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Germain Honda of Surprise

Surprise, AZ

4.8
738 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 738 reviews

March 17, 2025

Oil change and tire rotation was completed in an hour. Waiting area was comfortable Much appreciated More

by maryannemortensen03
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain of Surprise for your service needs. We are happy your enjoyed a positive and comfy visit. Best Regards, Sassha Motz General Manager

March 17, 2025

Al Bustamante is my service writer. I trust him! He keep me coming back. Thank you More

by benwhitehead3
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Al and our team means so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

March 17, 2025

They assist us very fast and they give us information clear. The dealership have a good environment. More

by Franklindhgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

March 17, 2025

Maria was excellent. The waiting room was nice. I don’t have anything else more to say. More

by garyeproch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

March 17, 2025

Professional and quick with servicing car. Will be back for future service. There’s a 15 word minimum so I’m typing some more. More

by Bsplikat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave our team this kind review. Best Regards, Sassha Motz General Manager

March 17, 2025

Service staff do a great job of taking care of both of our Honda's. More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

Apr 25, 2025 -

solo1950s responded

I trust the service staff to take care of my truck and car. They seem to do a fairly good job of that. I have had to bring both my truck and car back for service that was doing incorrectly i few times. Over all I believe they try to do a good job. Thanks to Nathan for his over seeing of the jobs that are done by the service department. He is a great service advisor.

March 15, 2025

Easy to make appointment. Prompt, efficient, friendly, clean and comfortable waiting area, done on time! More

by MERRI.54.ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. See you down the road. Best Regards, Sassha Motz General Manager

March 14, 2025

The recall work plus the additional items I requested were all completed within the time frame given me for just the recall work. Plus they provided me with a Lyft ride to and from home. More

by lpitner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Germain Honda of Surprise responded

We are happy you enjoyed a quality and efficient service experience. Thank you for choosing Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

March 14, 2025

I have had good service experiences with this dealership. I have been impressed with their thoroughness, and they deferred work that didn't need to be done. More

by pwagner5717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Germain Honda of Surprise responded

Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that our team took great care of you. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

March 14, 2025

Everyone was very helpful and wanted to help you with your concerns. Bought a CVR Sports n very happy More

by ssfoxy4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Card
4.0
This rating includes all reviews, with more weight given to recent reviews.
Colin McEuen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Germain Honda of Surprise responded

Thank you! We're glad our team made sure you had a great car buying experience, and helped address any concerns. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

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