More

Absolutely horrible service. Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due t Only interacted with one person here, Dave, who even tried to help. My first appointment to have the MIL looked at was canceled upon my arrival due to a staffing shortage. Understandable, but a significant inconvenience for me since I drove an hour to get there. I should have been contacted beforehand. I was promised a discount when I returned. After returning the next week, my car was "diagnosed" with an issue that required a third trip because they didn't have the part to fix it that day. Contrary to what I was promised, I received no discount on the diagnostic and was given a rather outrageous quote for both parts and labor. A few days after my visit, I received a message from the service manager asking about my experience. I explained the issues that I had and requested further information regarding the diagnosis and quote. I received no response until I contacted the service manager multiple times and then was completely ignored other than to be told that whatever research and tinkering I did to learn more about the issue couldn't possibly compare to taking it into the shop and having it looked at by so-called professionals. Fair enough, but as I received no answer to my clarifying questions, what good is your diagnosis? After my questions went unanswered again, I then emailed the general manager and received no response from him either. Denying my request for the discount I was promised or a refund for incomplete and inaccurate service is crooked enough, but refusing to provide any further information to me about the issue and how the diagnosis was reached or justifying the labor costs on the quote indicates to me that Germain Honda has no integrity and no intention of standing by their work or their own employees' words. They could not have cared less about helping me get my vehicle fixed or understanding the issue. I would advise anyone needing work on their vehicle done to go elsewhere. More

Gabreiela Ledezma was my new customer service for my HRV services . She was great, informed as to what my car needed and the time allowed. I miss Joel who previously helped me and was so glad I have anoth services . She was great, informed as to what my car needed and the time allowed. I miss Joel who previously helped me and was so glad I have another good person who I can rely on when it comes to the service to my car as that is sooo important More

Just in for oil change and tire rotation. Dave Doden was my service advisor and went over the entire multipoint inspection, with no pressure for extra services. I always enjoy waiting for m Dave Doden was my service advisor and went over the entire multipoint inspection, with no pressure for extra services. I always enjoy waiting for my car at Germain. Their service department is great. Unfortunately when I bought my last car in 2019 I had a bad experience with the sales department and had to go to Fort Meyers Honda. Hopefully the change of personnel will allow me to try Germain next year when I plan to buy a new car. More