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Germain Honda of Surprise

Surprise, AZ

4.8
871 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 871 reviews

May 23, 2025

Everything and everybody ran like clock work, polite and kept me up to date, Great. More

by t.goolsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montana
May 27, 2025 -

Germain Honda of Surprise responded

That's great news. Thanks for stopping by to let us know how pleased you were with the supportive dealership visit Robert provided for you. Best Regards, Sassha Motz General Manager

May 23, 2025

She was incredibly patient and understanding and took the time to explain everything in detail. More

by jodyblond12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We are happy you received a 5-star informative service experience. As it should be. Best Regards, Sassha Motz General Manager

May 23, 2025

Service and recall fix was done early. Appreciate the complementary wash and comprehensive inspection checklist. More

by pelekato1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive service needs. See you down the road. Best Regards, Sassha Motz General Manager

May 23, 2025

Pleasant experience. Maria was great. She arranged for us to be driven home while our car was worked on. More

by clayton.troxell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thanks for letting us know how pleased you were with the convenience of this service visit, Clayton! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Best Regards, Sassha Motz General Manager

May 23, 2025

Rating would have been 5 stars but a crucial maintenance item was missed on our first visit and we had to go back the next day. It was quickly completed and we received an apology. More

by kclang925
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 23, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. Our team apologizes for this oversight and any inconvenience caused. Best Regards, Sassha Motz General Manager

May 22, 2025

Everyone was very courteous, friendly and professional. Maria was amazing while helping me with my cars air-conditioning problems. More

by Srvolling1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience. We are happy your found Maria so helpful with your vehicle concerns. Best Regards, Sassha Motz General Manager

May 22, 2025

ROBERT WAS VERY HELPFUL AND KNOWLEDGEABLE. GREAT CUSTOMER SERVICE I WILL DEFINITELY BE BACK AND I WILL TELL EVERYONE WHO NEEDS SERVICE TO GO SEE ROBERT AND THE CREW AT GERMAIN HONDA! More

by vgallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

We appreciate your business and kind recommendation of our service team. Best Regards, Sassha Motz General Manager

May 22, 2025

Todd and Robert were very helpful and responsive helping me resolve the issues with my car. More

by walshvickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that Todd and Robert for helpful in resolving your vehicle concerns. They are both dedicated to customer satisfaction and we are pleased they took great care of you. Best Regards, Sassha Motz General Manager

May 22, 2025

They worked with me to get a price below msrp and helped me figure out financing options. More

by Kingjaden947
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua “SuperMan” Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Brandtman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Winje
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

We are happy your enjoyed a positive sales experience with our team. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

May 22, 2025

Robert listened to my questions. Look up all my old records. Having my old records there easily available. One reason why I like this place. Marty at the service center also checked More

by jimmyjoe3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

We appreciate your 5 stars for Robert and Marty! Thank you for taking a moment to tell everyone what makes them stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Sassha Motz General Manager

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