Germain Honda of Naples - Service Center

My experience for this 15,000 mile service call was very pleasant and professional. I had a 9AM appointment, and my car was ready shortly after noon. I was driven home by their courtesy van, and then Lee ca pleasant and professional. I had a 9AM appointment, and my car was ready shortly after noon. I was driven home by their courtesy van, and then Lee called my home when the car was ready. The van picked me up at home and returned me to the dealership. It was truly a painless, and really a rather pleasant experience.I will definitely return for future service needs. More

Our service man named George was fantastic.He is quite an Our service man named George was fantastic.He is quite an asset to Germain Honda. Friendly,competant, and professional. Thank Yo Our service man named George was fantastic.He is quite an asset to Germain Honda. Friendly,competant, and professional. Thank You very much, Darci Kovach More

David is the only service manager I have used since 2002 for servicing both of our Hondas. Knows what he is talking about. Excellent customer-relations. for servicing both of our Hondas. Knows what he is talking about. Excellent customer-relations. More

Seref was very helpful in explaining the lease/buy options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information fo options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information for us to make a decision. I feel he did quite a lot to get us a decent and fair price. More

I purchase a 1999 Honda Accord and this is the 2nd time in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there o in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there originally there were a service guy there name Tony who was very plesant and try to assist with all your needs but i was told the fired him and he is no longer there but that is not my problem my problem is getting the assistant from this company that i need. Thanks for your help in this matter. More

Visited dealership to purchase part and have service install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony and me to go over scheduling what the cost of thr repair would be, and advise Tony that I would be in for appointment. When I came in Saturday, part was there, Tony was ready, car was taken into service on time, I was advised of what was going on while waiting. As car was progressing so quickly, I also asked Tony to do the LOF special which I had a mailer from the dealership, and was still was out in less than 2 hours. I even found out 2 days later they fixed the spoiler that had dropped down from running over parking stops that have rebar sticking out of the tops here in naples for me. Great leadership in service department, customer care oriented. More

Seref was organised, friendly, and didn't waste our time. he offered us a reasonable deal and it was accepted in less than an hour, we bought our new Honda Odyssey Touring. At delivery Saref was very detai he offered us a reasonable deal and it was accepted in less than an hour, we bought our new Honda Odyssey Touring. At delivery Saref was very detailed as he went over the operating instructions not rushing at any time. A plesant vehicle purchasing experience. More