Germain Honda of Naples - Service Center

I was made to feel that I was the most important person to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone number to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone numbers into the hands free calling system. Karen had done it when I purchased the car last year, but my grandson had "undone" everything when he was using my cell phone. Karen was in the process of selling a car, but took the time to listen to my story. I told her I would return another day when she wasn't busy, but she insisted that she would find someone to help me. That was John McDonnell. He was very patient, took time to explain everything he was doing, and let me practice each step once or twice so I would know how to do it on my own. He also explained some other dash board functions that I had not yet mastered. I never once felt rushed, or that I was being a bother. He took me back to Karen to let her know that all of my questions had been answered and they both walked me to the door. Very professional. A feel good expierence. More

I went in for service for a flat tire on my 2012 Odyysey and began a conversation with sales person John McDonnell. After careful explanation about leasing, the dealership and I agreed on a new 2014 lease and began a conversation with sales person John McDonnell. After careful explanation about leasing, the dealership and I agreed on a new 2014 lease. All items were explained to me and followed up as agreed. More

I waited for my car and it was "fun" to sit there and to the employees converse with customers as well as each other. I would say it was a "great"experience! there and to the employees converse with customers as well as each other. I would say it was a "great"experience! More

I recenty moved to Naples and needed repair work on my Honda CRV. I called and spoke with Anthony Landestoy. He had me bring the car in for their repair review and quote. He was very friendly and profe Honda CRV. I called and spoke with Anthony Landestoy. He had me bring the car in for their repair review and quote. He was very friendly and professional and called with with cost before ordering parts for the repair. When the part came in, he called to let me know and scheduled the work. They did a wonderful job for a very reasonable price. They are the BEST and Anthony is AWESOME! Cheryl Green More

Hello! It never ceases to amaze me that Seref Denizeri walks into our path just at the right time. He has been our friend and salesperson for some time now and always has our best interest at heart. My walks into our path just at the right time. He has been our friend and salesperson for some time now and always has our best interest at heart. My husband and I had our cars in for an oil change and as we were waiting, Seref came into the waiting area for some coffee. At that time, he walked over to say hello to us and asked us why we were there. He smiled and said, let's talk, I think we can do that trade now on my civic. I said, REALLY, totally was not expecting that! So guess what! I'm in a new 2013 Civic; just like that! But, not only that! Seref traded out my husband's FIT for a 2013 Civic also! He did his magic and as always; it all worked out for the best! So, thank you Seref for your honesty, integrity and your GOLD status!!! We appreciate you! More

Over the last 2-3 weeks I've had problems with my Honda Accord a/c system e.g. freon leak and replacement of the heat motor. In the course of diagnosing and ultimately solving the problem Lee Glesme Honda Accord a/c system e.g. freon leak and replacement of the heat motor. In the course of diagnosing and ultimately solving the problem Lee Glesmer and his technician Larry were very polite, patient and professional in their efforts to alieve my frustration {since I had to return the car to the service more than once}. As a matter of fact they made it a pleasant experience with the hot coffee and free car washes! I can testify with some perspective since I've been a Germain Honda of Naples customer for over 20 years. I'm hopeful you'll give recognition to Lee's excellent customer service performance. Thanks. Dan Wilder More

Raphael was a pleasure to deal with. I have an interlock device on my car and he handled my situation with care, respect and discretion. It was greatly appreciated! He made recommendations for future servi device on my car and he handled my situation with care, respect and discretion. It was greatly appreciated! He made recommendations for future service, was friendly and non-pushy. He is the best service personnel I can remember dealing with. I will ask for him next time I visit Germain. More

I needed service after a long drive. Easy to find from phone. Called and came over. Mr. Landestoy is Very friendly and business oriented. Very helpful and went out of his way to make me comfortable on all phone. Called and came over. Mr. Landestoy is Very friendly and business oriented. Very helpful and went out of his way to make me comfortable on all aspects of being there. The service was very smooth with no problems. They even helped me with the wipers. Great deal! I was so surprised when I went to get into my car and it was beautifully wash . The tires were even dressed!! The man that washed the car is a keeper. Lets not forget about Anthony too! I will always come back and be a customer. I will also recommend this dealership to all. Many thanks Anthony for making it all come together. Mrs. Lisa Parisi. I am sorry that I did not write earlier but did not have a computer. I can't wait to tell the dealer ship that I use in New Jersey. They should follow your lead. More

Spoke to tim in used car sales.. very easy to deal with and talk to.. no pressure... Purchased a 2011 civic blue... Spoke to tim about a shake in the wheel and he said it will be taken car of.... when i we and talk to.. no pressure... Purchased a 2011 civic blue... Spoke to tim about a shake in the wheel and he said it will be taken car of.... when i went to get the car all the techs had gone home, so i could wait till monday or come back, well i wanted my car so i came back with the car.. Service: George Donovan Spoke to george about the issue he said not a problem we will take care of it.. after the car was fixed i asked him what the charge would be to have just the front rotors cut since there was a pulsation from the wheel when i hit the brakes.. he asked when i got the car and i told him...10 minutes later he says have a seat...next thing i know the car is being driven back into the shop. he said i got you covered... When i got the car back i drove home to cape coral never looking at the car, when i got home i got out and looked and this guy got the front and the rear rotors cut and they put new pads on it as well. WAY more then expected and very pleased as well. This is the ONLY dealership i would recommend, ive worked the industry for 20 plus years and never have i gotten service like this nore have i ever seen a service writer take care of a customer like this.. Best part they did NOT owe me anything and was charged Nothing.. Bob Kennedy-Edwards: I wanted you to know that whatever you are doing in your dealership.... Keep it up!!!!! this was by far the best ever and i will come to your dealership the next time im looking for a car More

We are loyal Honda owners. It is comforting to leave our Hondas with Lee Glesmer in the Service Dept. who is friendly and explains thoroughly what work is necessary and what is not needed. Lee is excellent Hondas with Lee Glesmer in the Service Dept. who is friendly and explains thoroughly what work is necessary and what is not needed. Lee is excellent in his field. We trust him and will ask for him every time we visit and need service. More