Germain Honda of Naples - Service Center

This service department is an embarrassment. They lie, cheat, and steal. The service Manager is rude and reflects poorly on the rest of the dealership. They will mislead you and when you politely ask for cheat, and steal. The service Manager is rude and reflects poorly on the rest of the dealership. They will mislead you and when you politely ask for an explanation they will say it is what is ask more questions next time. There will not be a next time because of your service Manager and the new Passport this spring will be purchased at coconut point due the type of people they choose to let manage their service. Sorry to say this 20 year relationship has come to a close. More

I had never thought of the dealer being competitive with replacement tire prices and installation, but Romeo Perez did his homework and provided me a fair price for my replacement tires on my Honda. All of replacement tire prices and installation, but Romeo Perez did his homework and provided me a fair price for my replacement tires on my Honda. All of my previous dealer service has been excellent, so I was happy to let Germain handle my tires too. More

I had moved from New jersey to Florida and was told there was a recall on the 2019 Honda. I had to go to Germain Honda to take care of it and was very happy with the service. Dave Doden was my advisor and was a recall on the 2019 Honda. I had to go to Germain Honda to take care of it and was very happy with the service. Dave Doden was my advisor and was very professional,respectful and let me know what I needed to know. The place is marvelous and I feel comfortable and trust them More

Joel Shuchmann was very informative and took care of my issues with great professionalism. I will always come back to Germain Honda for maintenance of our vehicles. issues with great professionalism. I will always come back to Germain Honda for maintenance of our vehicles. More

Claude Babineau, Service Manager, rocks! I took my 2016 Civic in for service and decided to ask Mr. Babineau about paint around the rear window that was peeling off. He took pictures and sent them to Honda Civic in for service and decided to ask Mr. Babineau about paint around the rear window that was peeling off. He took pictures and sent them to Honda requesting some assistance in the repair. Honda agreed to cover 70% of the cost to repaint! Mr. Babineau's level of service is some of the highest I have ever experienced. Thank you Mr. Babineau! More

Arrived with the check engine light on. Tyler Smith explained how to best identify the root cause. Within two hours he found the issue, quoted the all in price for resolution, and committed to a precis explained how to best identify the root cause. Within two hours he found the issue, quoted the all in price for resolution, and committed to a precise time to return the car. Thanks for your help. More

Very helpful and polite. I hope next time I will see him again. Thank you very much. I am really appreciate. Honda service team is the best . again. Thank you very much. I am really appreciate. Honda service team is the best . More

We always get above and beyond service from Tyler Smith at Germain Honda in Naples. He is honest, caring and trustworthy in his advice. He has a strong knowledge of vehicles and always looks out for the at Germain Honda in Naples. He is honest, caring and trustworthy in his advice. He has a strong knowledge of vehicles and always looks out for the customer! More

Tyler Smith at Germain Honda Naples makes car servicing efficient, high quality, and even enjoyable in bad situations. He’s knowledgeable in as ll situations. efficient, high quality, and even enjoyable in bad situations. He’s knowledgeable in as ll situations. More

I found it very reassuring to have Tyler as my rep. He explained what was wrong with my car, and what needed to be done to it in order to ensure proper function. I’m no car guru, but it was a great feelin explained what was wrong with my car, and what needed to be done to it in order to ensure proper function. I’m no car guru, but it was a great feeling to have someone give me a quick mini lesson to save for future reference. I have an excellent experience every time. More