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Germain Honda of Naples - Service Center

Naples, FL

4.9
705 Reviews

705 Reviews of Germain Honda of Naples - Service Center

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June 12, 2021

My service advisor was Joel Schuchmann and he was excellent. I could not have asked for a better experience. I left a previous auto dealership as I was extremely dissatisfied with the service and per More

by jhgazdic
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Schuchmann
Jun 14, 2021 -

Germain Honda of Naples responded

Although we never like to hear that some had a bad experience elsewhere we are pleased to know that Joel was able to restore your faith in auto dealerships. We do hope this is the beginning of a long and lasting relationship. We welcome you to the Germain family of dealerships and look forward to providing you with the quality service you deserve as a valued Germain guest. Best Regards, Don Nelson General Manager

June 03, 2021

Scheduled an appointment for an oil change at Germain Honda and David Doden had me in and out in less than one hour. I was pleased with his service and friendly attention to reviewing my car and explaini More

by Naples Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Doden
Jun 03, 2021 -

Germain Honda of Naples responded

Thanks! We're happy to hear that you had a great experience with David and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Don Nelson General Manager

June 03, 2021

David Doden is excellent and takes real good care of us. The service manager, Claude Babineau, is always around if someone needs him and runs a tight ship. More

by steve duffy
Recommend Dealer
Yes
Employees Worked With
David Doden
Jun 04, 2021 -

Germain Honda of Naples responded

Steve, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda of Naples with only the best there is to offer. Best Regards, Don Nelson General Manager

June 01, 2021

As always another excellent service experience at Germain Honda of Naples. Frank Silva and his crack team of mechanics and the customer lounge make the experience a painless one. Snacks, coffee and enterta More

by TurboTom3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Joseph Silva
Jun 01, 2021 -

Germain Honda of Naples responded

Your continued business and kind words are truly appreciated. Frank is committed to ensuring a positive guest experience and we thank you for highlighting his efforts. Best Regards, Don Nelson General Manager

May 28, 2021

My 2006 Accord with 206,000+ miles was brought into Germain Honda for evaluation and eventual repair. I was most impressed with the service, concern, and overall professional demeanor of Frank Silva. More

by pattyberg2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Jun 01, 2021 -

Germain Honda of Naples responded

Thank you! We're happy to hear that Frank made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

May 28, 2021

Thanks Germain and Frank Silva for another great service experience. It’s so great to see an organization takes customer satisfaction so seriously. It works. I wouldn’t go anywhere else. More

by THoward461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva, Claude Babineau
Jun 01, 2021 -

Germain Honda of Naples responded

Your complete satisfaction is the focus of our team here at Honda of Naples. We are happy to know that Frank and our team were able to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Don Nelson General Manager

May 21, 2021

Service is always great at Germain Honda. I have a 2012 Service is always great at Germain Honda. I have a 2012 CR-Z with about 62,000 miles. I have babied this car since I drove it off the lot. Germai More

by Suzanne Jenks Thoman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santos Vargas
Jun 01, 2021 -

Germain Honda of Naples responded

Thank you, Suzanna! We're happy to hear that Santos made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

May 17, 2021

Thank you Frank Silva for your amazing and patient help and service during my mother-in-law's recent car situation! We were extremely pleased with how it all turned out! More

by susieq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Silva
May 17, 2021 -

Germain Honda of Naples responded

Thank you! We're happy to hear that all of your mother-in-law's needs and expectations have been met and that you all are satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

May 01, 2021

Quick, courteous advisory assistance in working thru repairs that met my budget. I appreciate the cleanliness of the showroom waiting area and snack that tied me over until after the repair. Much appre More

by Tabascokat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Smith, David Doden
May 03, 2021 -

Germain Honda of Naples responded

It's great to hear from you! We're glad you continue to have excellent service experiences with us, and that Tyler always makes sure that you and your vehicle are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, Don Nelson General Manager

April 22, 2021

The Service Department and the Sales Department were clean, comfortable and welcoming. Steven Walberg was knowledgeable, courteous and streamlined the entire process. I would highly recommend him. More

by Pegny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Janjic, Tyler Smith, Steven Walberg
Apr 23, 2021 -

Germain Honda of Naples responded

Thank you! It's wonderful to hear that Steven was so helpful and efficient and that you felt comfortable and well accommodated at our dealership. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

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