Germain Honda of Naples - Service Center

Joel did great job. Shuttle so helpful. Alacarte menu texted to me for items I approve and decline is brilliant. Great job by all! texted to me for items I approve and decline is brilliant. Great job by all! More

We had a wonderful first experience as a first time Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even Service Client at Germain Honda of Naples. David Doden was our Service Advisor. He was knowledgeable, helpful, personable, and accommodating. He even got my wife’s Prius into the Service Department without an appointment to find out the cause of the terrible smell in her car. It turned out that rats got into her car. His Team took care of the problem and also did excellent work on our Honda Ridgeline. David explained the work to be done and the cost to do it. He also gave us an excellent tip to avoid rats in our cars in the future. We were completely satisfied with our Service experience. We will be like my term customers. More

My service was covered by my extended warranty. Mr. Santos Vargas made sure I understood what repairs were needed. Good as new! Santos Vargas made sure I understood what repairs were needed. Good as new! More

On my visit Claude B was my representative he was nice and excellent answer all my questions and made me feel at ease good job and excellent answer all my questions and made me feel at ease good job More

I brought my 2018 Honda CR-V in for routine maintenance (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recomme (oil change and tire rotation) and worked w/ Jim Walgreen. He was very professional and honest with me, which I really liked. There were some recommended services for my vehicle, to which I declined and he respectfully didn’t push those services. That was very refreshing compared to other dealerships and service advisors I’ve been to in the past. He also regularly updated me on my vehicles progress, which was great! There was a bit of a wait time for the oil change and auto spa services (a little over 2 hours for both to complete), which was maybe the one area the dealership as a whole could improve on. Other than that, I am very satisfied and will come back again for the next service! More

My last visit I had Jim Walgreen as my service My last visit I had Jim Walgreen as my service representative. Jim was patient, kind and thorough..and represented Germain Honda well. Thank you Jim My last visit I had Jim Walgreen as my service representative. Jim was patient, kind and thorough..and represented Germain Honda well. Thank you Jim More

The Service Department and Dave Doden always provide excellent care in a short amount of time. They exceed my expectations. excellent care in a short amount of time. They exceed my expectations. More

The gentleman who took my car in was so kind. He indicated the service dept. would need my car for one hour and he was right on. Great waiting area with coffee and tables that were 6 ft. apart. Ve indicated the service dept. would need my car for one hour and he was right on. Great waiting area with coffee and tables that were 6 ft. apart. Very impressed!! More

Always excellent service !!!! Thank you Frank Silva for the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you the best customer service/experience ever!! Always accommodating , friendly and professional Keep doing what your doing. Thank you More